Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Leggi di più
L'azienda ha risposto
Happen is a good company and all the members of the Happen Team are very friendly happy helpful and knowledgeable. I've been with them a few years now and i wouldnt go anywhere else.
L'azienda ha risposto
Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Informazioni di contatto
Regno Unito
- help@happen.co.uk
- happen.co.uk
3,9
Molto buono
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I had and issue with my first order as…
I had and issue with my first order as was going away so need change address delivery but I call and Farhaad help so well with everything very professional support
11 giugno 2026
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Risposta di Happen
Hi Gregor,
Thank you so much for your 5-star review.
We’re really pleased to hear that your issue was resolved smoothly and that Farhaad was able to support you so well and provide such professional assistance. We will be sure to pass your kind feedback on to him.
If you need anything in the future, we’re always here to help.
- The Happen Team
1st class customer service
1st class customer service, could not be better, thank you....if only other companies were this helpfull !
5 giugno 2026
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Risposta di Happen
Hi Sharon,
Thank you so much for your kind 5-star review.
We’re really pleased to hear you’ve had such a positive experience with our service. Your feedback means a lot to the team and is greatly appreciated.
If you ever need anything in the future, we’re always here to help.
- The Happen Team
The lady who took my call today was…
The lady who took my call today was very helpful, explained clearly to me what I needed to know and courteous throughout. You certainly are blessed with your staff!
21 maggio 2026
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Risposta di Happen
Hi Heather,
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that the team member you spoke with was helpful, clear, and courteous throughout your call. We’ll be sure to pass your kind words on to her and the wider team.
Your feedback is greatly appreciated, and we’re glad we could help.
- The Happen Team
Lovely customer service and really…
Lovely customer service and really helpful.
20 maggio 2026
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Risposta di Happen
Hi Andrew,
Thank you so much for your lovely review!
We’re really pleased to hear you found our customer service helpful and supportive. Your feedback means a lot to the team.
If you ever need anything in the future, we’re always here to help.
- The Happen Team
Over the months I have bought from…
Over the months I have bought from Happen their customer service has really improved. Since Ellie especially has been dealing with my account it has felt extremely efficient, friendly and so helpful, with clear communication and a willingness to go the extra mile. Thank you so much!
20 maggio 2026
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Risposta di Happen
Hi Sharon,
Thank you so much for your wonderful review!
We’re so pleased to hear that you’ve noticed such a positive improvement in our customer service over the months. Your kind words about Ellie especially mean a lot, and we’ll be sure to pass this feedback on to her.
It’s great to know you’ve felt supported with clear communication, efficiency, and a friendly experience throughout. Thank you again for taking the time to share this - it truly means a lot to the whole team.
- The Happen Team
Fantastic service from start to finish
Fantastic service from start to finish.
Reliable and trustworthy company. Would highly recommend!!
18 maggio 2026
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Risposta di Happen
Hi Emma,
Thank you so much for your fantastic review!
We’re really pleased to hear you found our service reliable and trustworthy, and that everything went smoothly from start to finish. Your recommendation means a lot to the team.
If you ever need anything in the future, we’re always here to help.
- The Happen Team
Emily's a breath of fresh air
Emily's a breath of fresh air. I had an issue and she sorted everything out nothing was too much trouble. Everything up to now has been a positive experience. Thank you for all your help. Much appreciated
19 maggio 2026
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Risposta di Happen
Hi Alexandra.
Thank you so much for your wonderful review!
We’re really pleased to hear that Emily was able to help and make things so straightforward for you. It’s great to know everything has been a positive experience so far, and we truly appreciate you taking the time to share this feedback.
If you need anything else in the future, we’re always here to help.
- The Happen Team
Couldn't have been happier with the…
Couldn't have been happier with the experience. Great service, would strongly recommend
19 maggio 2026
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Risposta di Happen
Hi Joey,
Thank you so much for your lovely review!
We’re really pleased to hear you had such a great experience with us. Your kind words and recommendation mean a lot to the team.
If you ever need anything in the future, we’re always here to help.
- The Happen Team
Excellent service
Excellent service, worked with Farrah who was so friendly and helpful throughout the entire process. Would highly recommend
30 aprile 2026
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Risposta di Happen
Hi Lucy,
Thank you so much for your wonderful review!
We’re really pleased to hear you had an excellent experience, and we’ll be sure to pass your kind words on to Farrah — she’ll be delighted to know she made the process smooth and supportive for you.
We really appreciate your recommendation!
- The Happen Team
Risposta di Happen
Hi Darren,
Thank you so much for your lovely review!
We’re really pleased to hear you’ve had a brilliant experience with our service. Your feedback means a lot to the team.
- The Happen Team
Very informative and helpful when…
Very informative and helpful when asking questions, quick to respond when i had a query.
23 aprile 2026
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Risposta di Happen
Hi Lesley,
Thank you so much for your lovely review - we really appreciate it!
We’re glad to hear you found our team informative and helpful, and that we were able to respond quickly to your queries. We’ll be sure to pass your feedback on to the team.
Thanks again for your support, and we’re always here if you need anything!
- The Happen Team
Excellent .
I hadn't heard of this company and was slightly dubious about using them.
No need to worry at all.Very efficient and top notch customer service.They reply within hours to written requests for help.Having used a couple of other more well known companies,I would certainly recommend Happen.
14 aprile 2026
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Risposta di Happen
Hi Linda,
Thank you so much for your wonderful review!
We’re really pleased to hear you’ve had a positive experience with us and that our team have been able to respond quickly and support you when needed. Your recommendation means a lot, especially given your previous experiences elsewhere.
We truly appreciate you choosing Happen and trusting us with your care!
- The Happen Team
helpful customer services
I think the passport/ driving licence criteria needs to be before you sign up for anything as many don't have this.
13 aprile 2026
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Risposta di Happen
Hi Amanda,
Thank you for taking the time to leave us a review and for your feedback.
We’re really happy to hear you found our team helpful. We also appreciate your suggestion regarding the ID requirements and will pass this on to the relevant team for review.
If you need anything else, please don’t hesitate to get in touch.
- The Happen Team
Brilliant customer service and support…
Brilliant customer service and support on my first order
9 aprile 2026
Non scritta su invito
Risposta di Happen
Hi Beverley,
Thank you so much for taking the time to leave us a review! We really appreciate your kind words and are thrilled to hear that your first order went smoothly and that you had a great experience with our team. Your feedback means a lot to us!
~The Happen Team
Risposta di Happen
Hi Karen,
Thank you so much for your lovely review! We’re thrilled to hear you had a positive experience with our customer service – it means a lot to the whole team.
- The Happen Team
Excellent customer service
Excellent customer service. I was over the moon with the way my issue was dealt with. I would not hesitate to recommend you and use your services again. Kind regards
7 aprile 2026
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Risposta di Happen
Hi Katherine,
Thank you so much for your kind words — it truly means a lot to us! We’re absolutely delighted to hear that you were happy with the way your issue was handled.
Your recommendation and support are greatly appreciated, and we’d be more than happy to assist you again in the future.
- The Happen Team
I received my package yesterday and was…
I received my package yesterday and was so happy and was packed with care
1 aprile 2026
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Risposta di Happen
Hi Emily,
Thank you so much for your lovely review!
We’re really happy to hear your package arrived safely and that you were pleased with how carefully it was packed—that means a lot to us!
Wishing you all the best on your journey, and if you ever need any support, we’re always here to help.
– The Happen Team
Ive only just started with Happen
Ive only just started with Happen. I was having difficulty uploading the information they required.
I spoke to the telephone operator who was very kind and helpful. She made the process easier.
Im looking forward to starting this new weight loss program
1 aprile 2026
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Risposta di Happen
Hi Stephen,
Thank you so much for your wonderful review!
We’re so pleased to hear that you had a positive experience with our team and that the support you received helped make the process easier - that’s exactly what we’re here for.
We’re excited for you as you begin your journey with us and wish you every success!
– The Happen Team
First class communication
I have had issues with other glp providers in the past especially with communication. My experience with Happen couldn't have been easier. The comfort of speaking to an actual human being rather than endless number choices is fantastic. Any questions I had were listened to and answered there and then. I actually had a choice of communication channels as opposed to just hearing a phone ring out.
They have my confidence.
27 marzo 2026
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Risposta di Happen
Hi Mike,
Thank you so much for your fantastic feedback. We’re really pleased to hear that your experience with us has been easy and reassuring, especially after challenges you’ve faced elsewhere.
Providing real, human support is something we care deeply about, so it’s great to know you felt listened to and supported across our communication channels.
Your confidence means a lot to us, and we’re here whenever you need us.
– Happen Customer Support Team
Great at keeping in touch with you…
Great at keeping in touch with you always checking things are ok and very helpful chats on fone
27 marzo 2026
Non scritta su invito
Risposta di Happen
Hi there,
Thank you so much for your kind feedback! We’re really pleased to hear you’ve found our team supportive and helpful, and that our regular check-ins have made a difference to your experience.
– Happen Customer Support Team
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