Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Leggi di più
L'azienda ha risposto
Happen is a good company and all the members of the Happen Team are very friendly happy helpful and knowledgeable. I've been with them a few years now and i wouldnt go anywhere else.
L'azienda ha risposto
Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Informazioni di contatto
Regno Unito
- help@happen.co.uk
- happen.co.uk
3,9
Molto buono
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Everything is great
Everything is great, Nadine was really helpful and understanding!!
27 agosto 2026
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Risposta di Happen
Hi there,
Thank you so much for your 5-star review!
We’re really pleased to hear that everything has been great and that Nadine was helpful and understanding. We’ll be sure to pass your lovely feedback on to her.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
I spoke to Jasmine today and she was…
I spoke to Jasmine today and she was really helpful. I was going to discontinue with my treatment as I thought I didn't feel any benefit. However Jasmine was very supportive and informative and without her input I would have given up but I have decided to give this another go and continue.
27 agosto 2026
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Risposta di Happen
Hi Carol,
Thank you so much for your 5-star review!
We’re really glad to hear that Jazmin was able to support you at such an important point in your journey. It’s great that her information and reassurance helped you feel confident enough to continue rather than give up.
We’ll make sure your kind words are passed on to Jazmin, and we’ll be here to support you every step of the way as you carry on with your treatment.
Kind regards,
The Happen Team
Great customer service and support.
Great customer service and support.
I received telephone calls to see if everything was OK and going to plan
Only one negative is the delivery company DPD they need a code and you have to be home to accept delivery. Keishae who phoned was really helpful and polite I will definitely use this company again.
27 agosto 2026
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Risposta di Happen
Hi Bernadette,
Thank you so much for your review and for sharing such thoughtful feedback.
We’re really glad to hear that you’ve felt supported with check-in calls and that everything is going to plan, and it’s lovely to know that you found Keishae so helpful and polite – we’ll be sure to pass your comments on to her.
Regarding delivery, we use DPD because they provide secure, tracked deliveries that require a code and someone to be at home, which helps us ensure prescription medication reaches the correct person safely. However, we completely understand this isn’t always convenient. We can, where appropriate, amend delivery to Royal Mail, which can offer more flexibility, though this does come with certain risks compared with a PIN-secured service.
If you’d like to discuss alternative delivery options for future orders, please feel free to get in touch – we’d be happy to help.
Kind regards,
The Happen Team
Keishae rang me trying to help me with…
Keishae rang me trying to help me with my medication but unfortunately at this moment in time i couldn’t afford the wegovy pill
She was really understanding and offered me a discount
I will keep happen in mind for future treatment kind
Regards
27 agosto 2026
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Risposta di Happen
Hi Diane,
Thank you so much for your lovely review.
We’re really pleased to hear that Keishae was understanding and took the time to talk through your options, even though Wegovy isn’t affordable for you right now.
It means a lot that you’d consider Happen for future treatment, and we’d be very happy to support you whenever the time is right.
Kind regards,
The Happen Team
Lovely service
Spoke to Jasmine regarding the service. I advised I was not going to continue at this present time. She was very helpful and understanding. Have had really good service with speedy delivery.
26 agosto 2026
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Risposta di Happen
Hi Penny,
Thank you so much for your lovely 5 star review.
We’re really pleased to hear you’ve had good service and speedy delivery, and that Jazmin was helpful and understanding when you let us know you weren’t continuing at the moment.
If you decide to come back in the future, we’d be very happy to support you again.
Kind regards,
The Happen Team
It was a pleasure to talk with Farhaad…
It was a pleasure to talk with Farhaad today. Had to change my delivery date due to a long awaited holiday. Farhaad was very helpful. Gave me many options for delivery and payment dates. Thank you
26 agosto 2026
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Risposta di Happen
Hi Heather,
Thank you so much for your lovely 5 star review.
We’re really pleased to hear it was a pleasure speaking with Farhaad and that he was able to help you adjust your delivery and payment dates around your holiday, offering options that worked for you.
We hope you have a fantastic break, and if you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Risposta di Happen
Hi Linda,
Thank you so much for your lovely review.
We’re really pleased to hear you found our service quick and helpful. If you ever need anything else, we’re always here to support you.
Kind regards,
The Happen Team
Nadine
Nadine. Was very helpful and she sorted my issues very quickly and very good customer service.
25 agosto 2026
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Risposta di Happen
Hi Devi,
Thank you so much for your lovely review.
We’re really pleased to hear that Nadine was able to sort everything out for you so quickly and that you felt well looked after. We’ll be sure to pass your kind words on to her.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
This is a follow up to my previous…
This is a follow up to my previous review. I'd said I'd post when my refund was through which it is now. Quick response thank you nadine for sorting this
18 agosto 2026
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Risposta di Happen
Hi Mrs Teasdale,
Thank you so much for coming back to leave a follow-up review and letting us know your refund has arrived.
We’re really glad Nadine was able to get this resolved quickly for you, and we truly appreciate you taking the time to update your feedback.
Kind regards,
The Happen Team
I needed to place and early order as I…
I needed to place and early order as I was going on holiday for 3 weeks. Nadine was very helpful, did my check in early for me and arranged early dispatch
24 agosto 2026
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Risposta di Happen
Hi Liz,
Thank you so much for your review.
We’re really pleased to hear that Nadine was able to complete your check-in early and arrange an early dispatch so you were covered for your holiday. We’ll be sure to pass your kind words on to her.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Farhad was very helpful
Farhad was very helpful.
And for his service and kindness supose to be 5*
Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is not posible to choose other dose, or change medication. They keep sending emails if you dont reply, they still taking money from your bank accout and holding till you dont finish the process.
24 agosto 2026
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Risposta di Happen
Hi Aleksnadra,
Thank you for taking the time to leave a review, and for your kind words about Farhad – we’re really glad he was able to assist you and that you found his service and kindness so positive.
We’re sorry to hear you’ve felt frustrated with the payment and ordering process. To clarify how it works:
We send email reminders 7 days before each scheduled payment, outlining what the payment is for and the exact amount.
From 14 days after each order, you can complete your monthly check-in form, where you can tell us how you’d like to continue your treatment – including changing your dose or medication for the next order.
If this form is completed before your next payment date, your treatment plan and pricing are automatically updated in line with your preferences.
If you’re finding anything unclear or difficult to manage, we’d really like to help get this set up in a way that works better for you. Please feel free to contact us on 0333 004 0020 or at help@happen.co.uk so we can go through it together.
Kind regards,
The Happen Team
Had my monthly consultation with…farhaad
Had my monthly consultation with farhaad checked my weight progress & every day general health ..I’ve continued slowly but surely weight loss is continuing at @ comfortable pace
Farhaad was polite & extremely helpful thank you farhaad fir your excellent customer service
24 agosto 2026
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Risposta di Happen
Hi Julie,
Thank you so much for your lovely review!
We’re really pleased to hear that your monthly consultation with Farhaad went well and that your weight loss is continuing at a steady, comfortable pace. It’s great to know he was polite and extremely helpful – we’ll make sure your thanks are passed on to him.
We’re delighted to be part of your journey and are here to support you every step of the way.
Kind regards,
The Happen Team
I spoke to Jazmin this afternoon
I spoke to Jazmin this afternoon , who was very helpful. She changed my payment date to suit me and also arranged for my dosage to be changed. She was very nice.
21 agosto 2026
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Risposta di Happen
Hi there,
Thank you so much for your lovely review.
We’re really pleased to hear that Jazmin was able to help adjust your payment date and arrange your dosage change, and that you found her so nice to speak with. We’ll be sure to pass your kind words on to her.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Customer service
Customer service was very helpful on phone. Spoke to Keifhae and she offered discount for next order. Unfortunately the price did not suit me currently but would be happy to use this service again in the future.
21 agosto 2026
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Risposta di Happen
Hi Becca,
Thank you so much for your 5-star review.
We’re really pleased to hear that you found our customer service helpful and that Keishae was able to support you over the phone. We completely understand that the price doesn’t suit you right now, and we truly appreciate you saying you’d be happy to use our service again in the future – we’d be very happy to support you on your journey whenever you’re ready.
We’ll be sure to pass your kind words on to Keishae.
Kind regards,
The Happen Team
Farhaad was very polite
Farhaad was very polite and explained what was needed to process my order as my photo and prescription were not immediately accepted and verified. All sorted very quickly. Hope the pen arrives as swiftly as his prompt responses.
20 agosto 2026
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Risposta di Happen
Hi Anna,
Thank you so much for your 5-star review.
We’re really pleased to hear that Farhaad was polite, clear in explaining what was needed, and able to help get everything sorted quickly for you. We’ll be sure to pass your lovely feedback on to him.
We hope your pen arrives just as swiftly, and if you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Uneasy feeling over their selling tactics
You go through a questionnaire and they say you've been approved then they take payment. After that they then tell you that you've that you need to submit photos of yourself and ID and last prescription. I get that they might need these but they don't get mentioned until payment is gone. Feels like deception at best. Regardless of outcome of order I won't be dealing with them again.
20 agosto 2026
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Risposta di Happen
Hi Ted,
Thank you for sharing this – and we’re sorry the process left you feeling uneasy.
We have requested some further information so we can locate your account and discuss this with you directly. Please also feel free to reach us on 0333 004 0020 or by email at help@happen.co.uk if you’d like to talk this through.
To clarify how our process works: when you place an order, we first request an authorisation from your bank to check that the funds are available. At this stage, the payment is not fully taken. We then request images for validation and safety purposes, which include:
Your photo ID
A full-body image
A photo of your scales/weight reading
A copy of your prescription
These are required to confirm your identity, verify your prescription, and ensure that the treatment is clinically appropriate and safe in line with regulatory and clinical guidelines.
Payment is only fully captured once your documents and images have been successfully validated and your order has been sent to the clinicians for prescribing.
We’re sorry this wasn’t clearer upfront and that it has affected your trust in the process. Your feedback is genuinely helpful and will be used to improve how we explain this to future patients.
Kind regards,
The Happen Team
Very Helpful CS
Farhaad was very helpful and kind while assisting me on our phone call.
20 agosto 2026
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Risposta di Happen
Hi Elif,
Thank you so much for your 5-star review.
We’re delighted to hear that Farhaad was helpful and kind during your call. We’ll be sure to share your lovely feedback with him.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Nadine was very helpful when I called…
Nadine was very helpful when I called to discuss an error I had my made on my account and helped resolve the issue quickly, I have paused my subscription but will definitely be back when I’m ready. 5 star
20 agosto 2026
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Risposta di Happen
Hi Kelly,
Thank you so much for your 5-star review.
We’re really pleased to hear that Nadine was able to help resolve the issue on your account quickly and that you felt supported throughout. It means a lot to know you’d come back to us when you’re ready.
We wish you all the very best in the meantime, and we’ll be here whenever you decide to return.
Kind regards,
The Happen Team
Put a medication request in friday last…
Put a medication request in friday last week monday asked to resubmit photo of prescription did this immediately. Still waiting for approval and its now Thursday. Disappointing before we even have the order sen out emailed and chased this morning and still nothing
14 agosto 2026
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Risposta di Happen
Hi there,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the delay and frustration you’ve experienced.
We have requested further information from you so we can locate your account and look into this properly, but with the information provided so far we’ve not been able to do this. Please do contact us so we can review your case in detail and see what has happened here.
As a note, we are closed over the weekend, so if your order was placed on a Friday evening it would not be picked up until Monday. Where further information is required (such as a clearer prescription photo), our team will actively contact you to request this and keep you updated on what is needed before your order can be approved and dispatched.
If you’re happy to get in touch, we’d really like the chance to sort this out for you. You can reach us on 0333 004 0020 or email help@happen.co.uk.
Kind regards,
The Happen Team
Happy with my dealings and clear…
Happy with my dealings and clear communications with Happen. Good call customer service from Farhaad.
20 agosto 2026
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Risposta di Happen
Hi Patrick,
Thank you so much for your 5-star review.
We’re really glad to hear you’ve been happy with your dealings with us and found our communication clear. It’s wonderful to know that Farhaad gave you such good customer service – we’ll be sure to share your kind words with him.
If you ever need anything else, we’re always here to help.
Kind regards,
The Happen Team
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