Fantastic experience from start to finish with Harry S. Cannot recommend him enough. Friendly, approachable and explained everything thoroughly, giving me the opportunity to ask any questions. Gave me... Leggi di più
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Great experience . Made it seem a friendly and easy time which can sometimes be a stressful event. Offered a warranty but no high pressure which made me purchase one on my terms and my own deci... Leggi di più
Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswic... Leggi di più
Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'co... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Scritti dall'azienda
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Informazioni di contatto
Helen House, Chequers Road, NR15 2WZ, Norwich, Regno Unito
- 01493 742920
- hammondcarsuk.com
4,4
Eccellente
5K recensioni
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Excellent Cars - Highly Recommended.
Never heard of the company before, seen a car on line, and went to the address.
On arrival, was greeted by a young man, very polite and helpful, guided us to Reception.
Service was excellent, considering how busy it was in there, only criticism, it was very busy and noisy, and there wasn’t any privacy as we could hear other customers financial dealings.
9 maggio 2026
Risposta di Hammond Cars
Thank you for taking the time to leave your feedback. We’re delighted to hear you received a warm welcome from the team and that you found the service polite, helpful and professional, especially during a busy time in the showroom.
We also appreciate your comments regarding the noise levels and lack of privacy while discussing financial matters. This is valuable feedback, and we understand the importance of making all customers feel comfortable and respected during their visit.
Thank you again for choosing Hammond Cars, and we hope you enjoy your new car.
Very helpful and friendly sales staff, jayden
Very helpful staff, great service, spoke to jayden about the car on the Thursday, very polite, asked for him on the Saturday . Very friendly, made me feel relaxed, very good test drive ,was able to feel comfortable with the car, very nice car, will recommend to friends. Thanks
9 maggio 2026
Risposta di Hammond Cars
Thank you for your lovely review. We’re so pleased to hear you received great service from the team and that Jayden made such a positive impression from your first conversation through to your visit.
It’s fantastic to know you felt relaxed and comfortable during the test drive and found the right car for you. We really appreciate your recommendation and will be sure to pass your kind comments on to Jayden.
Thank you again for choosing Hammond Cars and enjoy your new car!
Ethan was great
Ethan was great. Very helpful professional and friendly. Nice experience no pressure. Lovely car. Recommend Hammond cars to anyone who wants a new car. Thank-you Ethan
6 maggio 2026
Risposta di Hammond Cars
Thank you for your fantastic review. We’re delighted to hear Ethan provided such a helpful, professional and friendly experience for you. It’s great to know you felt comfortable and never under any pressure throughout the process.
We hope you’re enjoying your lovely new car, and we really appreciate your recommendation. We’ll be sure to pass your kind comments on to Ethan. Thank you again for choosing Hammond Cars!
If you can get your car elsewhere,then…
If you can get your car elsewhere,then do that.
2 aprile 2026
Risposta di Hammond Cars
We’re sorry to hear you feel disappointed following your experience with us. Customer satisfaction is very important to us, and it’s disappointing to read that we did not meet your expectations on this occasion.
We appreciate all feedback, both positive and negative, as it helps us review and improve the service we provide. If you would be willing to discuss your concerns further, we’d welcome the opportunity to learn more about your experience.
Great as always
Just bought a car from the Ipswich branch. This is the third time my wife and I have purchased from Hammond Cars (as we live in Norwich this was our first visit to the the Ipswich Branch). We were fortunate enough to find Stan. What an absolute legend he is. He was helpful, understanding, knowledgeable and clear with information. At times he found himself having to multitask as the office was busy. He was professional, polite and didn't miss a beat - an absolute delight to deal with and a massive asset to the company! Well worth the drive to Ipswich just to find Stan and the biggest site Hammond Cars have. With so much choice, this will definitely be our new site and sales person of choice. Couldn't be happier and highly recommended. Thank you, Hammond Cars!!!
9 maggio 2026
Risposta di Hammond Cars
Thank you so much for your continued loyalty and for taking the time to leave such an amazing review. We’re delighted to hear this is now your third purchase with Hammond Cars and that your first visit to our Ipswich branch was such a positive experience.
Stan will be absolutely thrilled to read your kind words. Providing helpful, professional and knowledgeable service is exactly what we strive for, and it’s fantastic to hear he made such a lasting impression even during a busy day. We’ll be sure to pass your comments on to him and the wider Ipswich team.
We truly appreciate your recommendation and look forward to welcoming you both back again in the future. Enjoy your new car!
Risposta di Hammond Cars
Thank you for your feedback. We’re pleased to hear you found the team very friendly and helpful. We appreciate you taking the time to share your experience and hope to assist you again in the future.
Price Gouging. No interest in Customer Satisfaction
My student daughter viewed a car last Saturday, price was £10,900, that night she made an offer and it was stated that they do not accept offers. On Sunday the price went up to £11,000. On Bank Holiday Monday she rang to pay the deposit, the phones had not been switched over and got through to a member of staff who said he was 30 miles from the office and could not take a deposit. No where on the website could we see that they were closing early, On Tuesday the price went up to £11,100, she put down a deposit.
Today we meet Stan who was really good and tried his best. The car was good and the staff were very helpful. But the manager refused to give the £11,000 price as he stated the office was shut. My daughter is on minimum wage and was using the funds left by her grandmother.
In summary great car, great service, nice welcome but all marred by the price gauging that has taken place.
The dynamic pricing only means your margin in greater. You have purchased the car already, so this increase just means your profit is £200 greater.
Your sales manager protects his Commision over the satisfaction of your customer. He did not even speak with me.
You say customer satisfaction is important, but you obviously don’t care as you are not prepared to do anything about this. I will contact your CEO directly and discuss this matter further. Please provide his email address
9 maggio 2026
Non scritta su invito
Risposta di Hammond Cars
Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that Stan and the wider team provided a welcoming and helpful experience during your visit, and that your daughter was happy with the car itself.
We’re sorry, however, that the pricing changes and communication around the Bank Holiday opening hours left you feeling disappointed. Vehicle prices can change in line with our dynamic pricing process, which reflects market conditions and vehicle demand, but we do understand your frustration given the timing and circumstances you have described.
We also appreciate your comments regarding the communication from management and are sorry you felt your concerns were not addressed directly on the day. Customer experience is extremely important to us, and feedback like this helps us review how we communicate during the sales process.
Sold my car to Hammonds via Motorway
Sold my car to Hammonds via Motorway. They wanted an AA inspection which was fine but I never got to see the report. I was told that there were some deep cuts in the tyres which would not pass an MOT therefore Hammonds reduced their offer by £300 for two new tyres, which I accepted.
The car had a short MOT when I sold it and Hammonds didn't test it before selling on. The Gov mot checker showed it passed a few weeks later but had advisory for cuts in tyres. So Hammonds were wrong in that the tyres would pass an MOT and were not concerned enough to fit new tyres before selling on.
6 marzo 2026
Non scritta su invito
Risposta di Hammond Cars
Thank you for taking the time to share your feedback. We’re pleased the sale process itself went smoothly, however we’re sorry to hear you were left disappointed regarding the tyre assessment and communication around the AA inspection.
The reduction was based on the information provided to us at the time following the inspection. We appreciate your comments regarding the later MOT outcome and understand why this has caused frustration. We also take on board your point about not being provided with a copy of the report and will review how we communicate inspection findings more clearly in future.
Thank you again for your feedback, as it helps us improve our processes going forward.
Great Service
I have to say that the guy known as 'Stan' (aka Paul Stanley) was really very good, nice, helpful and so patient. Really great service from him. Staff in general very friendly. Thank you Stan
5 maggio 2026
Risposta di Hammond Cars
Thank you for your kind review! We’re so pleased to hear that Stan (Paul Stanley!) provided such a great experience for you. His patience, helpfulness and friendly approach are exactly what we aim for, and we’ll be sure to pass your lovely comments on to him.
It’s also great to hear that the rest of the team made you feel welcome too. Thank you again for choosing Hammond Cars and for taking the time to share your feedback!
Purchase of MG3
The salesperson, Ethan, was extremely polite and helpful and kept in contact with me throughout the purchase of the vehicle. He was also helpful in the purchasing operation. My experience was a very pleasant one. I was extremely pleased with my car which was clean both inside and out. I would recommend Hammond Cars.
2 maggio 2026
Risposta di Hammond Cars
Thank you for taking the time to leave such a lovely review.
We’re really pleased to hear that Ethan looked after you so well and kept you informed throughout the process. It’s great to know the whole experience felt smooth and pleasant for you, and that you were happy with the condition of your car on collection.
We really appreciate your recommendation and hope you enjoy your new vehicle. If you need anything in the future, we’re always here to help.
Helpful member of staff but…
Helpful member of staff but negotiations were not even considered.
1 maggio 2026
Risposta di Hammond Cars
Thank you for your feedback.
We’re pleased to hear you found our team helpful. We’d like to clarify that all of our vehicles are priced in line with the market, and as a business we operate a fixed pricing policy, so we don’t enter into negotiations.
We understand this may not suit everyone, but it ensures a fair and transparent approach for all of our customers.
Thank you again for your comments, and we wish you all the best in your search for the right vehicle.
Great experience
The staff at Hammond Cars - Yarmouth were super helpful. A special thanks to Jayden for helping me with the purchase of my new car, he was very patient, knowledgeable and friendly throughout the entire process. Thank you!
3 maggio 2026
Risposta di Hammond Cars
Thank you for your lovely review!
We’re so pleased to hear that the team at our Yarmouth branch looked after you so well. A special thank you for mentioning Jayden – we’ll be sure to pass on your kind words. It’s great to know he made the process smooth with his patience, knowledge, and friendly approach.
Enjoy your new car, and thank you for choosing Hammond Cars!
Paul was brilliant
Paul was brilliant - very helpful and accommodating. Made everything very easy and had just the right balance of interactment.
29 aprile 2026
Risposta di Hammond Cars
Thank you for your fantastic review!
We’re so pleased to hear that Paul looked after you so well. It’s great to know he struck the right balance and made the whole process easy and enjoyable for you.
We’ll be sure to pass on your kind words to him. Enjoy your new car, and thank you for choosing us!
Risposta di Hammond Cars
Thank you for your great review!
We’re really pleased to hear you were happy with both the dealership and the speed of the process. Providing a smooth and efficient experience is something we pride ourselves on, so it’s great to know that stood out to you.
Enjoy your new car, and thank you again for choosing us!
Was interested in a car they were…
Was interested in a car they were selling.Offered them a very near offer but they refused.Over the time while still shopping for a car I again tried to call them and see if they would accept my offer.If they did then I would have made approximately 2 hours journey to possibly buy the car. I have noticed the car for at least two weeks and is still there while writing this review! Looks like they are not interested even the car has been sitting there for days! Any way after reading some negative reviews about their service here I am glad have not bought that car!I am not trying to blame any car dealers for refusing offers!It is solely upto them.Many genuine potential buyers would try for discounts even for new cars and even many dealers would give discounts!
1 aprile 2026
Non scritta su invito
Risposta di Hammond Cars
Thank you for your review.
We appreciate your interest in the vehicle and the time you took to get in touch. We’d like to clarify that all of our vehicles are priced competitively based on current market values, condition, and demand, and as a business we do not negotiate or reduce our prices.
We understand that many customers will naturally look to make offers; however, our pricing structure is fixed to ensure fairness and consistency for all buyers.
We’re sorry to hear that this meant we were unable to reach an agreement on this occasion, but we do wish you all the best in your search for the right vehicle.
First experience at buying from Hammond…
First experience at buying from Hammond Cars. A good selection of cars and a great company to deal with.
They were honest with our existing car trade in price and supported us in trying other options. Which exceeded our expectations.
Antonia and Jayden assisted us with our purchase and they were both very helpful and knowledgeable about their processes and the vehicles they stock.
The car is perfect, sailed through its MOT and has been an absolute dream.
If my husband can prise this car off of me then we will be back again for our next purchase.
1 febbraio 2026
Non scritta su invito
Risposta di Hammond Cars
Thank you so much for taking the time to share your experience with us!
We’re delighted to hear that your first visit to Hammond Cars was such a positive one, and that you felt supported and well looked after throughout the process. Being transparent with part exchange valuations and helping explore the best options is really important to us, so it’s great to know this exceeded your expectations.
Antonia and Jayden will be especially pleased to hear your kind words – we’ll be sure to pass your feedback on to them.
Most importantly, we’re thrilled that you’re loving your new car and that it’s been an absolute dream to drive! Hopefully your husband gets a turn at some point… but either way, we’d be more than happy to welcome you back when the time comes for your next purchase.
Thanks again for your recommendation! 🚗
Very accommodating and nothing is too…
Very accommodating and nothing is too much trouble.
Staff are always polite and friendly.
23 aprile 2026
Risposta di Hammond Cars
Thank you for your kind words! We’re really pleased to hear that you found the team accommodating and approachable. Providing a friendly, hassle-free experience is exactly what we aim for, so it’s great to know that came across. We truly appreciate your support and hope to see you again in the future!
Risposta di Hammond Cars
Thank you for your kind words! We’re really pleased to hear you found the team friendly and helpful. We appreciate your support and hope to see you again in the future 😊
Very helpful staff and easy hand over…
Very helpful staff and easy hand over of vehicle on collection
22 aprile 2026
Risposta di Hammond Cars
Thank you for your lovely feedback! We’re delighted to hear you found our staff helpful and that the handover process was smooth and straightforward. We hope you’re enjoying your new vehicle and look forward to seeing you again in the future 😊
Risposta di Hammond Cars
Thank you for your kind words! We’re so pleased to hear you had a positive experience and found our team member pleasant and helpful. We really appreciate your feedback and hope to see you again soon 😊
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