I spoke to them online, they were so very helpful and willing to go above and beyond probably what they should have done x After being in hospital my subscription was on hold , the problem was sorted... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Unfortunately, I have had a mixed experience with the subscription from them. Firstly they use Evri for the bulk of orders. If you've used evri you know exactly how bad this is!!! Secondly, when it c... Leggi di più
Had a parcel of 4 issues of warhammer 40k combat patrol undelivered (lost in transit, stolen from doorstep, who knows). I reached out to Hatchette regarding the missing package and Nikita promptly... Leggi di più
Ben is a really polite upstanding employee. He was very polite in my call with him. I hope he gets paid and treated well. He seems like a nice guy. I really liked dealing with him when my card got d... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
4,4
Eccellente
29 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
MILLY
Just been in touch with milly and she sorted everything for me without any problem , very nice person to talk to thank you.also building E. stobart. Moving the Nation TWIGGY.
14 giugno 2024
Non scritta su invito
Lancaster bomber missing part
I had a missing part on my lancaster bomber subscription customer service responded in less than 10 minutes saying they would send the complete issue with the missing part I have never had online customer service to this standard
8 maggio 2024
Non scritta su invito
I'm currently building the…
I'm currently building the tumbler,awesum piece of kit,really happy so far.
30 gennaio 2024
Non scritta su invito
Great Customer Service
Ben at Customer Service has been a real treat to deal with. Had a subscription move over from a trial basis to a full fledged run and Ben was awesome at answering all questions and managing any queries.
26 settembre 2023
Non scritta su invito
The review rating is for Ben H in…
The review rating is for Ben H in customer service only. In regards to Hatchette Partworks its a 2.5 from me. Following on from multiple issues regarding a subscription book collection I contacted customer services. I was angry and I did explain this to Ben H, however he took my details, listened to my issues and he resolved them in a way that I actually left the phone call smiling and willing to pay a for a couple more issues to reach a "spine break" something that Ben H explained to me and something Hatchette should perhaps advise their customers of. What was unique from Ben H, was his ability to be truthful and honest in his explanations and description as to why I had encountered the issues I had whilst providing practical solutions. All the while being emphatic and understanding. Ben H was able to stand his ground in a positive way and allowed the situation to become resolved with an outcome both myself and I'm sure Hatchette are happy with. Ben H is a true asset to this company and is well placed in this role. Other customer services should take note and he should perhaps be on the training team. Thankyou Ben.
31 luglio 2023
Non scritta su invito
Good products but..
I signed up for a series of books which was advertised as being complete with 100 books. However after the 100th book they continued to take payments and send more books. Be carefully what you sign up to.
13 febbraio 2023
Non scritta su invito
great customer service
Had an issue where my card details needed to be updated, due to the website saying I had no active subscriptions I didnt want to risk starting a new subscription, so I called customer service.
Alanda was very friendly, helpful and straight to the point. She explained why the issue had happened and resolved it quickly and in a friendly manner.
11 maggio 2022
Non scritta su invito
I was accidentally sent two copies of…
I was accidentally sent two copies of the same magazine this month so I emailed hatchette and they responded more or less straight away and within a day it was sorted out and my missing magazine issue will now be sent out within 14 days and as a good will gesture I was told to keep the extra issue
10 marzo 2022
Non scritta su invito
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