We're working together almost a year and we didn't face any problems on main services. Mr Guven Gebetas's been always proactive and has a solition based view during this period. I hope we would be... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Received an invoice for renewal of business address and mail forwarding service. The cost had increased dramatically and they had cut 3 months off from the end of my current subscription. Got told tha... Leggi di più
L'azienda ha risposto
We use Hatton's corporate and post services. The staff seemed to have been overwhelmed during the latter part of 2021, where services slumped a fair bit. I feel this was a combination of shutdown... Leggi di più
L'azienda ha risposto
Dear Hutton & Berkeley, We are writing regarding your handling of our mail at 43 Berkeley Square, which has resulted in severe and unacceptable consequences for our bus... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Our clients are at the centre of our business - without you, we would not exist. We strive to understand your ever-changing needs, providing an opportunity to help you achieve your direct goals.
Informazioni di contatto
Devonshire House, One Mayfair Place, W1J 8AJ, London, Regno Unito
- +44(0)207 889 3000
- info@hattonandberkeley.com
- hattonandberkeley.com
2,6
Scarso
116 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Hatton & Berkeley
Thanks for the five star rating, much appreciated!
Great service and team to deal with
Great service and team to deal with, always get prompt replies whenever i have a query. Highly recommended
3 dicembre 2021
Non scritta su invito
Risposta di Hatton & Berkeley
Thanks for the excellent review, we are happy that you have chosen to use Hatton & Berkeley for your business support services.
Thank you
Hatton and Berkeley provide a good and efficient service. We had had issues with our previous supplier and they have been a refreshing change. Thanks guys.
1 dicembre 2021
Non scritta su invito
Risposta di Hatton & Berkeley
Thanks for the five star rating, we hope you continue to enjoy using Hatton & Berkeley as your supplier.
Keep sending incorrect invoices
Keep sending incorrect invoices. Very frustrating and time consuming
Hatton & Berkeley acted immediately upon my posting the review, apologised for the inconvenience and immediately rectified the issue which was due to an admin oversight on our system. We continue to be happy with the excellent service they otherwise offer and our account issues are fully resolved. Thank-you Hatton & Berkeley.
1 dicembre 2021
Risposta di Hatton & Berkeley
Many thanks for the updated review, we are very happy that we were able to rectify any issues you may have experienced.
Risposta di Hatton & Berkeley
As a long term client, we really do appreciate the five star rating and hope to keep providing you with a brilliant service for many years to come!
Great Service
Great Service. Happy with H&B service and looking to continue working with them.
2 novembre 2021
Risposta di Hatton & Berkeley
Many thanks for the great review, we are all glad you are happy with the services provided, and if you ever need any assistance you know where to find us.
Efficient and professional service!
13 ottobre 2021
Risposta di Hatton & Berkeley
Many thanks for the great review, really appreciated!
Great Service
Great Service
Thank you Ollie for sorting out the invoice problems in such a good and professional manner
6 agosto 2021
Risposta di Hatton & Berkeley
Hello Chris, my pleasure and thank you for your patience and your lovely review!
The most amazing n helpful customer…
The most amazing n helpful customer service. Love all of them
28 luglio 2021
Risposta di Hatton & Berkeley
Hello Faraz,
Thank you for your lovely review, we love you too!
from the H&B Team
Very efficient
19 giugno 2021
Risposta di Hatton & Berkeley
Thank you for the great review. Please do let us know what we can do to get that extra star!
Service is excellent
Service is excellent. Even through the challenges of 2020/21 the team have been exceptional at keeping everything running and providing a great service. They adapted to the challenges with no effect at all on the service provided. Highly recommended.
9 giugno 2021
Risposta di Hatton & Berkeley
Many thanks for the great review, and yes - 2020/21 was a pretty tough year. Glad to say that the lockdown issues have now passed and we have a full team on site once more.
Inconsistent service
Whenever they require payment, the staff are responsive. However, during routine operations such as receiving and scanning post, they take a laissez-faire attitude. There was one occasion when an important legal document was scanned on to us almost a month late. When we complained, their excuse was that they had a change of office staff, and the new person did not know what to do. For me it was disappointing we had to chase up to complain (it should have been obvious when the letter was scanned, it was done so late); and no offer of recompense or any other way of making it right - other than their offer to explain to the document sender the reason for our late response.
I know they have expansion plans, but they should focus on getting the basics right. Unsatisfactory.
26 maggio 2021
Risposta di Hatton & Berkeley
Hello Harun,
We're sad to see you aren't satisfied with the service. Please get in touch and we will see what we can do to rectify the situation. As you rightly noted, the basics are what we are now endeavouring to improve and we hope to continue servicing you to the level that you expect.
Very flexible to our needs
Extremely efficient and helpful over the phone. However emails often go unanswered.
21 aprile 2021
Risposta di Hatton & Berkeley
Many thanks for the great review, please do let us know what we could do to win that extra star in your review!
great service
18 marzo 2021
Risposta di Hatton & Berkeley
Thanks for the review! We are glad to see you enjoying the service and hope to continue providing it to you in the future.
Highly recommended
I have been using the company for 5 years now and the staff are professional and friendly.
17 marzo 2021
Risposta di Hatton & Berkeley
Thank you for your kind review, we hope to continue servicing you for the years to come and keep up the standards you are used you!
Quick and easy set-up also with great…
Quick and easy set-up also with great customer service. Thank you, Oliver
2 febbraio 2021
Risposta di Hatton & Berkeley
Many thanks for your feedback, and thanks for the great review! What could we do in the future to bump this up to a 5 star?
Everything perfect
4 novembre 2020
Risposta di Hatton & Berkeley
Thank you for your kind words! We will aim to provide a first-class service to you for many years to come!
Excellent Service
Responsive, transparent and excellent customer servicing, highly recommended.
29 luglio 2020
Non scritta su invito
Risposta di Hatton & Berkeley
Hi Nishant, it is great to read your review, thank you for choosing our Virtual Office Services! It is a pleasure to have you on board!
Excellent service
23 luglio 2020
Non scritta su invito
Risposta di Hatton & Berkeley
Thank you for this review in the name of our whole team, and thank you for choosing us in the last years!
Very fair and very professional
19 luglio 2020
Non scritta su invito
Risposta di Hatton & Berkeley
Thank you for for this great review John, it's much appreciated!
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