I paid my loan in full, and was told I would get an email confirming this. i did not get this email, but the following day I did get an email offering me further finance, which I find predatory. I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I paid my loan in full, and was told I would get an email confirming this. i did not get this email, but the following day I did get an email offering me further finance, which I find predatory. I... Leggi di più
L'azienda ha risposto
Great online process, very fast turn around with entire process including money in your bank once contract accepted and signed, easy to follow, straight forward and straight up, great communication fr... Leggi di più
When I went through some financial difficulties the Collections team helped me by adjusting my payments to suit my budget, which allowed me to catch up without stress. But the best thing was, I was tr... Leggi di più
I have been thinking for ages about getting a loan for my dental issues but was too embarrassed and thought it wasn't a good enough reason and thought it would be rejected. I decided to take a chance... Leggi di più
Since our beginnings in 2014, Harmoney has sought to transform the way people borrow and lend money. We’ve created Australasia's largest direct online lending experience, having facilitated over $1.6 billions in loans to over 50,000 customers on both sides of the Tasman, giving people more choice and options. Along the way we’ve created over 100 jobs, and created a purpose‑driven culture focusing on helping people do better through technology, big data, and responsible lending.
Level 3/110 Customs Street West, 1010, Auckland, Nuova Zelanda
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I paid my loan in full, and was told I would get an email confirming this. i did not get this email, but the following day I did get an email offering me further finance, which I find predatory.
I was also contacted more than one about missing payments, when I paid above my minimum repayment each month.

Risposta di Harmoney
I’m very disappointed with my experience with Harmoney. They advertise that applying for loan “won’t affect your credit score,” yet a credit inquiry appeared on my file even though I didn’t complete the application. That’s misleading and unfair.
To make things worse, I couldn’t even finish the process because Harmoney doesn’t integrate with Wise, which is my main account. So now I’m left with a credit hit for an application I couldn’t complete.
If you’re considering Harmoney, be aware that their “won’t affect your credit score” claim didn’t match my experience at all.
I'm finding the process extremely frustrating and unnecessarily complicated. I’ve provided all the required creditor information for a personal loan from a bank, including a settlement letter, which was initially accepted. However, when I tried to input the information into the dashboard, I was unable to proceed past the “code and reference” section.
The settlement letter clearly states that the funds are to be paid directly into my personal bank account, which naturally means there is no creditor reference or code. Despite this, I was told the letter still needs to be adjusted—although the current version already specifies that the funds will go into my own account. This seems redundant and makes the request for a reference or code irrelevant unless they want one specifically from me, which has not been clarified.
The entire process feels unnecessarily drawn out and confusing. To add to the frustration, the voicemails I receive are difficult to understand because the caller speaks too quickly or appears rushed.
This experience is making me feel uneasy about proceeding with the loan at all. If the communication and process are this unclear at the application stage, it raises concerns about what dealing with the loan going forward might be like.
I've been with Harmoney since 2019. Thier business practices are sketchy, and barely legal. When you apply for a top-up, they will role your new loan into an existing one, then increase the interest rates without explaining this.
I've recently applied for a top-up. It has been approved and the contract was ready to sign. They then deleted my contract before the due date and spun a lie about moving to a new system and that is the reason my approved loan was deactivated. To mention, my loan was approved after they moved to a new system.
I was then asked to reapply, which I did. Now my application is stuck in the bank details upload page. They can't accommodate SBS bank for some reason. I have been contacted by numerous representatives all asking the same bloody questions of when I will upload my bank statements. I'm tired of explaining the same story over and over since around 12 May.
I will be seeking debt consolidation elsewhere and close my Harmoney account ASAP.
Do not use Harmoney for your borrowing needs. They are incompetent and as mentioned, they will roll in a new top-up loan into your existing one, increasing the interest rates and resetting your payment plan to the maximum days
While most of the interactions were great including the offer including fast turnaround, I accepted my quote last Wednesday & because Harmoney are going through the migration to a new platform & system I had to accept the quote again today (Monday) which has delayed the payout. Ideally I would have liked the funds paid out last Thursday or Friday but apart from that everything was awesome & thank you Harmoney for backing me & coming to the party.
Amazing to deal with. Easy application, great communication. Quick transfer. Overall great experience, thank you 😊
Easy to use service, all the staff I interacted with were professional and very helpful. All my questions were answered.
When I went through some financial difficulties the Collections team helped me by adjusting my payments to suit my budget, which allowed me to catch up without stress. But the best thing was, I was treated respectfully and not made to feel worthless!!! Janice Ese
contact person was very helpful and sure in her korero.
Fast and easy apply also good customer service and easy to communicate.

Risposta di Harmoney
The process was so easy and the service exceptional - can’t say enough. Would use again!
The company made it easy and fair to get a quick loan process done.
Very clear and understanding
Thanks
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