The is the second car I have bought from Hammond cars and both times been a very pleasant and easy experience. Chris from the Norwich branch was very helpful in finding me the car I wanted, he sen... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Fantastic experience from start to finish with Harry S. Cannot recommend him enough. Friendly, approachable and explained everything thoroughly, giving me the opportunity to ask any questions. Gave me... Leggi di più
Great experience . Made it seem a friendly and easy time which can sometimes be a stressful event. Offered a warranty but no high pressure which made me purchase one on my terms and my own deci... Leggi di più
Awful - we went to look at a car. The salesman looked unkempt - they then couldn’t find the key. Having eventually found it they pointed us over and said “it’s likely over in those two rows, let me kn... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Scritti dall'azienda
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Informazioni di contatto
Helen House, Chequers Road, NR15 2WZ, Norwich, Regno Unito
- 01493 742920
- hammondcarsuk.com
4,4
Eccellente
5K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 55% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very friendly staff
Very friendly staff, always helpful on the phone, and good customer care.
14 aprile 2026
Risposta di Hammond Cars
Thank you so much for your lovely feedback! We’re delighted to hear that you’ve found our team friendly, helpful on the phone, and that you’ve had a positive experience with our customer care. We really appreciate you taking the time to share this 😊
Risposta di Hammond Cars
Thanks for your kind words! We’re really pleased to hear you had a positive experience with our customer service. If there’s ever anything more we can help with, don’t hesitate to get in touch 😊
Risposta di Hammond Cars
Thank you for your kind review! We're really pleased to hear you found our vehicle selection extensive and our team helpful. We always aim to make the experience as smooth and enjoyable as possible, so it’s great to know we’re on the right track. We look forward to welcoming you again in the future!
Lucy was brilliant
Lucy was brilliant
Also very upbeat and happy
Test driven the car
All good
She was clear and transparent
14 aprile 2026
Non scritta su invito
Risposta di Hammond Cars
Thank you for your lovely feedback! We're so pleased to hear that Lucy made such a positive impression — we’ll be sure to pass this on to her. It’s great to know you found her upbeat, clear, and transparent throughout your experience, and that your test drive went smoothly. We hope you enjoy your new car and look forward to seeing you again in the future!
Second purchase, second time satisfied!
This was the second time we used Hammond Cars to buy a car and it was yet again another flawless experience from start to finish. Kurtis was an exceptional salesperson, zero pressure or pushiness, let us test drive the car we were looking on our first visit and ensured everything was ready when we arrived to finalise the purchase of the car. A great company to buy a car from!
13 aprile 2026
Risposta di Hammond Cars
Thank you so much for your continued trust in Hammond Cars — it really means a lot to us that you chose to return! We're delighted to hear that your second experience was just as seamless as the first.
Kurtis will be especially pleased to read your kind words. Providing a relaxed, no-pressure environment while ensuring everything runs smoothly is exactly what we aim for, so it’s great to know this came across during your visit.
We hope you’re enjoying your new car, and we look forward to welcoming you back again in the future!
I have had a great experience
I have had a great experience against this is the second time I have used Hammond cars in Norwich, today I had George! Which he was really helpful, very friendly didn’t push sells and made the experience of buying a car super easy!
I would definitely recommend Hammonds Norwich to anyone looking for a car great range and good quality cars! Thank you again
13 aprile 2026
Non scritta su invito
Risposta di Hammond Cars
Thank you for your lovely review and for choosing Hammond Cars Norwich again — we really appreciate your continued support!
We're so pleased to hear that George made your experience such a positive one. Providing a friendly, no-pressure service and making the process as easy as possible is exactly what we aim for, so it’s great to know this came across.
Thank you as well for your recommendation — it means a lot to us. We hope you enjoy your new car and look forward to seeing you again in the future!
Faulty car
I purchased a car in November and since have replaced 3 shock absorbers, a suspension arm, 3 tires, back windscreen wiper and a cv joint. The left hand cv joint is now going and I have had a on going fault with the stop start which I was told was fixed.
I have emailed a complaint and I have now sent a letter and had no correspondence in return, I have also left a voicemail as no branch is available on the phone.
I feel I was sold a faulty car and now you are reluctant to resolve the issue.
It is something I will be taking to small claims court if not dealt with soon.
13 aprile 2026
Non scritta su invito
Risposta di Hammond Cars
Thank you for bringing this to our attention. We’re really sorry to hear about your experience and the issues you’ve encountered with your vehicle — this is certainly not the level of service we aim to provide.
We take concerns like this very seriously, and we’re also sorry to hear that you haven’t yet received a response to your previous attempts to contact us. This is not acceptable, and we understand your frustration.
Please could you provide your contact details and vehicle registration (if you haven’t already) so we can urgently investigate this matter and work towards a resolution for you.
I would certainly use again
The initial contact by telephone was a little shaky but the service once in Norwich the following day was without fault. Car seems okay during the 40 miles drive to Suffolk although one of the two keys supplied doesn't work (batter checked) so either faulty or possibly for the wrong vehicle.
9 aprile 2026
Risposta di Hammond Cars
Thanks for taking the time to leave your feedback.
We’re sorry to hear the initial telephone contact felt a little shaky, but we’re pleased the experience at our Norwich site the following day was faultless and that the vehicle seems to be performing well on your journey to Suffolk.
Risposta di Hammond Cars
Thank you for your kind review!
We’re really pleased to hear that you found our team helpful and friendly, and that you were happy with the range of cars available. Providing great service and a strong selection is exactly what we aim for, so it’s wonderful to know we’re getting it right.
We hope to see you again soon!
Aaron (I think!)
Patient salesman who gave me time to consider options, reasonable prices, although don’t expect to haggle! Only negatives were the car could not be delivered to another branch and the price went up by £100 from when I saw online to when I purchased!
8 aprile 2026
Risposta di Hammond Cars
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found our salesperson patient and that you felt supported in taking the time to consider your options. It’s also great to know you found our pricing reasonable overall.
We appreciate your comments regarding delivery between branches and the change in price. We understand how important convenience and pricing transparency are, and we’ll make sure your feedback is shared with the team as we continue to improve our service.
Thank you again for your review, and we hope to assist you again in the future.
Terrible collection service after sale via Carwow
I sold my focus via Carwow and on auction day I was informed that my car had been 'sold' to Hammond cars £500 above the reserve price.
Hammond then contacted me to say they wanted to arrange an AA inspection which took a week to organise. The inspector turned up over 4 hours late! The Carwow collection service was arranged via driive me four days later. The driver had to get a train then a bus so turned up late. He then couldn't log into the driive me app but insisted he had to do this to upload more photos and documents. Carwow, Hammond and driive me were no help and completely inflexible regarding alternative options to the app but finally pictures were accepted via WhatsApp. The driver was here for almost 3 hours then I got a call from Hammond trying to knock £150 off the agreed price because the rear pads were worn! I told the dealer that I had declared this and it was noted on the MOT. He said he hadn't looked at this! I finally received the agreed amount.
Up to the point of the auction, I would give Carwow 5 stars. For all the problems and delay after that until collection and payment I would give Hammond 1 star.
7 aprile 2026
Non scritta su invito
Risposta di Hammond Cars
Thank you for taking the time to share your detailed feedback.
We’re really sorry to hear about the delays and frustrations you experienced during the collection process. This is certainly not the level of service we aim to provide, and we understand how inconvenient this must have been for you.
We also apologise for the issues around communication, timing, and the attempted price adjustment. We appreciate you highlighting that the condition of the vehicle had already been declared, and we’re glad to hear that the agreed amount was ultimately honoured.
Your comments have been shared with the relevant teams so we can review what went wrong and improve the experience for future customers, particularly around inspections, collections, and communication.
Thank you again for your patience throughout the process and for bringing this to our attention.
Price gouging
I test drove a car from the Norwich branch which had been price gouged to the tune of £400. This was due to the current fuel crisis quote unquote according to the salesman and the manager and although I was a cash sale there was no negotiating the price ( 3 defects on the mot) hence it is still for sale!
8 aprile 2026
Non scritta su invito
Risposta di Hammond Cars
Thank you for your feedback.
We’re sorry to hear that you were unhappy with your experience at our Norwich branch. We aim to price all of our vehicles in line with current market conditions, and these prices can change from time to time.
We understand your concerns regarding the vehicle and pricing, and we’re sorry if this wasn’t clearly communicated during your visit. We always strive to provide a transparent and consistent experience for all customers.
Your comments have been noted and shared with the team as we continue to improve our service.
Thank you again for taking the time to leave a review.
Jamie was amazing
Jamie was amazing, so helpful both face to face and over the phone. Went above and beyond to help
8 aprile 2026
Risposta di Hammond Cars
Thank you so much for your wonderful feedback!
We’re delighted to hear that Jamie provided such helpful support both in person and over the phone. Going above and beyond for our customers is exactly what we strive for, so it’s fantastic to know Jamie made such a positive impression.
We’ll be sure to pass on your kind words – they’ll mean a lot. Thanks again for your review, and we hope to see you again in the future!
I bought by a car from the Norwich…
I bought by a car from the Norwich branch and within 24 hours it had broke down and had 3 separate problems which involved the car shaking, not starting and struggling to move in all gears. When calling o they weren’t very helpful when I told them I am broken down and they said they could arrange something to get the car in a few days. Not happy with how the situation was dealt with, made it even more stressful. Kurtis was great though!
23 marzo 2026
Risposta di Hammond Cars
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the issues you experienced so soon after collecting your car — we completely understand how stressful and frustrating that must have been, especially when you were left broken down.
This is certainly not the level of service we aim to provide, and we’re sorry that you felt unsupported when you contacted us. Your experience has been noted, and we will be reviewing this internally to ensure we handle situations like this with greater urgency and care in the future.
We’re pleased to hear that Kurtis made a positive impression, and we’ll be sure to pass your kind comments on to him.
Refusal to repair serious faults whilst under warranty.
We reported an abnormal noise from the clutch / gearbox area of the car 4 days after purchasing it at the start of September. The car also suffered a significant number of other serious issues shortly after purchase, one of these being a complete brake failure resulting in the car overrunning a junction and only through luck nobody was seriously injured.
We took the car to our local garage (the garage Hammonds also use) and they said the issue was most likely due to a faulty clutch / DMF. This garage recently replaced the clutch / DMF on this vehicle with parts supplied by Hammonds. The garage believed the fault was due to faulty components that had been supplied and as Hammonds had provided them, then Hammonds would have to pay for the repairs.
Hammonds wanted another opinion, so we had to drive the car to a Ford garage an hour away in Norfolk because they didn't have a good relationship with the Ipswich Branch for investigative work / repairs. They changed the timing belt and tensioners, but this did not cure the abnormal noises. We paid for the aux belt to be replaced at the same time.
We sent videos of the noises to Hammonds and they agreed for further diagnosis back with Ford. I was not happy for 2 of us to do another two x 2 hour round trips and lose the car for another week. Hammonds agreed to send it back to the local garage and they used a stethoscope and again stated there was an abnormal noise from the clutch area and would require a strip down to confirm the root cause. They also supplied videos of the noises. Potentially 8 hours labour for the strip down.
The warranty team offered to send it to Ford in Ipswich but later retracted this offer, potentially once they realised the labour hours and costs involved at a main dealer.
They have also tried to suggest the noises may be a “normal vehicle characteristic”. As a time served mechanic of 35 years I can confirm they are definitely abnormal.
Other issues with the car were:
1. Failure of both wheel bearings. 1st one failed within the first week.
2. Complete brake failure.
3. Intermittent loss of all instruments and lighting while the vehicle is cruising on the motorway.
4. Failure of the cruise control - it tries to speed the car up when you press the brake.
5. Repeated faults with parking assist and collision assist.
6. Brake pedal switch failure.
We were initially advised we could drive the car with the noise while they worked on getting it sorted in the background. As the noise deteriorated we then stopped driving the car for nearly 3 months in the hope they would repair it.
Due to the significant nature of the faults, number of faults and cost to investigate / repair – we believe the car they sold is not fit for purpose and we requested either:
a. Refund minus approx £500 for the miles we put on it prior to them saying it was fine to drive.
b. Swap it for another vehicle of similar value.
c. Repair all faults with the car.
They offered a refund minus £2,300 for the miles (£0.45 per mile) we put on it which we found unacceptable and declined. They insisted it was fine to drive, not us. I drive approx. 500 miles per week and I didn’t request compensation for the 12 weeks I couldn’t drive it at their £0.45 per mile rate.
We also tried to resolve this matter via their complaints department but have not had a response, just relayed messages from the warranty person via his area manager. Sometimes up to 3 weeks between responses.
We raised a complaint with the Motor Ombudsman but they were unable assist because Hammonds are not members with them. We suggested they become members so we could resolve this or direct us to their suggested Alternative Dispute Resolution process - no response to this either.
We have been advised that our only option is to pursue this legally via the small claims process.
My advice is to avoid this company as they are not to be trusted.
9 marzo 2026
Non scritta su invito
Risposta di Hammond Cars
Thank you for sharing your feedback. We sincerely regret the difficulties you’ve experienced with your vehicle and understand the frustration caused by the issues you’ve described.
We would like to clarify that three weeks ago, we reached out via email to invite you to our site to demonstrate the issues firsthand. Unfortunately, it appears this email went to your Junk folder, which led to a misunderstanding. Once this was identified, our team spoke with you directly and confirmed that you would be coming in to inspect the vehicle.
Our aim is to work collaboratively to resolve the problems and ensure your vehicle is safe and reliable. We are committed to assessing the issues thoroughly when you visit, and we encourage you to bring any further evidence or concerns so we can address them promptly.
We value your business and hope that this next step will help move toward a satisfactory resolution.
An excellent experience from start to…
An excellent experience from start to finish! The sales guys couldn't have been more friendly or helpful and there was absolutely no pressure into buying a car. Will definitely use again in the future. 5 stars 🙂
3 aprile 2026
Risposta di Hammond Cars
Thank you so much for your fantastic review!
We’re delighted to hear you had an excellent experience from start to finish. It’s great to know our team made you feel welcome and supported, without any pressure — that’s exactly how we want every customer to feel.
We really appreciate your kind words and your 5-star rating. We look forward to welcoming you back in the future — enjoy your new car! 🙂
Quick reliable service
Quick reliable service
Shame I couldn’t get more fuel for the car I bought when I had a full tank with the one I had , still a reliable service all round.
3 aprile 2026
Risposta di Hammond Cars
Thank you for your review!
We’re really pleased to hear you found our service quick and reliable — that’s exactly what we aim to provide.
We also appreciate your feedback regarding the fuel. We understand your point, and it’s something we’ll certainly take on board as we’re always looking for ways to improve our customer experience.
Thanks again for your feedback, and we hope you enjoy your new car!
Risposta di Hammond Cars
Thank you for your great review!
We’re delighted to hear you found our service polite and efficient, and that you’re happy with your car. Your feedback means a lot to us.
Wishing you many happy miles in your new vehicle, and we hope to see you again in the future!
Benji was very helpful made us feel…
Benji was very helpful made us feel very welcome did not push us at all told us to take our time and make sure that it was the the right car for us, would fully recommend them.
3 aprile 2026
Risposta di Hammond Cars
Thank you for your kind review!
We’re delighted to hear that Benji made you feel so welcome and supported throughout your visit. It’s really important to us that our customers feel comfortable and never pressured, so it’s great to know he gave you the time and space to make the right decision.
We truly appreciate your recommendation and hope you enjoy your new car. If there’s anything else we can help with in the future, please don’t hesitate to get in touch!
Hammond Cars buying experience
Hammond Cars has a very large stock of used vehicles. I am sure that most car seekers will find a model to suit them. The staff are very friendly and willing to discuss customer needs. Cars are AA tested and given a full assessment of condition. Prices are reasonable and warranties are available. I was happy with my car buying experience. Just one complaint: the ceiling in the customer area is very reflective and the noise level gets very high - sometimes I could not make out what the salesman was saying to me. I think some sound deadening panels would be a good idea.
30 marzo 2026
Risposta di Hammond Cars
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear that you were happy with your car buying experience and that our range of vehicles, pricing, and team made a positive impression. It’s great to know our staff were able to support you in finding the right car and that our preparation standards gave you confidence.
We also really appreciate your feedback regarding the noise levels in the customer area. That’s a very helpful observation, and we understand how this could make conversations more difficult at times. Your suggestion about sound deadening panels is noted, and we’ll certainly look into ways we can improve the environment for a more comfortable experience.
Thank you again for your feedback and for choosing Hammond Cars — we hope you enjoy your new vehicle!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.