Used on two separate occasions and had the same outcome. Generally poor and over priced cleans. Both cleaners have been slow and required extra time, and both have not been able to communicate in... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Whilst this is a good service in principle, they cannot wait to find ways to take extra money from you. The platform is designed to get you to accidentally book multiple sessions (but not cancel them)... Leggi di più
L'azienda ha risposto
My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... Leggi di più
L'azienda ha risposto
Cleaner stopped attending property and stopped answering phone calls / texts. During this time, Helpling continued to charge us for cleaning services that did not take place. Helpling customer service... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Informazioni di contatto
Teddle Limited 86-90 Paul Street London , EC2A 4NE , London, Regno Unito
- info@helpling.co.uk
- helpling.co.uk
3,0
Nella media
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
good communication
good communication, great flexibility in time and date of cleaning, all excellent and will definitely keep on using.
26 aprile 2023
Non scritta su invito
Risposta di Helpling UK
Dear Diana,
we are really happy that you are satisfied with the service and the overall communication.
Thanks a lot for your feedback!
Helpling Team
Excellent and consistent service from cleaner
I have a found a great cleaner through the Helpling app. Easy to book reoccurring cleaning and communicate with cleaner.
21 aprile 2023
Non scritta su invito
Risposta di Helpling UK
Dear Linn,
we are really happy to read your great feedback and that you found the right person for you and your home.
Thank you! Helpling Team
Excellent
The process was easy and straightforward and the service was excellent. Elaine is lovely and I am extremely happy with the experience.
21 aprile 2023
Non scritta su invito
Risposta di Helpling UK
Dear Mary-Louise,
we're really happy to read about your positive experience and that you found the right person for your home!
Thanks for your feedback, Helpling Team
good cleaner
Helpling have supplied me with a very good cleaner, I am happy with the efficient service they provide and ease of use website.
18 aprile 2023
Risposta di Helpling UK
Dear A. Hiles,
we are really happy to read that you found the right cleaner for you and that using the platform was easy and fast!
Thanks a lot for your great feedback,
Helpling Team
Great place to get cleaners in London…
Great place to get cleaners in London and I like the reviews as it helps you choose the best person for you. The only downside if you need to book at least 48 hours in advance (even if there may be available cleaners for your date / time), and sometimes cleaners cancel last minute with no notice, and the platform is not helpful in that situation. Overall though, I love using helpling!
16 aprile 2023
Risposta di Helpling UK
Dear Aditi,
thank you for your feedback.
We understand that the 48 hours advance can be tricky sometimes, with our busy lives, but it's a way to give providers the right amount of time to organize their schedules too.
Regarding the support in case of last minute cancellations, please always reach out to the customer service team: we're happy to help you find a replacement!
Thanks for your trust,
Helpling Team
Disappointed, time wasted
After one clean, the next booking was cancelled by the cleaner, the following week he has not just cancelled the booking (which I then have to pay for because he can't cancel it in the helpling system) but says he is no longer in London. The process of cancellation and contacting Helpling is poor. Disappointed.
1 aprile 2023
Non scritta su invito
Risposta di Helpling UK
Dear Nicholas,
we understand your disappointment and we are very sorry for this experience!
By being a platform, we unfortunately can't stop cleaners to cancel appointments or bookings. What is for sure easily solvable is the fact that you've been wrongly charged, if the provider decided to cancel: this is not correct and you can contact us with your complete data to get your money refunded.
We can also help you find a replacement, if you'd like to give it another try!
Thanks, Helpling Team
The cleaning was professional
The cleaning was professional and attention to detail was immaculate. Would highly recommend using Helpling's cleaners.
26 marzo 2023
Risposta di Helpling UK
Dear Denis,
we're really happy and grateful to read your feedback!
Thank you, Helpling Team
I am a cleaner wanting to join…
I am a cleaner wanting to join Helping.com.
Since the team are not getting back to my emails maybe they will respond on here.
Email sent to helping.com
Dear team,
I have an email saying that were sad to see to see you go? I am not going anywhere. Please can someone get back to me right away. I have sent you my passport which is an extremely important document and im concerned that I have no means to get through to anyone, noone is getting back to me and its freaking me out. Is this company scam? Because I will report you!
Kind regards
16 marzo 2023
Non scritta su invito
Risposta di Helpling UK
EDIT: Dear Viv, the profile connected to the email you sent to us is closed since 2017 with reason "Got a full time job".
If you are trying to re-register with a different email or you want to re-activate your old profile, please write to info@helpling.co.uk and we will help you! Right now we have zero emails sent to our support address from yours.
Thanks! Helpling Team
Hi Viv,
unfortunately there are no way we can help you without knowing your full name. We have requested more info through the Trustpilot's feature, so please don't ignore it.
We also would like to highlight that there is no "helpling.com" but instead different websites based on the place where you registered (with country-coded domains like: helpling.co.uk, helpling.ie, etc.).
Please double-check that you sent your email to an existent address, otherwise we will never be able to receive it.
Thanks!
Helpling Team
Avoid. Terrible service. No quality control. Cleaner did an abysmal job
Where do I start:
1. Mandeep did an abysmal job and had zero attention detail (this is after I demonstrated how to properly clean for the second time)
2. She then wanted to leave 2 hours before the shift was over because of "the weather", after having done a substandard job. I explained that this booking was for 4 hours
3. She then complained about the pay she was getting for this shift (which she searched for and booked herself on for it over a week ago). I explained that the simplest solution in this case would be to not book herself onto the shift to begin with
4. She then continued to do a terrible job and I had enough and told her to leave so I could do the rest myself :)
Complete waste of money and time. No quality control whatsoever. Will not be using this app again.
Also, it appears there's no way to pay only for the hours worked when the cleaner decides they need to leave halfway through the job. Avoid at all cost.
18 marzo 2023
Non scritta su invito
Risposta di Helpling UK
Dear Gianni,
we are really sorry to read about your terrible experience with one of the cleaner on the Helpling platform. Our Customer Support Team confirmed that they are already in contact with you to find a solution for this issue and to help you match with a different, better rated cleaner.
Unfortunately situations like this can happen when collaborating with self-employed cleaners but we can assure you that your feedback has been already taken into consideration and the Provider Support Team is dealing with the issue.
Thanks,
Helpling Team
It was a great experience
17 marzo 2023
Risposta di Helpling UK
Thanks a lot for your feedback, Mutale!
We're happy to read it was the experience you were expecting.
Helpling Team
Risposta di Helpling UK
Dear Mihaela,
we're happy to read that you had a great experience with the platform!
Thank you for your feedback, Helpling Team
I recently started using Helpling and I…
I recently started using Helpling and I have had a good experience. I like that I could see the reviews of the cleaners, in comparison to other pages. It gave more trust. As well, I wrote the chat support before joining Helpling and they gave me a quick and prompt answer. Also, my cleaner is amazing!
15 febbraio 2023
Non scritta su invito
Risposta di Helpling UK
Dear Karla,
it is a delight to read your comment!
Thanks a lot for your support and your feedback.
Helpling Team
Risposta di Helpling UK
Thank you for this feedback!
We're happy to read that all went smoothly.
Thanks, Helpling Team
Very useful service
The app offers various options for cleaners and time slots, pricing is transparent. The cleaner they matched me with was very good
26 gennaio 2023
Risposta di Helpling UK
Thank you very much for this feedback, Arianna!
We're happy you are satisfied with the options of the platform.
Thank you, Helpling Team
great platform to find a cleaner in minutes!
19 gennaio 2023
Non scritta su invito
Risposta di Helpling UK
Dear Claire,
happy we could help you!
Thanks for your feedback, Helpling Team
Customer service defo needs improving
Yes these platforms are only connection points between cleaners and customers like us but they've really got to stop with typical pass the bucket answers saying how they normally provide good service and this is a one off case.
I've booked a cleaner who didn't turn up at all. I called after waiting half an hour only to find out she had no idea it was booked and promised she'll come two days later. Only to be contacted 25mins before the arrival time on the next call, saying she won't be coming and stopped answering.
I went to file a complaint to the customer service and all they do is to give you a typical we don't normally do this but it's a one off thing.
Wasted my time off from work for this horrendous experience to which all customer service offer was to try and rebook another time.
16 dicembre 2022
Non scritta su invito
Risposta di Helpling UK
Dear Joon,
we're really sorry to read your feedback and we totally understand your frustration about the whole situation.
Such a behavior from a provider is indeed not an usual thing: there are dozens of appointments going on every day through the platform and this is definitely happening very seldom.
When this is the case though, the most important thing is to inform the team as soon as possible, so that we can immediately activate a review process with the cleaner and support the customer in finding another service provider.
If you would like to give Helpling another try, don't hesitate to contact us!
Thanks,
Helpling Team
Thank you so much 😊
5 dicembre 2022
Non scritta su invito
Risposta di Helpling UK
Dear Rostsa,
thank you for the great rating!
Helpling Team
This company are cowboys
This company are cowboys, avoid at all costs. I put through a request just to see what cleaners there were, to see their reviews and see prices and they automatically processed a booking that I never agreed to with a cleaner I hadn't even seen details of. They sent the poor cleaner to a wrong address for a booking I had never approved and have then charged me over £100 for a booking I never agreed to in a cost of living crisis just before Christmas, tried to sort with customer service but they were incredibly rude and did not want to help or listen to my situation.
5 dicembre 2022
Non scritta su invito
Risposta di Helpling UK
Dear Abby,
we're sorry to read this feedback but it seems really unfair: putting through a request is exactly creating a booking. Not only the process ends with the request to confirm the payment method but, after sending the request, the customer receives emails and texts with all the info on the following steps, so it looks really weird that you had no idea of what was happening.
We didn't send the cleaner to a wrong address: the cleaner is a self-employed provider and went to the address that you selected during the booking process.
We didn't charge you without reason but exactly because - during a cost of living crisis - the provider was entitled to require a compensation for having traveled to a wrong address for no reason at all and for having kept their time occupied with the appointment you created.
Nothing on the Helpling platform happens without the customer being in charge or timely informed about the next steps.
We hope this clarifies what happened.
Thanks, Helpling Team
Really useful service to find a cleaner…
Really useful service to find a cleaner on a one off basis.
21 novembre 2022
Risposta di Helpling UK
Thank you very much, Aoife!
Helpling Team
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