Harlequin Services - Caravan, Motorhome & Camping Recensioni 

105
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Great service. I got exactly what I required for my venerable caravan, and at a reasonable price with low shipping cost.

Valutata 5 stelle su 5

Harley was fabulous and helped us with accommodating our extended family over Christmas. Who knew you could get so much into a VW camper! Kids absolutely loved it! Claire was most helpful and informat... Leggi di più

Valutata 5 stelle su 5

Brilliant service. Ordered accessories at 10 am and got a phone call 15 minutes later to tell me my order was ready for collection .Picked up order and was home by 11 am. Excellent local friend... Leggi di più

Valutata 5 stelle su 5

We had to hastily arrange hoses for a fully-serviced pitch; we had never used one before. Claire supplied us with everything we needed as well as detailed instructions on how to set it all up. She kno... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

105 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

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(105)

14 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

It was a Long Long time until I get it.

It was a Long Long time until I got it.
The quality is Not satisfying. And with Tax and other more pounds of Money the product is too expansiv. I would Not Order it and other time.

1 febbraio 2025
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Risposta di Harlequin Services - Caravan, Motorhome & Camping

Hello.
I am sorry that you are unhappy with the service received and the product. As you are buying from outside the UK the postage costs are higher and there are import taxes which are not included in this cost. This is stated on the website. I also cannot be responsible for delays with Customs and that they attempted to deliver your order on multiple occasions.
Regards, Claire
Harlequin Services

Valutata 3 stelle su 5

The product was ok although the holes…

The product was ok although the holes in the peg top was incorrect. They should have been 7mm not 5mm. Easily corrected with a drill. Would use this company again

4 febbraio 2025
Logo di Harlequin Services - Caravan, Motorhome & Camping

Risposta di Harlequin Services - Caravan, Motorhome & Camping

Hello.
Thankyou for your feedback. I will check the size of the other peg tops to ensure they are correct. Regards, Claire
Harlequin Services

Valutata 1 stelle su 5

Bad experience!

For a repair on my caravan, I recently ordered some Whale cold water piping. It is clear plastic with a blue line to signify its purpose. It is consistent with all the other piping in the van and it took me some time to find a supplier who had it in stock. When the item was received, I was surprised to find that I had been sent standard John Guest blue pipe. Whilst it was adequate for purpose, it was not what I ordered, nor wanted. I rang them to explain and was told to return it for a refund. They hadn’t had enough in stock to complete the order. I asked if they would be sending a returns label, but the lady, who sells directly from home, said no, but that she would refund any reasonable postage amount. I returned the goods using exactly the same method she used to send them, Royal Mail 48 hour tracked. I was annoyed to then find that, whilst she had refunded the cost of the goods, the postage was not included. The order value was £7.32 and the postage was £3.39. The refund was £7.99? I don’t know how it could have been sent to me for 67p, I don’t believe it possible? It has taken up too much of my time and energy now with emails and phone calls and I have completed the job without replacing the pipe. Buyer beware!
Edit: 19/07/24 - I did indeed send an email to harlequinsvcs at gmail dot com on 22/06/2024, with postage and tracking information, and a reminder on 01/07/2024. When I heard nothing back from you, I posted the review.

18 giugno 2024
Logo di Harlequin Services - Caravan, Motorhome & Camping

Risposta di Harlequin Services - Caravan, Motorhome & Camping

I have received your goods back and issued a full refund for the goods and postage originally paid which was £7.32. I have not refunded any of the return postage yet as you stated that you would confirm when it was posted back to me and the cost. As I have not had any further communication from you until now I have not been able to do this. If you let me know the cost I will happily refund it as originally agreed as this was my error. I look forward to hearing from you soon. Regards, Claire, Harlequin Services.

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