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Happy Pet HQ provides premium pet supplies for everyone who loves and cares for animals, from dedicated pet professionals to passionate pet owners. Our team comes from all walks of life, but we share one common bond: a love for pets! We're a Veteran and Minority owned business based in South Florida, with US based team and the majority of our suppliers are located in and ship from inside the USA. Since 2020, we've helped over 10,000 pet parents keep their companions happy and healthy.
I had such a pleasant experience with Happy Pet HQ that I felt I had to write a review! I emailed with a question and received a response from the owner within just a couple hours. Excellent customer service! 100% recommend!
OMG where do I start! First off the owner answered the phone, so rare these days. Started her company because customer service is just so bad these days. She guided me thru how to order, didn’t promise but said she’d do the best she could to get the dog door to me when needed.
I was a bit nervous about my timing, but it arrived within the 2 weeks she mentioned, quality is superior and easy install!!
Can’t wait til my Dane gives it a try!!
I've worked with this company for many years and they've always been so helpful. Shrikha has always gone out of her way to ensure that we get the right product for our needs.
I needed a Kennel for a high-anxiety breed and was able to call, get someone on the phone and get the kennel I needed.
Customer service is great!
Stellar customer service. Having a human answer phones and that human being the owner is purely unheard of in today’s world. I had minor issues tracking my order and Rohini answered my call and was able to clarify my question and resolve my (operator error) issue in seconds. She is extremely personable and clearly invested in the satisfaction of her clients. Our Zinger kennel showed up quickly and in perfect condition. Couldn’t recommend more highly.
I have never interacted with a company that worked so hard to help me!!! I needed a product super fast due to renovations being done on my home - and Happy Pet HQ went so far above and beyond to help me meet my deadline!!
They literally worked day and night to get a third party manufacturer to get on board with the fast turnaround.
Because of their commitment to helping me, I was able to ensure my home provides safe, pet friendly spaces for my two beagles when they move in next week!! Thank you Happy Pet HQ!!! You are amazing!! You have a customer for life!!
I have ordered 4 XL Ruffland crates From Happy Pet HQ and every time it has been an amazing experience! Quick and professional responses! Rohini makes sure her customers are taken care of with the top most priority, makes you feel like family! Checks in to see how things are going and Makes sure my orders were perfect every time! I will always be a repeat customer!
Had an awesome experience with this store! I wasn’t sure what size pet door to get for my dog, so I reached out and getting in touch with someone was super easy. They were really friendly and actually took the time to help me figure out what would work best for my dogs.
The dog door fits great and everything arrived quickly. Honestly just a smooth, no stress experience overall. Would definitely shop here again! thanks!
I’ve loved this company ever since I found them last year. I have bought rufflands from them and have been more than happy with them. This company does more than customer service, they make you feel like family and I think that’s one of the most important things that make up a company.
Amazing service! Love the product! Customer service is amazing. I will definitely be making future orders for my pets from this site! They are also business-friendly. Highly recommended!
Recently purchased a Kennel for a rescue and I wasn't sure about the size. I called and got in touch with their Customer Service and they were very knowledgeable.
I ended up purchasing and used the wrong card and they fixed that, too!!
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