Right to choose is often a quicker route to getting the support you seek, but it's not guaranteed that the experience will be any less chaotic than the NHS. The wait time with Held was lengthy, the co... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great experience with my two boys with their ASD diagnosis. Clinical staff where lovely and put us all at ease. Communication can be tricky now as they are getting more busy. Follow up courses are ver... Leggi di più
L'azienda ha risposto
We had been in the system of obtaining a diagnosis for ADHD and ASD for the previous two years, dealing with both community paediatricians and other private providers. HELD HEALTH were referred to us... Leggi di più
L'azienda ha risposto
We had an amazing experience with held health. They were very understanding and were really good with my daughter. I would definitely recommend and use again in the future if needs be
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Informazioni di contatto
www.held.health, EX2 4AN, Exeter, Regno Unito
- 01392796491
- info@held.health
- held.health
4,1
Molto buono
31 recensioni
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Helpful WORKSHOP
REALLY CLEAR WORKSHOP aims, clear delivery, well paced and informative. Claire gave clear pertinent information about autistic burnout, what to look for, why and how our child might experience it and how to ask schools for help, and as parent how we can help our child if they experience this. Also provided information after the session, and answered lots of questions that the attendees asked.
16 marzo 2026
Non scritta su invito
Risposta di Held Health
Thank you so much for your kind feedback Burles—we’re delighted to hear that you found the workshop helpful and informative.
It’s wonderful to know that the aims and delivery felt clear, well-paced, and practical for you. We’re especially pleased that Claire was able to provide useful insights into autistic burnout and offer guidance on how to support both your child and work with schools. Creating a space where parents feel informed, supported, and able to ask questions is really important to us.
We’ll be sure to pass your lovely feedback on to Claire—it will mean a lot to her.
Thank you again for taking the time to share your experience with Held Health.
Warm regards,
Amber Tweedy
Customer Experience Manager
The workshop was very informative and…
The workshop was very informative and easy to understand and follow
16 marzo 2026
Non scritta su invito
Risposta di Held Health
Thank you so much for your lovely feedback—we’re really pleased to hear that you found the workshop informative and easy to follow.
We aim to make our sessions as clear, accessible, and helpful as possible, so it’s great to know this came across in your experience.
Thank you again for taking the time to share your thoughts and for being part of Held Health.
Warm regards,
Amber Tweedy
Customer Experience Manager
Would 100% Recommend
I had a brilliant experience with Held Health. We had our 3 appointments within the same month so there wasn't too much waiting in-between. Every professional I have spoken to has been so calm, polite and understanding. Our first appointment ran over but they didn't moan at all, they were happy to listen to all of my concerns which was such a nice change as other professionals have made me feel like a paranoid mum. During the in-person assessment the professional was so patient with my daughter, she didn't put any pressure on her and I could see that my daughter was as at ease as she can be when meeting new people. The diagnosis appointment was handled perfectly and felt really personal. Held Health noticed traits in my daughter that even I hadn't which was really helpful. My only niggle is that following the diagnosis we attended a workshop, this was 3 months post diagnosis and during it we were told about other workshops that had run, that it seemed quite a few people including myself hadn't been invited to. It seems as though there may be an issue with sending the invites out following diagnosis, so perhaps this can be looked in to but otherwise all in all I am extremely happy with the experience we have had with Held Health, thank you.
16 marzo 2026
Non scritta su invito
Risposta di Held Health
Thank you so much Ellie for taking the time to share such a detailed and thoughtful review—we’re absolutely delighted to hear about your positive experience with Held Health.
It’s wonderful to know that you felt supported throughout the process and that our team made you and your daughter feel at ease. We’re especially pleased that you felt listened to and understood—creating a calm, compassionate environment for both parents and children is incredibly important to us. Your kind words about the assessment and diagnosis experience mean a great deal, and we’ll be sure to share this feedback with the team.
We also really appreciate you highlighting your experience following the diagnosis. We’re sorry to hear that you may have missed invitations to earlier workshops—this is certainly not the experience we want for families, and your feedback is incredibly helpful in identifying where we can improve. We will be looking into this to ensure all families are receiving the right information and support at the right time.
If you would like, please feel free to contact me directly and I’d be more than happy to check which workshops are available to you and make sure you don’t miss out on any future sessions.
Thank you again for your kind words and for trusting Held Health with your daughter’s care—we’re so pleased we could support you both.
Warm regards,
Amber Tweedy
Customer Experience Manager
Great service from start to finish…
Great service from start to finish and were a life line at a time that we needed to ensure the right support for our eldest starting school. Initial contact via email / telephone responses were slower but I know they were inundated with referrals at the same time we were referred so keeping up with demand will have been challenging for them! But once in the system no complaints at all. We were listened to for the first time with care, compassion and understanding. Will be issuing again once our son reaches the age of ADHD diagnosis. The workshops post diagnosis are also really helpful!
30 settembre 2025
Non scritta su invito
Risposta di Held Health
Thank you so much for your kind and thoughtful review—we’re so pleased to hear that you had a positive experience with Held Health during such an important time for your family.
It means a great deal to know that you felt listened to with care, compassion, and understanding. Supporting families, especially during key transitions like starting school, is incredibly important to us, so we’re really glad we could be there when you needed it most.
We also really appreciate your understanding around the initial delays in communication. While demand has been high, we know how important timely responses are and are continuing to improve in this area.
It’s lovely to hear that you found the post-diagnosis workshops helpful too, and we’d be more than happy to support you again in the future when the time comes.
Thank you again for your trust in Held Health—it truly means a lot to us.
Warm regards,
Amber Tweedy
Customer Experience Manager
Supportive webinar.
Pleased course offered. Usefu. Never got the invite to all the other courses would have liked to attend and would ask that you re run them please. Useful to be able to ask questions live and see others' experiences. Would HH consider having a moderated forum for your service users also, I know cost implication and GDPR implication.
16 marzo 2026
Non scritta su invito
Risposta di Held Health
Thank you so much for your feedback Rebecca—we’re really pleased to hear that you found the webinar helpful and that you valued being able to ask questions and hear from other families.
We’re sorry to hear that you didn’t receive invitations to some of the other courses you were interested in. This is something we’re actively looking into, as we want to make sure all families have equal access to the support and resources available to them. We also appreciate your suggestion about re-running sessions and will certainly take this on board as we continue to develop our workshop offering.
Your idea of a moderated forum is also a really thoughtful one. We recognise how valuable it can be for families to connect and share experiences, and while there are important considerations such as safeguarding, cost, and data protection, it’s something we’re continuing to explore.
If you’d like, please feel free to contact me directly and I’d be happy to ensure you’re included in future workshop communications.
Thank you again for taking the time to share your feedback—it’s incredibly valuable in helping us improve and shape our services.
Warm regards,
Amber Tweedy
Customer Experience Manager
Fantastic service
My daughter was referred to Held Health for a ASD assessment through the right to choose process. We were referred in September 2025 and received our autism diagnosis on the 25th February 2026. The entire process was fantastic. I had quick responses when I needed them from Held Health and every member of staff we dealt with was professional. I would like to say a big thank you to Dr Reginald and Phoebe who did our assessments. I would highly recommend Held Health if you are seeking a ASD/ADHD diagnosis.
25 febbraio 2026
Non scritta su invito
Risposta di Held Health
Thank you Yas so much for your wonderful feedback—we’re absolutely delighted to hear about your positive experience with Held Health.
It’s great to know that you felt supported throughout the process and that communication was timely when you needed it. We’re especially pleased that your experience with our team was professional and reassuring from start to finish.
A special thank you for mentioning Dr Reginald and Phoebe—we’ll be sure to pass your kind words on to them. They will be so pleased to know the impact they’ve had on your journey.
We’re really grateful for your recommendation and for trusting Held Health with your daughter’s assessment and care.
Warm regards,
Amber Tweedy
Customer Experience Manager
Went via Right to choose due to…
Went via Right to choose due to advertised wait times upon receiving paperwork. Problems uploading some documents on site so emailed , impossible to get hold of or timely replies. Finally got a response via emails after weeks of waiting to be told school paperwork was outstanding. Sent evidence this was completed July . Still no response
6 dicembre 2025
Non scritta su invito
Brilliant company, 100% recommend
Brilliant company with amazing clinicians. Just received an ADHD diagnosis for my daughter today, just 4 months after the GP referral was sent. I felt listened to without judgement by both clinicians I spoke to, and my daughter was spoken to with such care and thoughtfulness. 100% recommend them. I've seen other comments about communication being a problem, but I've had a quick response (same day) both times I needed to call them, and the whole process was quick and simple
14 ottobre 2025
Non scritta su invito
I have found this company difficult to…
I have found this company difficult to get hold of, ive not managed to get through by phone despite calling regularly. Emails go unanswered for weeks even when chased up. I don’t know what the service is like yet as we’re still waiting after months. As they came recommended by a friend I’m really disappointed.
1 ottobre 2025
Non scritta su invito
Very professional and helpful
Very professional and helpful. Easy to contact. Realistic program
18 gennaio 2024
Non scritta su invito
Highly professional and courteous.
After 2 gruelling years waiting for the LA to provide the Tribunal and High Court ordered EHCP Clinical Psychotherapy for our now significantly psychologically damaged autistic 16 year old son, due to years of unchecked school bullying and neglect of his EHCP provision, he is now, after only a few sessions with the caring, diligent, immensely personable and highly professional Dr Emily Hale, beginning to smile again and have his hopes and self-esteem returned to him. We have a long way to go, but our boy so looks forward to his weekly sessions with Emily, whom he trusts absolutely, and knows (as we do) that she is doing, and will continue to do, all she can to help ‘fix’ our damaged boy. We cannot recommend her highly enough, and are enormously grateful to her, and her dedicated and courteous team, for all the support and encouragement they are collectively providing our son, and us.
7 novembre 2023
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.