Impossibile da contattare in caso di bisogno
A causa di un ritardo NON causato da noi, abbiamo dovuto noleggiare un'altra auto più costosa perchè l'autonoleggio aveva dato via la nostra. Il problema è che sul voucher c'era solo un numero di telefono non valido e non è stato possibile avvisare l'autonoleggio del ritardo. Non credo che tornerò a utilizzare questo servizio
Risposta di HAPPYCAR
Dear Carlo,
We are very sorry to hear that there was any inconvenience with the vehicle pickup. The booked times in your reservation are binding and the rental company usually holds the booked rental car ready for a maximum of 30-60 minutes after the booked pick-up time, as long as it is within their opening hours.
Only the booked times are binding and the rental company is not obliged to hold the rental car ready for you after the booked pick-up time. In the event of a delay, you should therefore always directly contact the station of your rental company to discuss a delayed pickup individually. In case you are unable to reach to rental company, you can of course also contact HAPPYCAR or the provider of your booking.
We recommend in principle to indicate the flight data with the reservation, so that your rental company is informed about possible delays.
With kind regards,
Your HAPPYCAR-Team