Helpdesk.support Airlines.Helpdesk m'a facturé 150.98 euros car air-france ne me répondait pas et il y avait ce numero d'elpdesk sur google au dessous du numéro d'air-france .Ils m'ont répondu qu'ils... Leggi di più
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Scopri cosa dicono le persone
we’ve been using HelpDesk for a month now, and I can confidently say that its ticketing system is one of the best we’ve encountered. The interface was clean and user-friendly. Tracking tickets is als... Leggi di più
HelpDesk has worked for our company without any glitches or fails. It's been a great way for us to still offer a channel for our customers to connect with us (during evenings and weekends when we don'... Leggi di più
We have been using HelpDesk for over six months now. I love the automation and templates. It's now so much easier for us to track and manage our tickets across multiple reps. Plus the integration with... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue. AI handles the repetitive work: tagging, summarizing, detecting language, and suggesting replies. Automation routes tickets, escalates SLA risks, and follows up so your team stays on the tickets that need judgment. Private notes, canned responses, custom fields, and ticket assignments keep collaboration tight. Teams handle up to 60% quicker response time with automation and AI. AI Agent resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context. HelpDesk.com scales with your team. Small support teams get started fast with a shared inbox and ready-to-use views. Larger operations layer in Workflows through the Playbook, custom statuses, role-based permissions, and SLA policies to keep queues moving predictably. Reporting shows response times, resolution rates, and agent workload so leads can spot bottlenecks before they turn into backlogs. HelpDesk.com connects to LiveChat, ChatBot.com, Shopify, Salesforce, HubSpot, WordPress, Webflow, and other tools through the Playbook, plus webhooks and an open API. HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant. 100,000+ experts run their customer service on HelpDesk.com.
Informazioni di contatto
1 International Pl, Ste 1400, 02110-2619, Boston, Stati Uniti
- +1 (617) 275-2400
- support@helpdesk.com
- helpdesk.com
3,8
Molto buono
39 recensioni
Non risultano inviti alla recensione recenti
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Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent product and customer service…
Excellent product and customer service is great!
23 ottobre 2024
Non scritta su invito
Be careful of deceptive billing terms and no refund policy
It all started really positive until our trial was over and we expected our monthly bill.
Suprise, we're billed annually, $600. Nice one, we accepted the charge as we were planning to use the service, but felt deceived / tricked.
Less than a month later our workflow changed and we could no longer use LiveChat and HelpDesk due to CLS and integration issues.
We requested a partial refund, this was strongly denied. It was reiterated we would be able to get no refund of the over $540 we had paid in advance. There is a zero refund ever policy.
Enjoy taking our money, hope it was worth it. We will not use your service again or recommend it to anybody.
31 luglio 2024
Non scritta su invito
Super easy to use and helped us connect…
Super easy to use and helped us connect directly with our customers
17 luglio 2024
Non scritta su invito
HelpDesk has worked for IMS
HelpDesk has worked for our company without any glitches or fails. It's been a great way for us to still offer a channel for our customers to connect with us (during evenings and weekends when we don't have an employee online and available to respond to inquiries).
12 luglio 2024
Non scritta su invito
Helpdesk Review - Dradni Group
Helpdesk is a great ticketing tool. My company resells solutions and implements these solutions into companies. Our helpdesk license has been used for a variety of things, ranging from being support emails to internal issue tracking etc
28 giugno 2024
Non scritta su invito
We find the system very helpful
We find the system very helpful, easy to use and customize - there are several options for customizing that we have made use of and have become instrumental in our response times, our consistency and our analytics for our customer service team.
29 aprile 2024
Non scritta su invito
The software is organised and easy to…
The software is organised and easy to navigate. I like that reports can be generated quickly within any time frame / selected 'Teams'.
2 maggio 2024
Non scritta su invito
Helpdesk does exactly what we need it to …
Helpdesk does exactly what we need it to do . More importantly it does it efficiently and makes the management of our support task effortless.
2 maggio 2024
Non scritta su invito
Good Help Desk Tool
Our experience with Help Desk has been pretty good. It's definitely a good help desk tool. The current pricing structure makes it slightly more expensive than what I would expect to pay.
30 aprile 2024
Non scritta su invito
Great Service
30 aprile 2024
Non scritta su invito
⭐️ Highly recommend HelpDesk.com
We have been using HelpDesk for over six months now. I love the automation and templates. It's now so much easier for us to track and manage our tickets across multiple reps. Plus the integration with other products in their stack is a huge plus!
29 aprile 2024
Non scritta su invito
Easy to use help desk software
Great async communication management system, we use it for all external messages from contact forms, standard email, as well as HelpDesk's contact widget. Their 'workflow' system is a no-brainer, helping us automate much work. An additional plus is having a free "Viewer" role that allows us to share communication with people who don't work with it when we want to consult something internally. Highly Recommended.
4 marzo 2024
Non scritta su invito
Very reliable and great UI
Very reliable and great UI. Has helped our efficiency a lot.
19 aprile 2024
Non scritta su invito
From 4$ to 24$!!!!
Got a free trial. When I signed up, the price was 4$. But then, after my trial expired, they had changed the price from 4$ to 24$ in the meantime.
So now I can either pay 6 times as much as expected when signing up or grab my data and run to another service and acknowledge that i've wasted a ton of time setting stuff up.
Crazy bad customer service.
9 giugno 2022
Non scritta su invito
Risposta di HelpDesk.com
Hi there,
We’re truly sorry to hear that your experience with HelpDesk and its recent pricing change was so disappointing. We understand how frustrating it can be when things don’t go as expected, and we empathize with the frustration and inconvenience this may have caused you. We value our customers and their feedback, and we take responsibility for any miscommunication or confusion that may have led to your negative experience.
We decided to retire our Starter plan due to the continuous improvements in our product, and we believe our pricing reflects HelpDesk’s value while remaining competitive. However, we recognize that this change should have been communicated more clearly to new users, and we apologize for any confusion or frustration this may have caused.
We also apologize if our customer service did not meet your expectations. We’ve investigated the chats you had with our agents and understand that this situation was not their fault. However, we acknowledge that the sudden pricing change you experienced was difficult, and we could have done more to help you navigate this change - we take full responsibility for any miscommunication there.
We’re committed to providing excellent customer service, and we want to make things right. Please let us know if there’s anything we can do to address your concerns or if you have any further feedback for us. We appreciate your business and hope to have the opportunity to serve you better in the future.
Best regards,
Marcin Forysinski
HelpDesk Team
Amazing!
I have loved my experience with HelpDesk, it offers amazing customer support and the platform itself is rich with features, it’s such a powerful tool; such an upgrade from the regular inbox! It really is an amazing tool! I 100% recommend it and will definitely be continuing to use it.
10 novembre 2020
Non scritta su invito
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