was just told i either take 50% reim for the wrong product you shipped or nothing, was told if i report to paypal i will get nothing, you know what you can do, i know what i am going to do . they clai... Leggi di più
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Scopri cosa dicono le persone
I absolutely love this flared sleeve tie dye set! The vibrant colors and unique design make it a standout piece. The o-ring and self-tie halter add a trendy touch, white low cut is flattering and styl... Leggi di più
L'azienda ha risposto
Guter und schneller Kundensupport, habe aus Versehen eine falsche Lieferandresse angegeben, konnte geändert werden. Allerdings ist erst, nachdem ich nach über 1 Woche nachgefragt habe, was mit dem Pak... Leggi di più
L'azienda ha risposto
Order here for the 1st time and very disappointed in lack of communication and overall customer service. This seems to be one of those ghost online boutiques because the emailer's grammar is trash and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Hello! I’m Vanessa, the founder of Halibuy Fashion, a women’s online fashion brand established in 2016 on the East Coast. When I started, I was a one-woman show, handling everything from marketing and packing to customer service. Through the power of Facebook Ads and influencer promotions, I managed to sell our clothes globally. Today, Halibuy Fashion has grown into a dedicated team of five full-time employees, all passionate about delivering the latest cute, sexy, and bold clothes at affordable prices. At Halibuy Fashion, we pride ourselves on offering high-quality, stylish clothing that doesn’t break the bank. Our collection is constantly updated with new arrivals, ensuring you always have access to the freshest trends. Plus, we offer free shipping on all orders, making your shopping experience even more enjoyable. Our commitment to customer satisfaction is unwavering. Our responsive customer service team is always ready to assist you, ensuring a smooth and delightful shopping experience from start to finish. We believe fashion should be inclusive and accessible, catering to every woman’s unique style and size. Join our fashion community and discover why Halibuy Fashion is one of the most outstanding affordable women’s clothing brands online. Shop now to find your new favorite pieces and elevate your wardrobe with our cute, sexy, and bold styles. Enjoy the convenience of free shipping, daily new arrivals, and exceptional customer service. Thank you for being a part of our journey!
Informazioni di contatto
Stati Uniti
- info@halibuyfashion.com
- halibuyfashion.com
2,2
Scarso
43 recensioni
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I had a terrible experience with this…
I had a terrible experience with this delivery service. Not only did my package go missing, but there was absolutely no accountability for its whereabouts. They just sent it off and showed no concern for resolving the issue. To make matters worse, they are now asking me to pay an additional $15 to have the package resent. This is completely unreasonable and adds insult to injury. I am extremely disappointed and would not recommend using this service.
29 agosto 2024
Non scritta su invito
Risposta di Halibuy
We sincerely apologize for the inconvenience you have experienced with our delivery service. We understand the frustration caused by a missing package and the additional charges for resending it. This is not the level of service we strive to provide, and we are committed to resolving this issue promptly.
Please contact our customer service team at so that we can investigate this matter further and find a solution that meets your needs. We value your feedback and are dedicated to making improvements to prevent such issues in the future.
Thank you for your patience and understanding.
Risposta di Halibuy
Thanks a lot!
Tout est ok!
J'ai reçu ma commande au bout de quelques jours à peine. Sans aucun soucis. J'avais un petit stress pendant l'attente, j'avais peur que ça soit une arnaque d'instagram mais pas du tout. Je suis ravie! ☺️
25 giugno 2024
Non scritta su invito
Risposta di Halibuy
Nous vous remercions chaleureusement pour votre retour positif ! Nous sommes ravis d'apprendre que votre commande est arrivée rapidement et sans aucun souci. Votre satisfaction est notre priorité, et nous sommes heureux d'avoir pu répondre à vos attentes.
N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit d'autre. Nous espérons vous revoir bientôt !
Bien cordialement,
Scam Product
Found the same photos and product on aliexpress for 1/5 of the price. Not sure if it’s a knock off or drop shipping, but they scam you out of your money.
I tried to cancel my order but they declined.
26 giugno 2024
Non scritta su invito
Risposta di Halibuy
Thank you for reaching out and sharing your concerns. We understand that you may have found similar photos and products on other platform at a lower price. However, we want to assure you that our products are crafted with higher-quality materials, ensuring durability and customer satisfaction.
Additionally, we are committed to ethical business practices, which include using legally compliant labor. This commitment may result in higher prices, but it ensures that all workers are treated fairly and ethically.
We apologize for any inconvenience regarding your order cancellation request. Please feel free to contact our customer service team so we can assist you further.
Thank you for your understanding and support.
Easy and free shopping!
My gf really liked the product! Would recommend
5 aprile 2024
Non scritta su invito
Risposta di Halibuy
Thanks a lot!
The products are a joke and the return…
The products are a joke and the return process is impossible. Don't waste your time or money
12 giugno 2024
Non scritta su invito
Risposta di Halibuy
Thank you for sharing your feedback with us. We are sorry to hear about your experience and understand your frustration with the product and the return process.
We strive to provide high-quality products and a seamless return experience, and we apologize if we fell short in this instance. Please know that we are committed to resolving any issues you may have. We would appreciate the opportunity to discuss this further and find a satisfactory solution for you.
Could you please reach out to our customer service team. We are here to help and want to ensure that your concerns are addressed promptly.
Thank you for your patience and understanding.
Risposta di Halibuy
Thank you so much for your wonderful feedback! We are thrilled to hear that our product exceeded your expectations. Your satisfaction is our top priority, and knowing that we were able to deliver a product that not only met but surpassed your expectations is incredibly rewarding for us.
At Halibuy Fashion, we are committed to providing high-quality products and exceptional customer service. We take great pride in the craftsmanship and care that goes into each item we produce. Hearing from satisfied customers like you motivates us to continue striving for excellence in everything we do.
We understand that there are many choices available to you, and we are grateful that you chose us. Your feedback not only helps us grow but also serves as a testament to the hard work and dedication of our entire team. We are constantly working to improve our offerings and ensure that every customer has a positive experience with us.
If there is anything more we can do to enhance your experience or if you have any further feedback, please do not hesitate to reach out. We value your input and are always here to assist you.
Thank you once again for your kind words and for being a valued customer. We look forward to serving you again in the future!
Great Fit, Excellent Service from Halibuy
I'm thrilled with the clothing I received! Initially, I had concerns about the sizes, but everything fit beautifully and looked great on me. Initially, I couldn't access my tracking information, but the Halibuy team quickly fixed the issue. Their responses were quick and friendly. I've definitely found my favorite brand and plan to make more purchases.
1 marzo 2024
Non scritta su invito
Risposta di Halibuy
Thanks!
À éviter
À éviter, commande jamais reçu et ils refusent de me rembourser!
6 marzo 2024
Non scritta su invito
Risposta di Halibuy
Nous sommes désolés d'apprendre que vous n'avez pas reçu votre commande et que vous avez rencontré des difficultés avec le processus de remboursement. Nous comprenons combien cela peut être frustrant et nous souhaitons résoudre ce problème pour vous.
Veuillez nous contacter directement. avec les détails de votre commande. Nous nous engageons à examiner votre situation et à trouver une solution qui vous satisfera. Votre satisfaction est notre priorité absolue, et nous apprécions votre patience pendant que nous réglons ce problème.
Merci de nous avoir fait part de vos préoccupations. Nous espérons avoir l'occasion de vous servir à nouveau dans de meilleures conditions.
Awful customer service + communication. If I dont get a refund thats straight up theft.
I ordered a dress and 18 days later hadn't heard anything other than an email saying processing can take up to 7 days. I emailed and they then decided to inform me the dress was out of stock. I asked why then was it not listed as out of stock on their website? They never answered that question. They said that the restock was in 6 more days and that obviously wouldnt of included them processing and sending it to me so I had just had enough as the dress took too long and I no longer needed it. I asked for a refund and they ignored the request and repeated what they had previously stated with different words. So I asked again in a much more passive aggressive manner and they have just responded with my order being cancelled. I have no idea if they'll actually give me a refund but the customer service and communication was appalling. If my dress was out of stock they should of informed me immediately and given me the choice to wait or cancel with a refund. I also see no reason why they can't refund me as they've not sent me anything so if they dont they've Literally stole my money. Awful behaviour. Fingers crossed I get my money back.
Edit: I couldn't be bothered to wait to see if they'd refund me as other reviews said they never got a refund. So I spoke to my bank and they very kindly disputed it and now I have my money back :)
14 febbraio 2024
Non scritta su invito
Risposta di Halibuy
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding your order. It is never our intention to cause any frustration, and we regret that our communication fell short of your expectations.
We understand how disappointing it can be to wait for an item, only to find out it is out of stock. Our team should have informed you immediately and provided options to either wait for the restock or receive a refund. We are currently reviewing our processes to ensure better communication and service in the future.
Regarding your refund, we assure you that we are committed to resolving this matter promptly. We have initiated the cancellation of your order, and you should see the refund reflected in your account shortly. If you have any further questions or need additional assistance, please feel free to reach out to us.
We appreciate your feedback as it helps us improve our services. Thank you for your patience and understanding, and we hope to have the opportunity to serve you better in the future.
1A Kundenservice aber komische Website
Guter und schneller Kundensupport, habe aus Versehen eine falsche Lieferandresse angegeben, konnte geändert werden. Allerdings ist erst, nachdem ich nach über 1 Woche nachgefragt habe, was mit dem Paket ist, erst aufgefallen, dass meine bestellten Artikel gar nicht mehr verfügbar sind. Schade, aber Geld sofort am selben Tag zurückerstattet bekommen, immerhin.
23 gennaio 2024
Non scritta su invito
Risposta di Halibuy
vielen Dank für Ihr Feedback und dass Sie sich die Zeit genommen haben, uns über Ihre Erfahrung zu informieren. Es freut uns zu hören, dass unser Kundenservice Ihnen schnell und effektiv bei der Änderung Ihrer Lieferadresse helfen konnte.
Wir bedauern jedoch, dass Ihre bestellten Artikel nicht mehr verfügbar waren und dies erst nach Ihrer Nachfrage bemerkt wurde. Wir verstehen, wie enttäuschend das sein kann, und entschuldigen uns für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.
Es ist uns wichtig, dass unsere Kunden zufrieden sind, und wir sind froh, dass Sie die Rückerstattung noch am selben Tag erhalten haben. Wir arbeiten kontinuierlich daran, unseren Service zu verbessern und solche Situationen in Zukunft zu vermeiden.
Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen eine bessere Erfahrung zu bieten.
Terrible experience
Terrible experience. I was told 5 days after I had made the order that the item I wanted was no longer in stock (so it should not of been available to purchase on the store) and I was told I can buy something else on the store up to the price of the original item. I replied saying that I would just like a refund and was given a blunt reply of 'cancelled'. Do not buy from them they do not have a clue what there doing and have the worst and rudest customer service.
15 novembre 2023
Non scritta su invito
Risposta di Halibuy
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration caused by your recent shopping experience with us.
We understand how disappointing it is to find out that an item is out of stock after placing an order. This should not have happened, and we are reviewing our inventory processes to prevent similar issues in the future.
Regarding your request for a refund, we are sorry for the blunt communication you received. Your feedback is valuable, and we will work on improving our customer service interactions to ensure a more respectful and helpful experience.
We have processed your refund, and it should be reflected in your account shortly. If there is anything else we can do to assist you, please do not hesitate to reach out.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Ask for a refund
Ask for a refund, never got it or my package. So they are pretty much a scam. Be careful
9 ottobre 2023
Non scritta su invito
Risposta di Halibuy
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused by not receiving your package or refund.
We understand how concerning this situation is, and we want to assure you that it is not reflective of the service we aim to provide. Please allow us the opportunity to resolve this for you.
To investigate this matter further, could you please provide us with your order number and any relevant details? We will expedite the process to ensure you receive either your package or a full refund promptly.
Your satisfaction is our priority, and we are committed to making this right. Thank you for your patience and understanding, and we hope to regain your trust.
Aliexpress dupe
All the clothes you can buy here are also available for less money on aliexpress. Just do reverse image search and you’ll find it. Don’t waste your money!
10 giugno 2023
Non scritta su invito
Risposta di Halibuy
Thank you for your feedback and for bringing this to our attention. We understand that it can be tempting to compare prices across different platforms, and we appreciate the opportunity to explain the value behind our products.
While some of our styles may appear similar to those found on other sites, there are significant differences in the materials and craftsmanship involved. We are committed to using high-quality fabrics that not only enhance the durability and comfort of our clothing but also ensure a superior finish and feel. Our materials are carefully selected to meet stringent quality standards, which is why our products may differ in price.
Moreover, we take great pride in our ethical business practices. All our products are made using legal and fairly compensated labor. We believe in supporting fair trade and ensuring that all individuals involved in our production process are treated with respect and dignity. This commitment to ethical labor is a cornerstone of our brand values and something we are deeply passionate about.
We hope this provides some clarity on the value of our offerings. We are dedicated to providing our customers with not only stylish and high-quality clothing but also the peace of mind that comes from supporting ethical and sustainable practices.
Thank you again for your feedback, and please feel free to reach out if you have any more questions or concerns. We are here to help!
Untrustworthy Retailer
I bought two items from them which were fine, but didn't suit me and so I requested a refund. They refused my request, citing 'final sale products aren't eligible for refunds' This is against UK Law!!
When you shop online, you have a 14-day grace period to change your mind after receiving the item. This is enshrined in law under the Consumer Contracts Regulations. I will be taking this further, please don't spend your money with this company. I wish I had checked the reviews first.
29 marzo 2023
Non scritta su invito
Risposta di Halibuy
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience caused by our refund policy regarding final sale products. We understand your concerns, especially in relation to the UK Consumer Contracts Regulations, which allow a 14-day grace period for online purchases.
We strive to adhere to all applicable laws and regulations, and we take your feedback seriously. Your experience highlights an area where we need to improve our communication and policies to ensure they align with legal standards and customer expectations.
Please allow us the opportunity to rectify this situation. We would appreciate it if you could provide us with more details about your purchase so that we can investigate and address your concerns appropriately. Our goal is to resolve this matter to your satisfaction and ensure that our policies are transparent and fair for all customers.
We value your feedback as it helps us improve our services and maintain the trust of our customers. Thank you for bringing this to our attention, and we hope to resolve this issue promptly.
Qualität geht, lange Lieferzeit, guter Kundensupport
Es hat lange gedauert bis die Produkte ankamen, aber dennoch kam alles an. Das es nicht die beste Qualität ist, kann man bei den Preisen auch nicht erwarten.
Dennoch sahen alle Produkte aus wie erwartet und bin sehr zufrieden!
Kundesupport war auch alles einwandfrei und haben sich schnell gemeldet 👍
7 marzo 2023
Non scritta su invito
Risposta di Halibuy
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Wir freuen uns zu hören, dass Sie mit den erhaltenen Produkten zufrieden sind, auch wenn die Lieferung etwas länger gedauert hat als erwartet. Ihre Geduld und Ihr Verständnis in dieser Angelegenheit wissen wir sehr zu schätzen.
Wir sind uns bewusst, dass unsere Preise auf ein bestimmtes Qualitätsniveau hinweisen, und es freut uns zu hören, dass die Produkte Ihren Erwartungen entsprechend aussahen. Unser Ziel ist es, stilvolle und erschwingliche Optionen anzubieten, die den Bedürfnissen unserer Kunden gerecht werden.
Es ist großartig zu hören, dass unser Kundenservice Ihre Erwartungen erfüllt hat und Ihnen schnell und effizient weiterhelfen konnte. Wir legen großen Wert darauf, unseren Kunden ein positives Einkaufserlebnis zu bieten, und Ihr Lob motiviert uns, diesen Standard beizubehalten.
Sollten Sie in Zukunft weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind stets bemüht, unseren Service zu verbessern und freuen uns darauf, Ihnen auch in Zukunft behilflich zu sein.
Nochmals vielen Dank für Ihr wertvolles Feedback und Ihre Unterstützung.
The product is so bad do not purchase
The product is so bad do not purchase. I've bought a dress and it's just wrong on so many levels. The bra section has no support and it seems they simply bent a piece of metal to provide a fake bra layout.
22 marzo 2023
Non scritta su invito
Risposta di Halibuy
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced with the dress you purchased. Your satisfaction is very important to us, and we are sorry to hear that the product did not meet your expectations, particularly in terms of the bra support and overall design.
We take your concerns seriously and would like to investigate this issue further to ensure that our products align with the quality standards we aim to uphold. Please consider reaching out to our customer service team directly with your order details so we can address your concerns and find a suitable resolution, whether it be a replacement, a refund, or another form of assistance.
Your feedback is invaluable as it helps us improve our products and services. We are committed to ensuring that our customers have a positive experience with our brand, and we appreciate your patience and understanding as we work to resolve this matter.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Never received package and all they…
Never received package and all they asked me to pay $6.99 in shipping of a new shirt that’s worth pennies instead of issuing me a refund. Shopping here is a waste of money and time.
20 febbraio 2023
Non scritta su invito
Risposta di Halibuy
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you've experienced regarding your order. It is never our intention to cause any dissatisfaction, and we are committed to resolving this matter promptly.
The situation you described, where you did not receive your package and were then asked to pay additional shipping for a replacement, is not in line with the standards we strive to uphold. We understand how important it is to receive the products you order in a timely manner and in good condition.
Please reach out to our customer service team directly with your order details. We would like to investigate this further and ensure that you receive either a full refund or a replacement without any additional charges. Your satisfaction is our priority, and we are here to make things right.
We appreciate your patience and understanding as we work to resolve this issue. Thank you for giving us the opportunity to address your concerns.
Order here for the 1st time and very…
Order here for the 1st time and very disappointed in lack of communication and overall customer service. This seems to be one of those ghost online boutiques because the emailer's grammar is trash and their customer service is pathetic. I had to email them just to find out they don't keep good track of their inventory so alll the items in my order were out of stock. Oh u want me to wait?? Nah cancel this crap ill go elsewhere
1 febbraio 2023
Non scritta su invito
Risposta di Halibuy
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with your order. It is disappointing to hear about the lack of communication and the issues with our inventory management.
We understand how important it is to have timely and clear communication, especially when it comes to online shopping. Your feedback highlights areas where we need to make significant improvements, and we are committed to addressing these issues promptly.
Please allow us the opportunity to make this right. We would appreciate it if you could contact our customer service team directly with your order details. We want to ensure that your order is canceled as requested and any other concerns you have are resolved to your satisfaction.
We value your feedback as it helps us improve our services and prevent similar issues in the future. Thank you for bringing this to our attention, and we hope to have the chance to restore your trust in us.
Halidont waste your money.
Yeahhh, that refund policy is absolute trash. I really wished I read it before I bought anything from them because now I gotta spend even MORE money refunding an item that was overpriced and didn’t even look like anything on the model.
Very dissatisfied, very disappointed. I won’t ever shop here again OR recommend this shop to my friends. Let the clothes be pics cute enough for your Pinterest board and only that🙄.
You’re better off with Shein, yes some of their items come looking different to what’s advertised but at least you get a full refund with shipping costs paid for and no risk of this 30% removal of refund because of international shipping. Its just better customer service.
18 ottobre 2022
Non scritta su invito
Risposta di Halibuy
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and dissatisfaction you have faced regarding our refund policy. We understand how frustrating it can be to feel that the product does not match the advertised quality, and then to encounter additional costs when seeking a refund.
Your feedback is invaluable, and it highlights areas where we need to improve both our product representations and our customer service policies, particularly regarding refunds and international shipping fees. We are committed to reviewing these policies to ensure they are fair and transparent for all our customers.
We would appreciate the opportunity to address your concerns directly. Please reach out to our customer service team with your order details so that we can work towards a resolution that meets your needs, whether it be a refund or another form of compensation.
We are sorry that your experience did not meet your expectations, and we hope to have the chance to make it right. Thank you for bringing this to our attention, and for helping us improve our services.
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