Thank you for your feedback.
We are extremely disappointed to read your comments, as they do not reflect the reality of the service provided or the agreement that was clearly in place from the outset.
Firstly, no estate agent can guarantee a sale within a specific timeframe. While we always aim to achieve results as quickly as possible, the time it takes to sell a property is influenced by market conditions, buyer demand and the individual property itself.
Suggesting that a sale was “promised” within a month is simply not accurate. What we do guarantee is maximum exposure and effort and in your case, your property was extensively marketed across multiple platforms including Facebook, Instagram, LinkedIn, YouTube and radio advertising, supported by professional photography, videography and drone work. We also offer extended availability including evening appointments and weekend viewings, something very few agents provide.
In terms of fees, we categorically reject the suggestion that costs were “doubled” or unclear. All fees were clearly explained at the outset, detailed within the contract you signed, and are also openly stated across our website and marketing materials. Your agreement was based on a fixed fee (not a percentage), alongside standard and necessary costs associated with selling a property.
These include professional marketing (carried out by a specialist external company), as well as the Home Report and, where required, a refresh once it expires.
These are not hidden charges, they are standard elements of any property sale in Scotland. Importantly, we cover all of these costs upfront, with payment only due once the property has successfully sold.
It is also important to note that, upon completion of the sale, only the fixed fee was initially settled, with the remaining agreed costs left outstanding. This was later resolved following clarification through your solicitors, who confirmed the contractual position.
We take great pride in the level of service we provide, the time we invest, and the financial commitment we make upfront on behalf of our clients. To present this as a lack of service or transparency is not only inaccurate, but also unfair.
Misrepresenting clearly agreed terms after a successful sale, particularly once those terms have been reaffirmed through legal representatives reflects an approach that is not respectful to the work carried out or to the professional standards upheld across the UK property industry.
Kind regards,
Hamish Homes
