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Hainst is a contemporary fashion brand for Australian women, curating modern pieces shaped by evolving trends and designed for confident, effortless dressing. Affordable fashion designed to move with you through every season.
Stati Uniti
3,6
7 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The quality is good for the price but I think the delivery needs improvement. I ordered a casual outfit and it came in the promised time just not quickly. Customer care were polite and solution focused when I checked in. If they added next day paid delivery I’d rate higher.
I’d say the price matches the quality well. It’s not luxury but it’s good everyday clothing and feels worth what I paid.
Customer care were polite and actually gave me a solution when I emailed. I appreciated that because online shops can be so unhelpful sometimes.
A few of my friends and I ordered dresses from Hainst for a party and we were pleasantly surprised that every size fit perfectly. The quality is excellent and the cuts are really flattering. Unlike some other online stores, we didn’t have to stress about the fit at all. Really impressed.
The blouse arrived exactly as expected, but what really stood out was the customer service.
I accidentally entered the wrong delivery address and thought I'd have to cancel my order. Instead, they simply updated the address and everything arrived without any issues. Great products and even better service. My only suggestion would be to offer free returns, but overall I'm very happy.
The products are really good and I’m happy with what I received. My only suggestion would be to speed up the delivery a little, as it took longer than I expected.I’d definitely order again.
DO NOT ORDER! This company does not seem to be in business. I ordered from them but never received the goods. I followed-up in alignment with their guidance and received no response. Have disputed my purchase.
Risposta di Hainst
Claudia ordered with us on May 27 and published this review on June 4, before the expected delivery timeframe had even expired.
We fulfilled all of our contractual obligations in full and strictly in accordance with the Terms & Conditions and Shipping Policy accepted during checkout.
Considering that this is Claudia’s first-ever Trustpilot review and that it was published before there was any factual basis to claim non-delivery, we reasonably question the objectivity of this review. Unfortunately, such behaviour occasionally occurs.
We always fulfil our obligations properly and remain fully committed to our customers.
Therefore, our response is simple: DO NOT BE MISLED BY THIS REVIEW. The facts speak for themselves.
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