Harlowlloyd Recensioni 

54
TrustScore 1.5 su 5

1,5

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Valutata 1 stelle su 5

The shoes are cheaply made and not at all the same as the photos on the FaceBook page. I have emailed the company to request a refund and asking information about their return policy, but crickets so... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

As per other reviews, wrong size sent and then you have to pay to send them back to Australia (we are in England), even though they sent the wrong size. Definitely mass made in China and not to order,... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

the return process is a nightmare. no return label given and super expensive since they're based in Australia also dont fall for the "shipping takes time as each order is custom made". it's just ta... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Was expecting good quality from the images online but the boots that arrived look really cheap and feel like plastic. They have insoles that don't even fit properly making them uncomfortable. Their r... Leggi di più


Informazioni di contatto

1,5

Pessimo

TrustScore 1.5 su 5

54 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 83% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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1,5

Tutte le recensioni

(54)

6 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Scam company

As per other reviews, wrong size sent and then you have to pay to send them back to Australia (we are in England), even though they sent the wrong size. Definitely mass made in China and not to order, otherwise they would double check the size on the order before making them! Massive scam!

3 luglio 2026
Non scritta su invito
Logo di Harlowlloyd

Risposta di Harlowlloyd

Hi,

We're sorry to hear that you were disappointed with your experience.

We would like to clarify a few points for anyone reading this review. Our footwear is listed in US sizing, and this is clearly stated on each product page together with a size guide to help customers select the correct size before ordering.

We also respectfully disagree with the suggestion that our products are mass-produced. The vast majority of our footwear is made to order specifically for each customer after an order is placed. Because each item is produced according to the size selected at checkout, we manufacture exactly what is ordered.

As outlined in our return policy, customers are responsible for return shipping costs where a return is due to an incorrect size selection rather than an error on our part. If we ever send the wrong item or size compared with what was ordered, we of course work with the customer to resolve the issue.

We appreciate your feedback and wish you all the best.

Valutata 1 stelle su 5

The shoes are cheaply made and not at…

The shoes are cheaply made and not at all the same as the photos on the FaceBook page. I have emailed the company to request a refund and asking information about their return policy, but crickets so far. I would absolutely NOT recommend ordering anything from this company. The payment was made at time of ordering, but the order was shipped from China and took a long time to arrive.

28 giugno 2026
Non scritta su invito
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Risposta di Harlowlloyd

We're sorry to hear about your experience. However, after thoroughly checking our records, we haven't been able to locate any order or email matching the details you've provided.

It's possible your review has been posted on the wrong business, as there are other companies with similar names. If that's the case, we'd appreciate it if you could double-check the retailer you purchased from.

If you did place an order with us, please contact us with your order number or the email address used to place the order so we can investigate immediately. We respond to all customer enquiries and are always happy to assist with any genuine order or return request.

Thank you.

Valutata 1 stelle su 5

the return process is a nightmare and product isnt as exclusive as marketed

the return process is a nightmare. no return label given and super expensive since they're based in Australia

also dont fall for the "shipping takes time as each order is custom made". it's just taking time to ship from china

27 giugno 2026
Non scritta su invito
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Risposta di Harlowlloyd

Hi,

We're sorry to hear that our return process didn't meet your expectations.

As an independent Australian-owned brand, we don't provide prepaid return labels. Customers are responsible for arranging return postage in accordance with our return policy, which is clearly outlined on our website before purchase.

We would also like to clarify that the suggestion our products are simply slow because they are shipped from China is incorrect. The vast majority of our products are made to order specifically for each customer after an order is placed. This production process helps reduce waste and means orders naturally take longer than mass-produced, warehouse-stocked items. Our estimated production and delivery timeframes are also displayed on our website prior to checkout.

We understand that made-to-order products aren't suitable for everyone, but we believe it's important that customers have accurate information about how our business operates.

Valutata 1 stelle su 5

Do not order for this company you order…

Do not order for this company you order one size they send you what they'd like to send you. They say you have one hour to make changes but maybe you see it 23 hours later a reply and then by that time they're like oh we can't do anything about it tremendous scam. I hope your credit card company will reverse the charges for you because they're awful and it's a joke.

9 aprile 2026
Non scritta su invito
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Risposta di Harlowlloyd

We’re sorry to hear about your experience.

The majority of our products are custom made to order and go into production very quickly after purchase. Because of this, we provide a short 1-hour window after ordering where customers can request changes or corrections to their order details (such as size), as once production begins we are unable to make adjustments.

We do our best to respond to emails as quickly as possible, however we are unable to guarantee immediate replies outside of this window, particularly when messages are received after business hours or during high order volumes.

We also want to clarify that we do not change sizes or items on orders. Each item is made exactly as selected by the customer at checkout, and we do not substitute or alter orders.

We understand this can be frustrating, and we always encourage customers to double-check their order details carefully before confirming purchase, as this helps avoid issues once production has started.

Thank you for your feedback.

Valutata 1 stelle su 5

I ordered a hat from Harlow and Lloyd

I ordered a hat from Harlow and Lloyd, the quality was terrible, so I asked to return. The hat cost £35 but I had to pay £17 to post back to Australia as they aren’t based in the UK. This was also not made apparent beforehand and I have never experienced such poor customer service. Avoid at all costs

8 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

$99 boots that are $19 quality

$99 boots that are $19 quality. They couldn’t feel more cheap and more plastic feeling. They smell like paint thinner and the sole in the shoe isn’t adhered - just shoved right in. They are wide and bigger than the size they should be. Cute print but deceiving quality and image in real life. Just like other reviews…should have checked the return policy. I was so excited to get them cause of the print I stupidly didn’t check (mainly because I’ve never had a problem returning any item purchased from anywhere!) I don’t have a problem paying a return fee but to Australia - come on now. Don’t buy the boots!!!

12 settembre 2025
Non scritta su invito
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Risposta di Harlowlloyd

Hi Laura

We’re truly sorry to hear you were disappointed with your boots. While we rarely receive complaints of this nature, we take your feedback very seriously.

Our boots are handmade, which means each pair can have slight variations. Sometimes a new pair may carry a stronger material or adhesive scent at first, but this does fade after a short time of wear. The insole you mentioned is actually a removable insole, which is designed for comfort and to allow customers the option of replacing it with their own preferred inserts.

In terms of fit, our boots are made with a unisex wide fit, which may feel more spacious compared to standard women’s sizing. Many customers find this comfortable, though we understand it might not be the right fit for everyone.

We appreciate your kind words about the print design, and we’re sorry that overall the boots did not meet your expectations. We understand international returns can feel costly, and we’re always working on ways to improve this experience for our customers.

Thank you again for your feedback - it helps us continue to improve both our products and service.

Valutata 1 stelle su 5

Terrible smell from boots I purchased.

Terrible smell from boots I purchased.
It took two weeks and 3 days to arrive.
Too wide and don’t fit. The smell honestly is the biggest turn off.
Refunds are impossible because you pay more to return to Australia.
There is nothing they can do to help.
Lesson learned.

16 dicembre 2024
Non scritta su invito
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Risposta di Harlowlloyd

Hi

We’re sorry to hear about your experience. Our boots are made to order, which can take a little longer, but your delivery was within the estimated timeframe provided at checkout.

We use standard industry adhesives, and any mild new-shoe smell should dissipate after airing out.

We do accept returns, though as noted on our site, return postage is the customer’s responsibility. We’re always happy to assist with sizing exchanges or other solutions via our customer support.

Valutata 2 stelle su 5

Terrible return policy, subpar quality product

I bought a pair of boots from the company, assuming that their return policy would be reasonable like other brands I’ve bought from in the past. Boots arrived and while the condition was not poor, the quality for a pair of 100$ boots were not to my satisfaction. Looked more like 40$ shoes, cheaply made and smelled bad. Unfortunately, when I looked at their returns page, I discovered that they require people to pay for shipping… back to Australia… Nothing said about refunds or when a refund will be processed.

I’ll suffer the consequences of my own stupidity for not reading the return policy first, but learn from me and don’t overpay for a pair of shoes that aren’t worth it!!

18 settembre 2024
Non scritta su invito
Valutata 4 stelle su 5

Nice bag, bit pricey

The bag arrived quickly and I like it, but I thought it would feel thicker and a bit heavier from the photos. Seems overpriced. It’s a thin basic tote with a pocket inside and snap closure. Hoping it is strong and the quality holds to warrant the price.

31 maggio 2024
Valutata 1 stelle su 5

Crappy, wrongly labeled products from China with return to Australia

Online store looks fancy, but everything is shipped from China. It takes forever to receive your order.
Look and quality are in accordance with what you would expect from a cheap Chinese product.
The real surprise comes when you need to return the item, in my case shoes with a wrongly labeled size: If you'd like a refund, they require you to ship this crap to AUSTRALIA, of course on your expenses!! This company is a scam.

16 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

This is a scam DO NOT purchase…

This is a scam DO NOT purchase anything take forever to supposedly ship your items. Send a tracking number but it goes to an undeliverable address. Then you are told you need to let USPS know correct address and get it rerouted. Which of course you can not since you aren’t the shipper. Then they say they will send it out again and it never arrives. I called my credit card company and reported fraud. PLEASE do not order anything

1 marzo 2024
Non scritta su invito
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Risposta di Harlowlloyd

Janine unfortunately your order was undelivered by USPS due to insufficient address. You can contact us anytime for customer service issues via our support email.

Valutata 1 stelle su 5

This company is a scam

This company is a scam. Advertises itself as a high-end fashion retailer. Just received my £60 'sweatshirt' and it is a cheap, thin, shiny polyester top from China that I wouldnt pay 50p for in a charity shop. The tshirt I purchased is also the same. Completely unwearable. Shame on this company. Do not buy from them.

25 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Avoid!!!! Cheap nasty quality

Disgusting prices for extremely poor quality products. Ordered a pair of boots for £95. The quality looked terrible, was made of a plastic material and the smell was awful.

It cost me £30 to return them to Australia!! Absolutely shocking!!! Have paid a fortune for nothing. Waste of money and avoid!!!! I still haven’t received my refund either.

12 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Worried based on other reviews

I did not get an email confirming for my order and then saw some of the reviews of this company so was worried.

However they replied promptly to my email about my order and the boots turned up a week later.

The boots are of the quality I expected for the price I paid. The print work is excellent with none of the issues reported in other reviews.

I am very happy with the service and the boots and would place future orders with them.

17 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Do not buy from this company

Do not buy from this company. The sizing is off (I measured my feet and bought according to their own sizing guide and the boots I got are far too small) and the quality is very poor. If you want to return anything you have to ship it to Australia (regardless of where the item shipped from) which costs more than the item in the first place.

8 gennaio 2024
Non scritta su invito
Valutata 2 stelle su 5

Very cheap, nasty fabric

The t shirt and track pants arrived within 3 weeks and the packaging was fine. The fabric was horrible, cheap polyester and nylon, and the printing was cheap. Felt like an expensive scam. Really disappointed. Who would wear a polyester t shirt?

22 dicembre 2023
Non scritta su invito

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