Harper Recensioni 582

Poor customer service - followed the buy and return goods well before the charge by date - and guess what they are accusing me of not returning - although I have followed their process - they deny all knowledge - I have a receipt from the post of office - and forwarded to them . No response - never order again from them … M&S far more professional and honest and quick !!

First time user, my sandal order was incorrect size. They offer to replace my order if I paid postage, which I did, but again received the incorrect size. They would not exchange or replace unless I sent the postage again..why to get another wrong size. They offered a 20% refund, not the $75 I paid out. I will never buy from them again. Lost my money and have two pairs of sandals that are not my size. :(

Excellent service. Try before you buy, what a great service and quick delivery and also time to make your mind up and return

Harper is Trying to Charge Me for a Returned Item Two Months After Refund Was Processed For Mint Velvet.
I ordered three items from Mint Velvet via Harper ‘Try before you buy’ and returned two of them together in a single package using the provided returns label. The return was processed on 27 January.
At no point between then and now was I contacted about any issue with the return. Now, two months later, I’ve suddenly been informed of a missing item and asked to approve a charge for it.
I returned everything within the required timeframe (within the 5-day window), so this a complete shock. I’ve escalated the issue with both Harper and Mint Velvet, but Harper continues to send reminders requesting authorisation to charge me while the dispute has not been resolved.
This is a so frustrating! I’ve only used this service once, and it will be the last

I have used Harper several times for convenience. It allows me to order different sizes and colours of things to try without having to lay out a lot of money just to try it in. Rochelle came today and was so friendly, helpful and honest, she made the whole experience a hugely positive one.

Would recommend Harper

A brilliant service that I’ve used many times - a way of being able to try on clothes at home, often with stuff already in my wardrobe so I really can tell if things will “go” with each other or not! Something I’m useless at in stores - also saves purchasing different sizes only to have to make returns and wait days for reimbursement.

Placed an order for Me+EM garments. I returned the entire order apart from two items, over 6 weeks ago and received a confirmation of what was kept and being charged. After 6.5 weeks harper emailed me informing me they are charging me for a coat I sent back to them! They have today charged me nearly £400 for an item that was returned back to them. Horrendous fraudulent company.

Op 5 februari jl. heb ik een bestelling geplaatst. Helaas ben ik erg teleurgesteld in zowel de kwaliteit als de service.

De broek Bodi werd geleverd zonder knoop. Hiervoor kon ik een vergoeding van €10,- krijgen om het te laten maken. Gezien het bedrag dat voor de kleding wordt gevraagd, vind ik dit een zeer minimale compensatie. Voor deze prijsklasse mag je verwachten dat een product netjes en compleet wordt geleverd.

Daarnaast zaten bij het jasje Bina meerdere naadjes los. Hiervoor werd geen passende oplossing geboden. Dit vind ik erg teleurstellend.

Ook heb ik de blouse Melina besteld. Na slechts één keer wassen begint het geborduurde logo al los te laten. Dat zou absoluut niet mogen gebeuren, zeker niet bij kleding in dit prijssegment.

Terugsturen was in mijn situatie geen optie meer, omdat ik de items al (gedeeltelijk) had gedragen en ze ondanks alles graag wil houden. Toch vind ik het erg jammer dat de kwaliteit en service zo tegenvallen, zeker gezien de prijs die je betaalt.

Hopelijk wordt er in de toekomst meer aandacht besteed aan kwaliteitscontrole en klanttevredenheid.

We had such a beautiful experience with Jasmine through The Harper Experience. She was incredibly kind, professional, and genuinely warm from start to finish. She made everything feel so special and memorable, and we’re truly grateful to have met her. Thank you so much💖

Jasmine let me know when she would arrive, and was such delightful person. She handled the appointment and sale so professionally and made the whole Harper experience very enjoyable.

I am a Me and Em customer from their very earliest days and have used Harper Concierge several times to buy their clothes and been so happy. Until now. Just after the New Year I ordered four items to try on through the new Try Before You Buy service which delivers items to you to try in a five-day window. You are charged for what you keep and return the rest with no need for a concierge to call. I kept a scarf and dress and followed the return instructions for two cape-style coats of the same design but different sizes which were duly collected. I got a receipt for what I'd bought, have been happily wearing them and raved about the service to friends. I wrote a glowing report when the company asked for feedback. Today, almost six weeks later, I received an email in the early hours charging me £247 for one of the coats that I returned. As I sent both items back so long ago I'm scrambling around trying to remember all the details, such as were they in one box or two etc. One thing I definitely do know. I truly never kept the coats. But now I'm paying for one anyway! I feel awful and am so worried and upset. I would suggest photographing and documenting your returns at every single step of the way so you have evidence if challenged so long after the purchase. As it is I can't afford to take the risk of ever using this service again.
UPDATED: I have since received a refund from Me and Em. I also managed to find the details of my return which proved that Royal Mail had collected both coats from my porch, although the refund had been sent by then. I am heartened by the response from the company but still rattled that it could happen. Maybe I'll give it another go in time but for now I'm still feeling very cautious.

It would be zero stars if I could!

I had £118 subscription payment taken from my bank account last week. I haven’t bought anything through this company since July 2025 when I ordered 3 dresses on Try in 5, I kept one dress and returned the two others well within the 5 days. I was invoiced £60 for the dress I kept and £3 postage, yet six months later they say the return was never received. Convenient really as it’s unlikely I will have the proof of postage after all this time. Funny they managed to invoice me for the dress I kept, therefore they must have received my return! But only just realised 6 months later my return never arrived.

I’m not going to let them get away with this as a matter of principle. I find it hard to believe that Nobody’s Child only realises 6 months after the event that they didn’t receive my return.

I would never deal with this company or Nibody’s Child ever again.

I used the Concierge experience to look at the Weekender Bag at home for size.
It’s a wonderful idea and I am completely sold on this terrific 5 star service.
Well done Luca Faloni, it’s a shame more stores do not follow your great example of service.
Thank you
William Ian Clark

I used this service for the first time to place an order with Mint Velvet to the value of £71.10 the transaction went through smoothly at the time.

A few days later I noticed a duplicate charge on a completely different card which had not been authorised for this particular transaction.
I have since been trying to resolve this issue for just for over a week spending many hours contacting retailers, card holders etc to attempt to establish what has happened.

After ringing and chasing Harper 5 on numerous occasions I finally received an email from them yesterday confirming that my initial method of payment was not acceptable to them 12 days after the order was placed and payment accepted however they did not go into explain why this was the case given that I had also placed a previous order with them with the retailer French Connection using the same method of payment!
While being fully aware that I had already paid using this payment method they then charged another card for the £71.10 without my knowledge or authorisation for this particular transaction. At no point was I informed of this and it is only because I happened to notice the duplicate charge on another card that they have admitted this at all.
I find this totally unacceptable and I’m a little surprised that a retailer such as Mint Velvet would use such a service.
Harper 5 sent an email yesterday( at my request) stating that the duplicate charge had been refunded to my card holder yesterday however after checking with the card holder they have confirmed that the refund has not yet been activated!
In addition to this I have also contacted the intial method of payment which Harpet 5 claim is unacceptable to them however the order is still active with them as of this morning so as it stands I am still at this point paying twice for the same item with no refund. They claim the payment went through smoothly and was not declined! They have at least agreed to look into this for me.
Somewhat shockingly I received a further email from Harper 5 requesting another payment for the £71.10 again this morning. I shall wait for the refund to take place before making a third payment for the same item..
Unfortunately before I had noticed the duplicate charge I had placed two further items with Mint Velvet using Harper 5, these items have been returned immediately to Mint Velvet I have also informed Mint Velvet of the reasons for returns. The items were sent back well within the 5 day remit and one was sent back immediately on the day of delivery (yesterday) so I will not be expecting further charges for these items!!
The concept itself is a good idea especially when you live a distance away from a retailers etc however my own experience has been appalling and on seeing other reviews on this site it would seem that the duplicate charge was not an isolated case.,
I now remain extremely wary re the other items returned etc and that I am not further charged for them!
Sadly I cannot recommend Harper 5 especially considering that I have had to attempt to resolve this issue myself without help or assistance from them.,

Was apprehensive about using this service but decided to take the plunge and so pleased I did!
Excellent service and lots of reminders about return deadline dates.
Will most definitely use this service again…what can be better than trying on before you buy?
It is like going into a shop and trying on a dress in 2 different sizes because you’re unsure which will fit the best. Then simply return the dress that doesn’t fit and get billed for the one you keep.
What is not to like about this great service?

I tried Harper for the first time today and thoroughly recommend them. The booking system is really easy and the stylist, Pooja, was amazing - so friendly and full of great advice. If you can’t decide which size, style or colour to buy, I really recommend ordering them all and using Harper to try them at home. No payment up front and the whole process couldn’t be easier - and it’s fun.

BEWARE - I bought 5 jumpers from Toast over Christmas and kept 1 of them, and sent 4 back within the return period using the pre-paid label. Despite following all the instructions I was charged for all 5 jumpers - £1,200! I am now facing a nightmare trying to get a refund as I've been directed by Harper to Toast. In theory this is a great service but the reality is different and I will definitely never use this service again.

Used this service with Mint Velvet it was excellent and seamless. Would highly recommend.

So much easier to be able to try before buying so no money transactions asking for a refund if the item does not suit. Also having a 5 day window focuses the mind into making a decision.