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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Re-assigned an IPv4 subnet to another customer without our knowledge or permission and then started BGP Hijacking the subnet with their own ASN. Edit 26-06-2021: Obviously lies within Heficed's... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Heficed has been incredible from the very start. We've used multiple providers before but the price and service quality offered by Heficed is unmatched up until now. Especially in terms of customer se... Leggi di più

Valutata 5 stelle su 5

I've been using Heficed's IP Marketplace for 4 months, and the 2 questions were promptly addressed via email, and shortly after the ticket was closed, Heficed updated their Support page with extra det... Leggi di più

Valutata 2 stelle su 5

They removed paypal payment method... at the same time the ability to pay in other currencies than dollar. Banks for EURO customers are so grateful for the additional fees. Service is acceptable but... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di cloud computing
  2. Servizio di cloud storage
  3. Provider di servizi Internet
  4. Impresa di web hosting

Scritti dall'azienda

Headquartered in London, Heficed provides full-range services for IP lease, monetization, and management services. Heficed serves around 60 multi-billion industries starting from hosting to automotive or healthcare. With millions of IP addresses and 12 years of industry experience and operations globally, Heficed can meet any demand needs. That includes automated provisioning bare-metal solutions and cloud services in 9 locations around the world.


Informazioni di contatto

2,5

Scarso

TrustScore 2.5 su 5

182 recensioni

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2,5

Tutte le recensioni

(182)

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

"Gotcha" business practices -- beware

Not worth your time as there are plenty of decent hosting companies out there -- this is NOT one of them.

Slow disk IO (10MB/s) and "gotcha" business (READ THE TERMS AND CONDITIONS FOLKS... LOTS OF "gotchas").

Look elsewhere for decent hosing.

4 ottobre 2016
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Risposta di HEFICED

Dear Jaben, the main goal of Host1Plus is to deliver the best quality services to our clients. Because of it, your insights about how we could improve always are welcome! If you had experienced poor quality services, please write to us at feedback@host1plus.com, to provide us more details about it. Also, i would like to inform, that this year Host1Plus presented the hardware upgrades and launched new powerful cloud servers to provide more powerful speed.

Valutata 5 stelle su 5

Flawless

Everything about host1plus is 5 star, so far the best vps experience, congratulations for the outstanding service.

4 aprile 2016
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Risposta di HEFICED

Thank you so much, Luis Eduardo!

Valutata 5 stelle su 5

Best Hosting Experience Ever!

I've been with Host1Plus for the better part of 3 years now and during all that time I've never had a reason to be disappointed with their services. Their customer service is excellent and I would definitely recommend them to anyone who is looking for a reliable and trustworthy hosting service.

4 aprile 2016
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Risposta di HEFICED

Thank you for so awesome words, Ikechukwu! It means a lot to our team and motivates enormously! ;)

Valutata 5 stelle su 5

Perfection

A friend of mine has told me that this hosting is awesome and I bought a vps for my game server (minecraft). There is no problem ) I'm happy to use this hosting.

14 marzo 2016
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Risposta di HEFICED

Hello Khayal, we're very happy to hear it!

Valutata 5 stelle su 5

Good support

We have big problem with installation of radio server, but guys helped us, also they worked in home after working hours! Good support! We're very happy to have partners like Host1plus !

14 marzo 2016
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Valutata 5 stelle su 5

Solid hosting company

Worked with Host1Plus for a few months now. Great service, when I had a question I submitted a ticket for, I had an answer within an hour. Staff is curious and knowledgeable. They also offer a nice range of geographically distributed hosting.

21 dicembre 2015
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Risposta di HEFICED

Thanks!

Valutata 5 stelle su 5

+rep and trustfully

they are very good in what they doing....fast answering to tickets and resolving the issues that are like 1 or 2 in a year(it is normal):D

21 dicembre 2015
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Risposta di HEFICED

Thanks Bungau! We appreciate your good words :)

Valutata 5 stelle su 5

Fast service!

Great service, support answers tickets fast and with detailed info. Thanks!

17 dicembre 2015
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Risposta di HEFICED

Thanks, Ion!

Valutata 5 stelle su 5

Excellent support and problem free hosting

I am using host1plus for a month now and I have the best experience regarding the support of every problem I had during the migration from my old host to host1plus. I am very satisfied with them and I recommend them.

30 novembre 2015
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Risposta di HEFICED

Thank you, Antonis!

Valutata 5 stelle su 5

host1plus is pretty great

I couldn't figure out this issue on the Ubuntu command line but they solved it pretty quickly, apparently it's just a permissions thing I should have enabled on my customer login. Quick email response tho! Super fast. Great customer service as of 09/2015.

25 settembre 2015
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Risposta di HEFICED

A big thank you from Host1Plus team!

Valutata 5 stelle su 5

Always great service

I've used Host1Plus for a number of years now and have always found them to be knowledgeable and helpful.
I would happily recommend them to anyone looking for an affordable web host who is prepared to go 'that bit further' to assist their customers.

19 agosto 2015
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Risposta di HEFICED

Hello Bob,

Thank you for your good words. It's our pleasure to be at your service!

Host1Plus Team

Valutata 1 stelle su 5

TERRIBLE

I don't trust small business with my personal identification. After they needed to verify mine I decided to not go ahead and get a refund. I opened a support ticket for the refund and got no reply, as a matter of fact it is now 6 days later and still no reply, 6 DAYS!

I raised a dispute with paypal and they are communicating with me through the paypal dispute telling me to close the dispute "Please close the dispute and communicate with our support department." Really, I already did that and you don't have any support, duh. That's why there is a dispute in the first place.

They continue to justify why they ask for ID failing to understand that I'm not arguing about there requirement for ID but am asking that my account be closed and a refund issued as I personally don't want to provide ID. And may I say to anyone else, I would not send my ID to this company EVER!

I told them I would post their communication as I want others to know how terrible their customer service is, this was their response...

"I'm glad that you will be publishing this information, hoping that other people such as third party readers will hopefully bring you to reason as we were unfortunately not able to do that. Also indirectly for the free advertisement it gains us that we do take abiding to the law seriously."

"We are aware that there are some people (not very reasonable people usually) that will be outraged occasionally."

*Jaw drops*

Not issuing a refund when a client decides they do not feel comfortable providing national ID is taking abiding to the law seriously?

It is clear that an owner is replying as a staff member would be fired for writing in such a demeaning way to a client.

My recommendation... go elsewhere, not worth it no matter the price.

16 febbraio 2015
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Valutata 1 stelle su 5

DISASTER !!!

DONT EVEN THINK OF DOING ANYTHING WITH THEM!
I just had the worst experiance of my life. My account got suspended and all of my data was lost. Weeks and weeks of work is flushed to the toiled. Server performance is horrible. 2 second server respond time and lots of crushes that i had to force reboot the server via SSH to get it back online.
SIMPLY HORRIBLE!

11 febbraio 2015
Non scritta su invito
Valutata 1 stelle su 5

A hosting company seems to be full of liers and theives - Don't host your website there!

Our company purchased a hosting plan there and the plan should be valid till December 2014. However, near the end of October 2014, we received an email notification from the Host1Plus saying that our account was suspended due to reason of "spam". We never do this. As we are so busy so we actually have no time to get access to and touch the site in the past year. We complained to the company and the cpanel login was accessible then. However, we found that one of our website (with database) was damaged. Files on server are modified. Paypal information file are zipped. We suspected that the company has damaged our site and stolen our files and data. We requested the company to restore our site as they have backup. Next day, we received another notification email saying that our account was suspended due to reason of Phishing. We believed that they have damaged our site and stolen the files and data. Refused to restore our site, compensate the cost for building the site (our company hired a programmer to build the site) and refund the hosting fee.

This is really a company which seems to be full of liers and thieves. Looks like stolen your site, damaged your files and even claimed that you violated their terms of service! Totally rubbish! It seems that we paid the hosting fee for them to damage our files and steal our site. Their management still hasn't respond to our company regarding the complaint!

A few days ago, we still received the bill for renewal on the hosting service from the company even though our site is already damaged and the account was suspended and no longer accessible!

5 novembre 2014
Non scritta su invito
Valutata 2 stelle su 5

Insane bad service and horrible attitude to costumers

I have not in my more than 20 years in IT meet a company that had such an attitude towards its customers. Not a pleasent experience

29 ottobre 2014
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Risposta di HEFICED

Dear Peter,

Thank you for your review, we do care about our customers and we try to do our best to maintain good service level. If you could email me (support@host1plus.com) with the problems you have faced or facing, I personally will try to see what we have missed or what was done in not the right way from our side.

Regards,
Vincentas Grinius, CTO

Valutata 4 stelle su 5

One of the best...

I was introduced to the Host1plus just 2 months earlier by a friend who also runs a web site with Host1plus. So far everything is as good as I have expected. The speed, disk space, band width allocation and the bill are the exact same amount as Host1plus promised. That means nothing but I can totally trust Host1plus. I have already realized that Host1plus is so concerned about the satisfaction of their customers.

30 settembre 2014
Non scritta su invito
Valutata 1 stelle su 5

Very disappointed with the way this hosting business is handling client matters

I have been using this hosting company since january. I have also referred them a number of new clients. However I as a freelance hosting consultant I manage hosting for many clients and have used Host1Plus for my client. Over the last 8 month I have bought more than 250 servers and hosted more than 600 domains with Host1plus. With this amount of websites and servers and with more than 50 different clients it is impossible to avoid getting at least a one or two complaints from people that has forgotten that they had subscribed to a newsletter or similar. During this period the correspondance with Host1Plus was good. The total amount of complaint over the 8 month was 0,11 complaint per server per month seen over a year. However from one day to another Host1Plus suspended all my servers and left me with more then 50 clients(including clients running paid webservices to their customers) without any access to their data, which means they cannot even move the sites to another hosting partner. The customer service at Host1Plus has been very arrogant towards me and would not even talk to me on the phone. What makes me even more frustrated is that they keep sending invoices even that the service has been suppended and the servers are closed down.

I am aware that host1plus is working closely with one of the biggest spamfilters in the world SpamHaus and that they even share offices in London and I recognizes that Host1Plus have their right to say no to clients if they dont want to work with them. However I believe that any client have the right to get the data that are theirs and that they have the right to find another hosting provider where they can host their websites. I will recommend each and every one of my clients to give their viewpoint on this matter on this forum and I hope that they will be allowed to if Host1Plus dont give back their data.

Regards

Rene Holmgren

28 settembre 2014
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Risposta di HEFICED

Dear Rene,

Your review is very far away from the truth. Firstly, you have been ignoring our spam abuse reports, secondly you were heavily abusing our network. None of any hosting provided would tolerate that. We have all of the information on file, so if you will try to accuse us in false information we will step into the next level.

However, your clients review should be about you, but not us, since you were the only one who was ignoring hundreds of abuse reports and after surpised why the server got suspended.

Thanks.

Valutata 1 stelle su 5

Worst company ever. lied and stole from me

Had the "plesure" to use them for a little while, until they unrightfully closed my server, I can only asume that they do this to many of there clients to get there data and either selll it to 3 party og use it them selves. Don´t ever use or trust this company!

26 settembre 2014
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Risposta di HEFICED

Dear Ronnie Kent Søberg,

I am not sure what is the problem, but as I see in our system that your account is active and you are free to use it. If you could give me more details what is the problem, then I would be more than happy to answer all of your concerns.

However, we never share any of our customers data to any 3rd party and we always have backups for any data loss that may occur.

You can email to us support@host1plus.com.

Thank you.

Regards,
Vincentas Grinius, CTO

Valutata 5 stelle su 5

excellent service and support

HOST1PLUS is a highly consistent web hosting service provider. Their service is reliable and affordable. Their plans are simple and so easy to understand. (To select the best matching plan for my needs all I had to do was go through their plans just once and it only took few minutes). HOST1PLUS is also famous for their fast, knowledgeable and friendly customer care service. As a customer who used this service quite a few times I know how good these guys really are. They are there all the time. You need them; you get them; no matter when and why.

10 luglio 2014
Non scritta su invito

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