Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Leggi di più
L'azienda ha risposto
Happen is a good company and all the members of the Happen Team are very friendly happy helpful and knowledgeable. I've been with them a few years now and i wouldnt go anywhere else.
L'azienda ha risposto
Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Informazioni di contatto
Regno Unito
- help@happen.co.uk
- happen.co.uk
3,9
Molto buono
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Farhaad was very helpful and polite
Farhaad was very helpful and polite. Very good experience
30 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Renata,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had such a positive interaction and that Farhaad was both helpful and polite throughout. Providing excellent customer service is something we pride ourselves on, and it’s always rewarding to hear when a member of our team makes a real difference.
We’ll be sure to pass along your kind words to Farhaad — they’ll mean a lot to him! If there’s anything more we can do for you, now or in the future, please don’t hesitate to reach out.
Thanks again for your feedback and for choosing us.
Kind regards,
The Happen Team
Amazing customer service
Amazing customer service! Really appreciate the time and effort that Farhaad put in to making sure my order was correct.
Amazing service
29 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Lee,
Thank you for the amazing review! We're so glad to hear that Farhaad was able to help and ensure your order was just right. We’ll make sure he sees your kind words — feedback like this really means a lot to our team.
If you ever need anything else, we’re just a message away.
Kind Regards,
The Happen Team
Risposta di Happen
Dear Mr Roocroft,
Thank you so much for your kind feedback! We're delighted to hear that you received excellent service. If there's anything else we can support you with, please don’t hesitate to reach out. We truly appreciate your trust in us.
Kind Regards,
The Happen Team
Risposta di Happen
Dear Patient,
thank you so much for your kind words! We're really glad to hear that Kimel was able to help you today — we’ll be sure to pass along your feedback. If there's anything else you need, don't hesitate to reach out.
Kind regards,
The Happen Team
Great product and lovely customer…
Great product and lovely customer service. Thank you Preston.
19 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Andrea,
Thank you so much for your lovely feedback! We’re delighted you’re enjoying the product and that Preston provided excellent support. We truly appreciate your kind words.
If you ever need anything else, please don’t hesitate to get in touch—we’re always here to help!
Kind regards,
The Happen Team
Personal diet and exercise plan…
Personal diet and exercise plan provided by Juanita which was realistic and achievable. Thanks
18 settembre 2025
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Risposta di Happen
Dear Angela,
Thank you so much for your kind feedback!
We’re so glad to hear that you found the personal diet and exercise plan realistic and achievable. Our wonderful health coach Juanita puts a lot of care into creating plans that fit real lives — we’ll be sure to pass your message on to her!
If you ever need further support, she’s always here to help.
Kind regards,
The Happen Team
Great from start to finish
Great from start to finish
Thankyou guys for all your help, I feel like a new man again. And given me a helping hand to a healthy future
17 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Mark,
Thank you for your amazing feedback! We're so pleased to hear your experience was smooth from start to finish. It’s incredibly rewarding to know we could help you feel refreshed and ready for a healthier future. Keep up the great momentum — we’re always here to support you!
Kind Regards,
The Happen Team
Risposta di Happen
Dear Amir,
Thank you for the wonderful review! We're so glad to hear you had a great experience with Farhaad. He truly cares about providing top-notch service, and your feedback means a lot to both him and our team. We appreciate your support and hope to welcome you back again soon!
Kind Regards,
The Happen Team
Great service from customer care
Great service from customer care. Krisham helpful and would recommend.
17 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Jane,
Thank you for your kind words! We're so pleased to hear that you received great service from our customer care team. Krishan will be delighted to know his support made a positive impression.
We truly appreciate your recommendation!
Kind regards,
The Happen Team
Get my order on time
Many thanks to Michael for his outstanding support. He went the extra mile to help, and his effort made a real difference. Truly appreciated!”
12 settembre 2025
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Risposta di Happen
Dear DR,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that your order arrived on time and that Mckyle provided such outstanding support. Going the extra mile is what we strive for, and it's wonderful to know his efforts made a real difference.
We'll be sure to share your appreciation with him — it will mean a lot!
Kind regards,
The Happen Team
Great service
Great service changed my order and brought it earlier than usual. They are very polite and helpful.
16 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Mrs Bolton,
Thank you so much for your kind words! We're really glad to hear that you had a great experience and that we could get your order to you earlier than expected. Our team always aims to be as helpful and responsive as possible — it's lovely to know it made a difference.
If you ever need anything else, don’t hesitate to reach out!
Kind Regards,
The Happen Team
Ratings upgraded following phone call
To get a satisfactory response from Happen as to why my latest supply was received two days after injection date is like “pulling
HAVING NOW SPOKEN to Emily at Happen I am amending my rating. We discussed my feelings regarding the delay issues. She is arranging for payments to be rescheduled so that there are no delays in future.
16 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Margaret,
Thank you so much for your updated feedback and for discussing your concerns with Emily. We’re glad to hear that she is working with you to reschedule payments and help prevent any future delays.
Your feedback is incredibly important to us, and we truly appreciate you giving us the opportunity to address and rectify any errors on our end.
We understand how frustrating delays can be, especially when it affects your treatment schedule. Please know that we are actively working to ensure this doesn’t happen again, and we’re committed to providing a smoother and more reliable experience moving forward.
If there’s anything further you need, we’re always here to help.
Kind regards,
The Happen Team
Simple straightforward and professional…
Simple straightforward and professional service. I've found the process very easy and reliable
16 settembre 2025
Non scritta su invito
Risposta di Happen
Hi Julian,
Thank you so much for your kind feedback! We're really pleased to hear that you found the process easy and reliable. Providing a simple and professional service is exactly what we aim for, so it’s great to know we met your expectations.
If there’s anything you ever need in the future, we’re always here to help.
Kind Regards,
The Happen Team
Risposta di Happen
Thank you so much for your review, Malka! We truly appreciate your support and are glad we could assist you. If you ever need anything in the future, we’re here to help!
Kind Regards,
The Happen Team
Great customer service very helpful
Great customer service very helpful
Mckyle was great!!!
12 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Nanty,
Thank you so much for your kind words! We're thrilled to hear you had a great experience — and we'll be sure to pass along your praise to Mckyle. If there's anything else we can help you with, don’t hesitate to reach out! 😊
Kind Regards,
The Happen Team
AVOID AVOID AVOID
Worse company ive ever dealt with
Called me when I answered treated call like ive called them, occurred frequently and called 4 times asking same information do mot allow you yo speak & tine is extremely rude
1 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Sarah, we’re very sorry to read your experience and that you’ve been left feeling this way. That’s not the standard of service we aim to deliver. We’d really like to investigate this further so we can understand what’s gone wrong and put it right. As we’re unable to locate your details from this review alone, please could you email Emily at emily.singh@happen.co.uk so we can look into this for you directly.
Kind regards
The Happen Team
I’m so happy with what I’ve achieved .
I’m so happy with what I’ve achieved .
Unfortunately this is going to be my last order due to your price increase .
11 settembre 2025
Non scritta su invito
Risposta di Happen
Hi there, we’re really pleased to hear how happy you are with your results – that’s fantastic! We’re sorry to hear you’re thinking of stopping due to the price increase. We’d love the chance to look into your file and see if there’s anything we can do to support you further, but we can’t locate your details from this review alone. If you wouldn’t mind emailing Emily directly at emily.singh@happen.co.u, she’ll be more than happy to help.
Kind regards,
The Happen Team
Kaz from Happen customer service
Kaz from customer services does an excellent job if you have any issues they are dealt with quickly always rings back when she tells you excellent service
11 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Gary,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Kaz from our Customer Services team provided you with excellent support and timely assistance. We pride ourselves on delivering reliable service and it’s great to know Kaz is consistently meeting those standards.
If you ever need any further help, please don’t hesitate to reach out. We truly appreciate your kind words and your trust in Happen Pharmacy.
Kind Regards,
The Happen Team
Diviki Pillay was quick to respond and…
Diviki Pillay was quick to respond and very helpful answering my query efficiently.
10 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Patient,
Thank you for your kind feedback! We're delighted to hear that Diviki Pillay was able to assist you promptly and efficiently. At Happen Pharmacy, we’re committed to providing excellent service, and it’s always great to know when our team members make a positive impact.
If there's anything else we can help you with, please don’t hesitate to reach out.
Kind regards,
The Happen Team
Sorted quickly
Had a slight problem but it was resolved very quickly thanks for your help Emily
8 settembre 2025
Non scritta su invito
Risposta di Happen
Dear Christine,
Thank you very much for your kind feedback. We’re delighted to hear that your issue was resolved quickly and to your satisfaction. Providing excellent customer service is very important to us, and we’re glad Emily was able to assist you effectively.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch. We’re always here to help.
Thank you for choosing Happen Pharmacy.
Kind regards,
The Happen Team
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