Hammerhead Navigation Recensioni 

Karoo 2 was good for a while. Then the next model came up, and hammerhead abandonded their existing customers. There are massive glitches, for instance: the position arrow in the map completely disapears mid ride. Or, when is there, it gets completely covered every time there is a turning indication or a hill profile. Yet, the response I from the team is “we no longer roll out software feature updates to the Karoo 2 unit”. It is also shocking that Hammerhead does not enable compatibility between the headset and SRAM (Force/Red) given it’s a simple development, and SRAM is the parent company. After 4 years with Hammerhead I had enough: when product developers abandon their users, users abandon the products.

Absolutely happy with my Karoo 3

I bought a Karoo 2 some years ago. The battery performance has been uniformly terrible. The almost constant software updates with seemingly no difference are annoying. Not as annoying as using it in heavy rain last weekend when is simply stopped working completely. I would not recommend it and I look forward to replacing it with another supplier.

Karoo 2 usb port melted during charge. Support offered no repair options just the ability to purchase a new one! They also warmed me not to attempt repair! These devices are expensive so having the only option to buy a new one is bad.

The fact that the 5 star reviews all seem to be customer service related doesn't bode well. Trip computers don't need customer service. I have a Karoo 2. It's badly thought through and is forever scuppering my attempt to record rides. It's real "emperor's new clothes" territory. Avoid.

The unit has multiple shortcomings but I guess these may be different for what you are using it for. I test the basics against an old but super reliable and functional Lezyne Mega C. It sends a live tracking email - Karoo can’t. You have to text a weblink.
Lezyne permits a cadence (only) Bluetooth link but Karoo can’t - it takes speed and distance bundled with cadence and then conflicts with its own speed and distance measures - so speed and distance stop at random intervals and gives erroneous data.
Lezyne displays a simple clear graphic of the SRAM shifter position. Karoo displays numbers…
Lezyne is inexpensive and ‘just works’
Karoo 2 is expensive and needs constant tinkering or workarounds for you to try to justify the costs. Unfortunately I was well through my 45 days when I acquired my new modern ebike with lots of Bluetooth and Ant+ sensors. I have to unpair these to get any sense from Karoo 2. Am just wearied with it…

Just have to say that the customer service provided by Sumit at Hammerhead UK has been superb. I purchased a Karoo 2 from an online seller and the device had an issue with auto-scrolling on menus which looked like it was due to a faulty button. After issues processing the return with the online seller I reached out to Hammerhead UK. They very kindly agreed to provide a replacement and this was completed in a matter of days.
Can't comment on the new device as I've not used it yet but I wanted to recognise the excellent customer service that I received.

As with others - just wanted to recognise that Hari and the Hammerhead team were absolutely brilliant in responding to an issue I had with my Karoo2. They went way above and beyond the call of duty in helping out and sorting out an issue I was experiencing. Beyond that, they were extremely generous in resolving a separate matter. This isn't the first time that Hammerhead have responded in this way, and it is a key reason why I choose to stay with the Hammerhead ecosystem. Thank you all so much!

I was not able to test the device as never arrived. Their logistic is a disaster. They sent a message that the device was sent and then they tell they cannot deliver, with any explanation. So I sit and wait for a parcel that never arrives. Sort out your logistics use a company like Amazon that knows how to ship goods.

I am a very happy Karoo 2 user, for one year.
I had some questions, got quick and qualified answers, so I bought Karoo 2.
For me, the Karoo 2 was, by far, my best buy the last couple last years.
I have used several other cycling computers, but no one matches the Karoo

es la cuarta vez que me pongo en contacto con el departamento de garantia por el maldito monitor de frecuencia, expòniendo los mismos problemas y siempre me cierran el caso por no contestar a tiempo.
la gente normal que trabajmos y no esta todo el dia pendiente del ordenador perdemos nuestros derechos como consumidor

I have had this excellent cycling computer for about a year, and always love updatng it to see what new features are available. Over the weekend i updated the software and device locked and stopped responding. Hari at support was helpful and suggested few things to try and resolve the issue. In the end he authorised a replacment unit which arrived in just 2 days. Happy cycling again!

I've always disliked Garmin EDGE computers, but until the last few years there weren't many genuine alternatives. I've had several Garmin computers - 500, 510, 705, 1000 - all of them were buggy, had a poor user interface, slow to operate, and had issues with Garmin Connect.

I tried a couple of times to ditch Garmin. I had a Polar v650 which was nice, but bricked when passing the military base in Mallorca. I also had a Bryton, but it had an even worse UI than Garmin, and didn't like rain. Most recently, I've had a Wahoo ELEMNT, which is a fantastic alternative to Garmin's EDGE computers.

Last year though, despite being an advocate of iOS and Apple products, I plumped for Hammerhead's Android based Karoo 2 head unit.

Hammerhead pay nearly as much attention to their packaging design as Apple - the boxes are well designed, and unboxing is part of the experience of ownership. Unlike Garmin, there's cheap looking printed glossy external boxes with fluted brown internal sections - everything is matt board with spot UV logos. It all feels very premium. Which is should do given the cost of the device.

The Karoo 2 itself feels more like a premium mobile phone than a GPS bike computer. The plastics are high quality, everything is nice and tactile - a bit like a Wahoo ELEMNT in that instance. The screen display is bright and crisp, and it's easy to read everything even with my ageing eyes.

As a UI/UX designer, I'm always picky when it comes to human/computer interfaces. I am easily frustrated by some of the poor UI design that we all experience on a daily basis, so any new bike computer has its work cut out to impress me. This is where the Karoo 2 excels over the competition. They've paid attention to the UX/UI design, the interactions are smooth and well thought out, and it is a breeze to use. As I say, it's built on Android, so unfortunately there are some obvious Android system screens in there but it's a small price to pay. Rather than building their own OS, Hammerhead have used a proven platform to build on so they can concentrate on their cycling specific features.

The other thing about Hammerhead is they run their software side like a proper software company, and seem to adhere to Agile methodology. The release new updates often, and continually improve the features, functionality, usability, and interface of their product. I didn't ride outside over the winter (I have asthma and it makes it difficult for me) so I didn't use my Hammerhead from September until April. Turning it on in April there were updates to run, and there were multiple new features and updates added.

I also experienced their customer service when my mount snapped. I contacted their support team, and within 2 working days I had a new mount free of charge under warranty.

Ultimately, the Karoo 2 may not have certain features that Garmin users have, as Garmin is a more mature company. However, Hammerhead clearly have a backlog in place as they regularly update their firmware, and you can request new features and report bugs via their various support systems. One of the features I wanted was a climber function, and sure enough they have released one.

If the Hammerhead has the features you need to use, then I'd seriously recommend ditching whatever you have now and going for a Karoo 2. Great computers, great software, great customer service.

great device and outstanding customer service
bought the karoo2 about a year back and it's a great device. I use it for gravel rides and it's got a lot of useful functions, I love it. It got shipped very fast to Denmark from their hub in the Netherlands, and I also got great customer service. My gps mount broke, and they sent it back to me complimentary right away. After 2 days I was able to get out riding again. Highly recommended

Bought a karoo2 two weeks ago, battery life was very bad.Contacted customer service which I believe is in India and those agent were not interested to arrange a refund instead,they were forcing me to go through troubleshooting which I have already done but to no avail and when insisted for a refund ,I'm still waiting for their reply and very disappointed with the unit.Got a Garmin 1030 plus which is way better and user friendly.Karoo has been hyped up with lots of adverts,don't fall for their trap.

I have found the hammerhead Karoo 2 once you know how to use it after my garmin 520 an excellent bike computer. The mapping is outstanding and the data you can have on the screen is also very good. Its easy to use and you don’t need to change the mount from your garmin mount as an attachment comes in the box. The display is very clear and easy to follow. BUT I can’t give five stars as the battery life is very poor if you have a number of sensor going at the same time as the mapping. After a 2.30 hour ride I was down to 65% battery life. Come the summer am hoping this will last the 100+ miles a ride. I do think hammerhead need to look at this very quickly to compete with the likes of garmin. HOWEVER saying that I would recommend this bike computer as I am more than happy with it.

With D2C products where you are not able to view in a store reviews from average joes like me that fund their own adventures, training and experiments can be really valuable. Having been a Garmin consumer through and through their monopoly in the market reigned giving no viable alternative until Wahoo arrived, but I felt it was a very "me to" product that just fell short so by default was the poor unit that sat in the drawer, but neither ever cut the mustard when you rally needed routing on those off familiar track adventures.

Step in to the spot light the Karoo2...

If you are like you will have read reviews, looked at product endorsements, seen every YouTube review and this maybe your final check before digging those hands into the deeps pockets for the 300+ notes (ouch).

SO customer service to purchase and ride1 what are my thoughts; The screen is light years ahead, same matt gorilla glass of the wahoo with colour of Garmin and the touch screen is something of the 21st century, navigation with the beep, prompt and post box pop up if needed are crystal clear and the data fields are infamous and although you can see them I'd say less is more, but with multiple lay ups. Some funky turns and roundabouts but steady and sure that cursed turn left filled by make a u-turn was a distant memory.

So far I have reached out to the CS team on a couple of items and as soon as I had sent received and automated response followed by human interaction generally on the same day with simple help.

So far I'd say the new kid on the bloc is certainly the protagonist and there are 2 companies out there that will or should be very worried and for just reason.

I will write a follow up before the 45days risk free, but at this point there is no way it's going back and I have a great condition 830 potentially looking for a new home.

Bought a Karoo 2, it factory reset itself three times within the two weeks of owning it, so spent a lot of time logging back in and having to waiting for it redownload all the maps... On the third time I raised a RMA, which was a pretty quick and slick process.

Would I recommend a Karoo 2? No, at this time don't think the software is mature and stable enough.
Would I say they offer good customer service?? Yes

Explore with ease with the Karoo 2, and upload workouts from TrainingPeaks. No more stopping and more time riding.

Being a young and small company building its production and logistics capabilities, its taken a few months for them to ship product - the Karoo 2 -at scale. At first, I was a little worried. But I shouldn't have been. This company has delivered a masterclass in how you maintain quality and trustworthy communications to keep you informed of where you stand in line for your product delivery. They set realistic expectations and even beat them. The product packaging and unboxing experience beats that of much more mature companies. And then the product itself works right out of the box. If you are coming from a Garmin, then the fact this just works as well as offering a 'next-gen' product experience, it feels like 2007 all over again when I moved from a Microsoft phone to an Apple iPhone. No more slow, clunky interface. And Garmin is notoriously unreliable and their software quality poor. I'm coming from a 1030 Plus, and its no competition. The Karoo 2 is a disruptive product that will hopefully push the overall market to step up its game. And with a customer experience to match, these guys deserve to succeed.