Hatstore Recensioni 

Risposta di Hatstore

15 ott 2026

Hi Brian,

thank you for your feedback and we’re sorry you haven’t received a reply or a confirmation yet.
Order confirmations are sent automatically to the email address entered at checkout, so please check your spam or junk folder in case it ended up there.
Unfortunately, we haven’t been able to find your order with the information we have. Could you please contact us with your order number, or the email address you used at checkout if you can’t find the confirmation? Then we’ll look into it right away.

Service Hero

Risposta di Hatstore

6 ott 2026

Hi Trisha,

thank you so much for your fantastic review 🫶 We’re delighted to hear your hat arrived safely and that you’re happy with the quality and packaging.

It’s great to know you were also pleased with the tracking and overall service. We really appreciate your kind words and hope you enjoy your new hat 🧢

Service Hero

Risposta di Hatstore

21 ago 2026

Hi Lauren,

thank you so much for the kind words and for the 5 star review :) We are thrilled to hear it. So glad he could get everything sorted quickly for you. Thanks again for shopping with us 🧢

Service Hero

Risposta di Hatstore

21 ago 2026

Hi,

thank you so much for the amazing 5 star review :) We're thrilled to hear your order arrived quickly and that you're happy with the quality of the caps and the packaging. We work hard to make the ordering process as smooth as possible, so it's great to know that came through too. Looking forward to your next order 🧢

Service Hero

Risposta di Hatstore

21 lug 2026

Hi Nial,

we're sorry to hear about the confusion regarding your order confirmation. We can see that the order confirmation and tracking details were sent to the email address provided when the order was placed. We also see that you contacted our customer support, and it turned out that the email address had been entered with a typo.

We have since updated your email address and resent your order confirmation and tracking information to the corrected address you provided.

If you have any further questions, please don't hesitate to contact us. We're always happy to help :)

Service Hero

Risposta di Hatstore

17 apr 2026

Hi,

Thank you so much for your fantastic review!

We’re really happy to hear that you find our website easy to use and that you appreciate the wide selection 😊 It means a lot that you’ve chosen us for so many of your caps over the years!

We truly appreciate your loyalty and look forward to many more orders in the future.

Service Hero

Risposta di Hatstore

Aggiornata il 27 feb 2026

Hello Daniel,

Thank you so much for your kind words! We’re really happy to hear that you had a great experience with our customer service and that we could quickly assist you with your questions.

We’re glad we were able to correct the hat selection without any hassle and help adjust your design to make it a perfect fit..

Service Hero

Risposta di Hatstore

24 feb 2026

Hello,

Thank you very much for your outstanding 5-star review!

We truly appreciate your kind words and are thrilled to know that you enjoy our products and the overall experience. Your feedback means a great deal to us!

Service Hero

Risposta di Hatstore

Aggiornata il 14 gen 2026

Hi,

we are incredibly sorry for all the inconvenience you’ve experienced. We truly appreciate your patience and would like to resolve this for you as quickly as possible. Please get back to us with your order details so we can handle this directly and make things right.

UPDATE:
thanks for sharing your order details. Unfortunately, after the Christmas holidays we have been handling an unusually high volume of cases, which led to longer response times than usual. That said, we completely understand that this should not have impacted your order experience.

As requested, we have now issued a full refund for your order. Please accept our sincere apologies for the inconvenience and the delayed communication.


Service Hero

Risposta di Hatstore

3 giu 2025

Hi Gary,
thanks for your review, and we sincerely apologize for the inconvenience caused.
Please know that we do have a returns policy and strive to resolve all issues promptly. Asking for photos is part of our process to ensure we fully understand the problem and can offer the best solution.
We regret if communication was delayed but your case is not closed yet, and we will be back with a solution soon :)

Service Hero