Hanger Clinic Recensioni 

I have a torn ACL. I ordered a brace in mid August on a Friday afternoon. Called two weeks later to pick up the brace it wasn't made. I understand from the receptionist at Hanger Orthopedic that the doctor and insurance didn't approve the brace. I reached out to both the doctor and insurance and both sent me the emails where they had approved it. I forwarded them to Hanger. My emails were not accepted because I was just forwarded and not the originator of the approval. The third week of September I get a call the brace is the wrong color but it is made. I ask about the insurance and she tells me my insurance was cancelled in 2018? Funny everyone else is getting paid through my insurance. I send my insurance card that was scanned an my original appointment. My insurance is in my husband's name. She couldn't understand that. I purchased a wonderful brace off Amazon for 1/4 the price and works great. The clinican was great.

Ms. Kia is a highly competent, kind, caring and compassionate clinician; she is also very knowledgeable and a great listener.
She assessed my fit for a custom designed Arizona Orthotic Boot, prescribed by my podiatrist to relieve significant foot pain, and instability while facilitating healing of my Posterior Tibia Tendon Dysfunction (PTTD). This was an acquired condition, partly due to aged arthritis and also to constant standing, while teaching high school science, K12 through College Level Swimming Courses and life guarding for over 40 years.

As Ms. Kia’s patient, I received excellent care while having all my questions answered, and my concerns addressed; she even comforted me with techniques for how, when and where it would be feasible to intervene “my” personal footwear during my healing. First, she suggested that on special occasions, while still convalescing, I could wear my own footwear on some weekends after wearing my boot during the week and second, the environmental factors that I should be vigilant of when doing so. She reminded me of being very aware and attentive of my environment and surroundings, especially, when walking on variable surfaces, varying in traction and texture constructs. The knowledge and techniques Ms. Kia gave us, offered great comfort and emotional support; we really appreciated that!

My husband and I appreciate how she helped to develop the best orthotic care for me, and
shared specialized techniques and manageable solutions, designed to help me reach my goal and obtain successful outcomes, which I can say, at this point, I did! Currently, I have minimal to no foot pain and great foot stability.

She and her front desk staff always exhibited best practices at the highest level. We experience kindness and great care, at “The Hanger Clinic,” every time we enter the building.
Thank You Ms. Kia & “The Hanger Clinic”

Sonya Miller, PhD
Retired Professor of Science, Health, Kinesiology and Swimming

Hanger clinic is a joke the secretary is a joke, she wont answer the phone EVER! My daughter has a custom brace from them unfortunately, if something breaks like a strap, velcro they make you go down for an appointment to measure the strap to order it, why cant this place simply stock velcro and strapping its a joke,now I am filing a complaint with medicare duo,now she cant even walk without this custom plastic molded brace.No other brace company will fix this because it did not come from them.This is the worst medical place on earth and yes I am furious because the brace is broke,and also when they did fix this brace 1 time they use cheap self stick velcro with a very low poundage strength 5lbs maybe it doest hold,I was forced to get 20lb at a store and last for a year.FIND ANOTHER BRACE PLACE SO YOU DONT HAVE TO GO THROUGH THIS

Hangar Orthotic clinic is the best! I used them for years and they have always been spot on! The are on time with devices and knowledgeable. They did a good job fitting me. I live them. Annie.

I ordered a custom AFO for my (right foot-ankle-lower leg) in Feb. 2024. I didn't rcv. it until Mar. 2025. The Orthopedic Surgeon stressed that I required the AFO within 2 weeks of the order date to assist in keeping a splintered bone aligned in order to heal properly. Hanger charged my ins. Co. roughly $1,300.00, collecting their fees immediately, but didn't deliver my AFO for approx. 14 months, far too late for my medical needs, causing my leg to heal incorrectly! ~ later the next year, in spring of 2025 Hanger Clinic molded an AFO for my (left foot-ankle-lower leg) which finally showed up to (be fit) in late fall (Nov.?) of 2025. When I went to the fitting, my heel was between ½" & ¾" from "snugging down into the AFO". The technicians ("so-called remedy for the off-balanced base of the AFO"), was to put a stack of rubber padding under my heel, affixed to the inside of the heel of the AFO (with 2-sided adhesive), so it would "fit" my foot. The problem was; that when I tried to stand up, it was if I were wearing a shoe with a ½"-¾" heel on my left foot, & a fabric scuff on my right foot (with no heel whatsoever)! *My balance was so far off, I tilted over. Hanger Clinic insisted that I try to wear the Left AFO for a few weeks & see if it would work. (It didn't, so I brought it to their attention & finally got an appt. for a recasting & returned the left AFO to Hanger, (just prior to or during, or around the holidays 2025, or sometime soon after in 2026).! ~
■I'd have to check my date books for exact timelines, because they've given me so many "run-arounds".!■ ~ Hanger Clinic again billed & collected another (approx.) $1,300.00 from my insurance co., without again giving me a useable AFO.! I kept calling Hanger Clinic, but my calls either went to a voice mail system or the receptionist gave me the "brush-off" & I never got any call-backs from the technician or anyone else! Finally Hanger Clinic agreed to recast my left AFO in early spring (Feb. or Mar.) of 2026. In late July, after at least 10-12 attempts to speak to anyone about the whereabouts of my left AFO, I was told it was at the clinic waiting for me.
■(Various excuses given to me for the 5 month delay: ●The lab misplaced my recast, ● my insurance refused to pay them a 2nd time, ●the AFO had already been delivered to me, ●they had no paperwork or orders under my name, ●I'd accepted the existing AFO & therefore weren't responsible, ● they'd misplaced it somewhere, ● (& a few more).!
Finally I got an appt. in mid July of 2026, but when the technician attempted to fit the AFO to my left limb, I immediately told him: "THIS IS THE EXACT SAME ILL-FITTING AFO THAT WAS SUPPOSED TO BE RECAST.! IT'S ALREADY BEEN TRIMMED FOR MY TOES & THERE'S STILL THE STICKY RESIDUE INSIDE THE HEEL FROM WHERE YOU REMOVED THE 2-SIDED TAPE TO HOLD THE (ELEVATING) PADS INSIDE IT.! THIS IS NOT A NEW AFO.! IT DOES NOT FIT ME.! YOU NEED TO REMAKE THIS.! YOUR CLINIC HAS BEEN PAID ALREADY FOR OVER A YEAR, & I STILL DON'T HAVE MY BRACE.!
■The techilnician kept insisting that this was the 2nd brace they'd made for me... That I was just impossible to please... That if I wanted them to make another brace "I'D HAVE TO PAY FOR IT MYSELF".!
Hanger Clinic refused to return other calls from me for weeks & when they did finally speak to me they had this to say: *(When I told them if they weren't going to make my left AFO, then they'll need to return the money to my ins. co., so I can go elsewhere to have the brace made.) ●They replied with: "Just try & get a refund from us!".! Then they hung up the phone on me!
I called my insurance Co. Representative, but after 2 weeks of their trying to reach anyone at Hanger Clinic, it's become apparent that my health insurance Co. is also getting the brush-off from Hanger Clinic.!
■ Here's a side-note of relavence: ●During the initial casting of the Left AFO, I told the technician specifically that my foot-ankle & leg were bent incorrectly during the actual casting of the AFO, but he "INSISTED" that the adjustment could be made once the final AFO had been made.(It turns out that it wasn't possible to make that adjustment in any way shape or form!

Hanger Clinic Is a joke.!

Very incompetent and rude in ocoee got an email for upcoming visit to pu shoe on Sept 4th and they said I canceled thats a lie cause ive been waiting 2 months for these shoes

To be honest, seeing employees, whose LinkedIn says her mission is to inspire others to be their best and encourage people to love their life and themselves misrepresent themselves in leaving negative reviews for other local, small businesses, and without good cause. Rachel is not a good person in public. She leaves negativity everywhere she goes including at Hanger Clinic. You want her as a face for your business? I don't want her in mine. (RT-O)

London, KY...Nasty woman runs the office!
I think they ordered a brace off Amazon and scammed the insurance! Two weeks and it is falling apart. Will not honor the warranty. This woman was horrid. Calling the corp and insurance on them. Save yourself...go somewhere else!

Absolutely horrible experience. I have been waiting 3 months to receive my splint and there has been nothing but delays and excuses. Staff is unprofessional and discourteous. I would advise those needing the services of a prosthetist/orthotist to take their business elsewhere.

i WENT TO HAVE THE STRAPS OF MY THREE Afo BRACES REPLACED AND i TRUSTED THE STAFF WHO DID THE WORK AND DIDN'T INSPECT THE WORK. WHEN i GOT HOME i TRIED THE THREE BRACES AND THE ANKLE STRAPS WERE RIDICULOUSLY SHORT. nOW, WHEN i TRIED TO MAKE AN APPOINTMENT TO HAVE THE STRAPS FIXED, i AM TOLD THAT THE GUY IS ON VACATION AND ALL THE OTHER STAFF ARE BOOKED SOLID SO THE FASTEST APPOINTMENT I CAN GET IS ONE MONTH LATER.WHAT A RIP OFF.

Hanger Clinic could not provide a prosthetic that fit without experienceing serious pain. I believe the organization standard for care is "Just good enough".

I lost my leg due to diabetes in February. I have been on short term disability at my job for 6 months. Originally I was going to get my leg on June 19th. They measured it then on June 19th I would receive it. Well I don’t really remember why I didn’t receive it. I only know that they said they were very. I’m ok I understand. So they said July 24th. I would definitely take my leg home. I had an appointment that day at 11am. The day arrived I get a 7:17am from Kim saying we have to reschedule. I wasn’t happy about. At 7:35am I get an automated text saying my appointment was rescheduled to July 24th at 1pm. I was ok that is good. I have my wife drive me down there. Because I have no leg to drive. We get to the counter and lady Kim to me she is having a bad day and wants to leave. I didn’t think much of it. But I gave her my information and she said I don’t have you down for here today. I showed her the text. But she said those are autogenerated. She said my doctor dropped the ball and didn’t get the paperwork back to them. The next time I could get my leg was august 24th at 1pm. I wasn’t happy furious. I’m running out of time. I’m on short term disability. I’m only getting 60% of my paycheck as it is. I can’t wait another month. They made it seem like it was my fault for showing up. If my doctor dropped the ball. That’s not my problem. It’s there’s I shouldn’t have been notified the very day of the appointment.

can be more caring about patient Brittyhad bad experience with way she handles thing you should ask patient not somone with patient should know more than person came with but was there get brown skeve charge with new leg also if check my chart well should show me hope young boy is trainng because either transfer serville tenn then said how feel well go home without it ask should be leg was sore very if she be my tech because had go back old leg had wright sleeves for here customer service needs go back school on if I have to dell with smart a about first time meet here and hope last was charge for them when got l knew leg thanx for front office got straight about write liners didn't have inventory when got leg have raw leg tell going go home without I well find new tech because wont be treated like that again hope young boy customer service think come down ratting somone get feelings hurt other people get hurt over review leave there with raw leg

The front desk lady is extremely rude individual
She is very fake individual. But the women doctor the tall one she is the best person in the planet. I wish we had more people like her in this world 🌎

I was referred to Hanger St Peter's, MO for a knee brace, built up shoes and options on a KAFO. I told Kevin I wanted to walk on mymshoes for awhile and determine if they will resolve me mobility problem. If not I would order the KAFO. Kevin told the VA I didn't want the KAFO, according to the VA. Now the VA wants me to start all over again after 9 months work with them. If you familiar with the va you know working with them very difficult. That's the position Hanger has left for me. I will continue to struggle with my mobility at 77 years old. A onee that hyperextends, an unstable ankle a a foot that rolls to the outside. I do not recommend Hanger in St Peter's, MO. I am devastated and my leg continues to hurt. Jim

they did give me rite supply for new leg 🦵 to were but want me to get prescription to get prostict supplies since didn't receive when got my new leg think big mistake so I have creat issue so insurance doesn't ask questions about getting charge again don't think had inventory think about other resources

🤫

This is about the Torrance Office and is the most difficult group to deal with. Just to get an appointment was a total pain in the as*. Wanted me to see a doctor they use for prescriptions. I told them I had a very recent prescription. They tried to say I had to use their doctor, which is patently illegal. Finally they agreed to accept my recent prescription, but refused to give me an appointment until it was transferred. Also the prosthetic they gave me several years ago was big and clunky. I had to get a whole new one. They simply cannot get their act together.

Easy check in, front desk staff pleasant and helpful. Staff fitted juvenile for braces with care and kindness .
Great Clinic at
14021 N 51st Ave, St 125
Glendale, AZ

Thank you Sara, Danette, & Jeanne

I don't know how it is as a company in general, but I would avoid the Durham, NC office on Cruthchfield St. at all cost. Poor management and even worse poor customer service. I had an experience I would wish on none one and threatened by an employee.

I cannot say enough good things about the Hanger Clinic! Our experience was nothing short of amazing and miraculous! The staff excels in knowledge, professionalism, and compassion. Bethany kept constant communication with us regarding the status of our device. They are totally flexible in accommodating our needs. Annie is remarkable; she is extremely knowledgeable and capable; she thoroughly explained what kind of brace we needed and how it is made. It was incredible to hear details of what sounded so impossible. Yet she made it happen. And a custom made brace was created based on her prep work, and it is a real life changer for us. We actually watched the miracle from its conception to its completion. Thank you, Hanger Clinic, for the positive impact you have had on our lives! It has been an absolute pleasure dealing with you.