Heating Spares and Controls have not…
Heating Spares and Controls have not provided a requested refund for mistakenly ordered item. The item showed on website as being in stock. Order cancelled within the legal 14 day limit, but it is now well over a month since I requested that refund.
Despite numerous emails direct and via their online Enquiry form, I have had no response to my correspondence or the refund.
Beware, this company has a twin (Heatxchange) operating from the same address in Walsall and I have had the very same problems with them, although after much timewasting I have, at last, received one refund. One still outstanding.
It is obvious to me that these companies hide behind the fact that they pretend / state that they haven't / don't receive my emails in order to hold on to your money for as long as possible. Also interesting, if trying to contact via telephone, you only get directed back to webpage. (No Human to answer questions).
Their T&C's make no mention of time line for refunds. I understand 14 days is usual for reputable companies.
Use this / these companies at your own risk. I shall be taking this matter further.
Risposta di Heatingsparesandcontrols
Dear Robin
Thank you for getting in touch, and please accept our sincere apologies for the delay and the frustration this situation has caused you.
We want to assure you that we do not ignore customer correspondence. Every single email and enquiry received through our system is monitored and read between the hours of 8:30 AM and 5:00 PM every working day.
In this specific instance, there was a misunderstanding regarding the status of your order, as we were awaiting confirmation on whether you wished to proceed with it. However, please be assured that your previous correspondence was escalated to our manager, Paul, who has now fully actioned your outstanding refund.
Depending on your bank, the funds should appear back in your account within the next 3 to 5 working days.
We completely understand how frustrating it is to feel left in the dark, and we are truly sorry for the breakdown in communication and the time-wasting you experienced. Thank you for your patience while we got this sorted for you.
Kind regards,
Heating Spares and Controls