The Hearing Centre Recensioni 

84
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Super friendly service, explain processes very clearly and reasonably priced. Booking system very efficient and premises immaculate. I was treated by Claire on my most recent visit who was lovely. Mos... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Attended Ashby. I’d booked for ear wax removal but after an initial check up, I was shown that I had no wax build up. I was talked though what was causing my issues. Super friendly, professional &... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From start to finish, at every appointment I've had, I have been extremely impressed with the service I have received. Leanne is so lovely, very professional and very friendly. She explains ever... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My first visit and was very impressed. Staff very pleasant. Helen was very professional and friendly, put me at ease. Was very informative, well explained and great to be able to see inside the ear o... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di apparecchi acustici

Scritti dall'azienda

The Hearing Centre was established in 2008 as an independent specialist hearing and tinnitus centre. We pride ourselves on offering our clients access to every manufacturer of hearing device on the market and consistently keep up to date with the latest and greatest advances in hearing technology. Our expert team of Audiologists provide you and your family with the highest level of personal care. Whatever your hearing loss, budget, or style we are confident we can help you find the perfect solution.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

84 recensioni

5 stelle
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4,9

Tutte le recensioni

(84)

42 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Permanent hearing damage

A word of warning.
I visited the Hearing Centre for routine earwax removal over 7 months ago, and since then I've had permanently worse hearing and substantially worse tinnitus.
During the miocrosuction procedure the device made extremely loud noises which caused my ear to react by 'closing up' and when this effect lessened it left behind the aggravated tinnitus and hearing loss that I live with everyday.
If you research microsuction you will find many forums and academic articles about this potential danger.
I booked online but only on arrival was I presented with a long disclaimer to sign immediately before going in. In this disclaimer it states that hearing loss, damage and aggravated tinnitus can all be caused by the procedure.
Every day I wish I had paid more attention to this. If you read up on this you will learn that most microsuction devices aren't tested and lisenced for medical use, though there is now a device centres can use that is kitemarked for this work. There are also alternative procedures that some audiologists offer.
What do I wish the centre had done differently?
1. Sent the disclaimer to read when I made the booking rather than present after travelling to the centre.
2. Asked me about any existing conditions (I had very mild tinnitus) at the beginning of the consultation and highlighted risks and alternatives
3. Offered to stop when I first mentioned the extreme loud noises rather than continue for many minutes
4. Questioned whether the procedure should have been carried out as my ear was only partially blocked and may have been fixable in many other less dangerous ways. I also wonder whether this procedure should be done on a partially blocked ear at all as it seems the NHS will often decline unless the ear is fully blocked.
5. In the longer term I'd suggest reviewing the appropriateness of the equipment used.

The centre did offer a follow up hearing test, but what good after the damage is done. I was reluctant to return to the place that damaged my hearing in the first place, and instead have hearing care elsewhere (and yes, the damage is permanent.)

Whilst many people obviously undergo this procedure without damage I am writing this to highlight to everyone the 'luck of the draw' element involved, and to encourage careful consideration before choosing to roll the dice with your precious hearing.

In response to the reply below I would clarify that my hearing has been permanently worsened, so reference to a temporary threshold shift shouldn't be confused with the permanent damage.
In respect of offering to stop. I was not asked during the process if I would like to stop. Instead when I mentioned the noise I was told that it was normal and my ear was protecting itself.
With regard to equipment I would encourage people to read up on how equipment used for microsection isn't tested for medical use, it is used on the basis that no medically tested equipment is available (similar in a way to the way some medicines are prescribed 'off-licence'.
I simply write this in the hope of encouraging others to do more exploration of alternatives, and to raise awareness of the dangers, as I wish I myself had approached this with far more caution. You did also mention in your reply to me that when people feel their hearing has been affected you always offer a follow up appointment. This suggests others have also had a negative experience.

29 giugno 2023
Non scritta su invito
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Risposta di The Hearing Centre

Thank you for your review.

Please see below our response that we provided to you at the time of the event:

"We are sorry that you experienced a temporary threshold change due to noise experienced during the microsuction procedure.

We do make all clients aware of the possible complications linked to the microsuction procedure by asking them to read and sign our microsuction consent form, which was completed by yourself prior to the appointment.

The risks of microsuction are minimal and a temporary threshold shift should usually settle after time.

Whenever a client has experienced possible side effects due to the conduction of microsuction, we always offer a free follow up, to review and check their hearing. I understand that this service was offered to you but that you unfortunately declined.

We apologise that the service you received did not meet your expectations, however we would like to assure other potential clients that we have conducted 1000s of microsuction procedures over the years without incident, hence our mostly 5 star reviews on google.

We wish you all the best with your future hearing care and hope that the temporary threshold shift settles given more time."

In addition to the above we would state that all equipment we use is correctly certified and fit for use and that we always offer clients to stop at anytime as was the case with your appointment.

Again we wish you all the best with your current hearing care provider and the offer for us to test and assess you hearing to establish if any damage was caused by the procedure remains.

Kind Regards
The Hearing Centre

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