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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had a great experience with customer service. Call was answered straight away ( not put on hold to listen to irritating music) That's a big tick. Pleasant and helpful person on line not a robot... Leggi di più

Valutata 5 stelle su 5

Found Haden while looking for the right size microwave, and I’m glad I did! Really nice quality, not plasticky knobs but solid build. Above all it’s a microwave with other functions that are easy to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

15 or 16 months into the 2 year warranty my air fryer developed a fault could not find the shop receipt so I contacted haden, they arranged a pickup and 10 days later the new fryer arrived. Top and f... Leggi di più

Valutata 1 stelle su 5

Would give their washing machine 0 if I could. It took me half a day to switch the machine on as the starter is very very sensitive. Total rubbish. Even my friend who is an electrician has told me to... Leggi di più

Dettagli dell'azienda

  1. Grossista di elettrodomestici e apparecchiature elettriche
  2. anche in
  3. Grossista di apparecchiature elettroniche
  4. Grossista di elettrodomestici
  5. Negozio di casalinghi
  6. Negozio di elettronica

Scritti dall'azienda

Haden is a British home appliance brand rooted in design and innovation. Our collections span kettles, toasters, air fryers, microwaves, cookware, refrigeration, cooking and laundry appliances, all created to bring quality, style and everyday ease into the home. Customers value Haden for reliable performance, distinctive design and the reassurance of a brand that stands behind its products. We are committed to after-sales support and lasting satisfaction, with many of our home appliances endorsed by trusted industry schemes that give added confidence in every purchase. Available through UK retailers, independent stores, online marketplaces and our own website, Haden is present across every touchpoint where customers choose to shop.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

702 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 86% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(702)

185 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Attractive retro kettle

I bought a Haden Jersey kettle a week ago. It’s great looking with a retro feel, deep blue and easy to handle with an accurate pouring spout. A temperature gauge which although not necessary for my purposes is an attractive feature. My only gripe is that as the water nears the boil, trapped air seems to be released from the sides of the lid making a hissing sound. Otherwise so far, very pleased.

8 gennaio 2026
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Risposta di Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Valutata 5 stelle su 5

Fabulous service

We bought a kettle and toaster from Haden in August last year. Unfortunately the kettle broke just before Christmas, I advised Haden of the problem and it was dealt with quickly and efficiently, no hassle our new kettle is arriving tomorrow.

8 gennaio 2026
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Risposta di Haden

Great news, thanks so much for letting us know! If there is anything else we can help with, please do let us know #teamhaden

Valutata 5 stelle su 5

Kettle losing colour around lid

I purchased both a Navy Kettle and a Toaster. Very pleased with them both . Have a really retro feel. Come up lovely and shiny each after a wipe with a damp cloth and then a buff. I had an issue with the colour coming off where the lid fits on the kettle. I contacted the company and they asked how I cleaned it. I explained damp cloth and buffing. The sent me an email to return to them with a code to show at the post office. A new one was sent out. It took a few days due to New Year period. Excellent service .

29 dicembre 2025
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Risposta di Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Valutata 5 stelle su 5

Very happy customer

We have a Haden kettle and toaster and find both to be the perfect combination of stylish and functional. The 2 year warranty has also been great, we ran into a problem with our kettle shortly before the end of the warranty period and Haden were really quick to resolve this by providing a replacement kettle with no fuss. I found their customer service to be efficient, friendly and helpful. Would not hesitate to recommend.

28 dicembre 2025
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Risposta di Haden

Great news, thanks so much for letting us know! If there is anything else we can help with, please do let us know #teamhaden

Valutata 5 stelle su 5

Replaced in 4 days

When first contacting Haden I found the experience very comforting .
I was lead though the returns of my appliance for a replacement item and contacted every step of the way from Haden and DPD. The return went very smoothly. As soon as the appliance was received a replacement was sent out the same day and received by me the very next day.
In total a turn around of 4 days the week before Christmas!
I would recommend this company's customer service very highly

18 dicembre 2025
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Risposta di Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Valutata 1 stelle su 5

No Durability, Not made in the UK.

I received 3 appliances for my wedding (kettle, microwave, toaster.) In 1-2 years they have all broken down and are unusable. These products lack durability, and are no longer made in the UK (made in China.)

24 dicembre 2025
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Risposta di Haden

Hi Samantha, thanks for getting in touch. I cannot find any emails from yourself regarding this issue, please do get in touch and the team will be happy to help info@haden.com

Valutata 5 stelle su 5

Amazing experience with customer…

Amazing experience with customer service, very helpful all the time, I had a problem and they sort out very fast! thanks so much!

17 dicembre 2025
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Risposta di Haden

Great stuff, thanks very much for letting us know #teamhaden

Valutata 5 stelle su 5

The haden jersey collection kettle and…

The haden jersey collection kettle and toaster are stunning , practical and look amazing in my kitchen. Also extremely practical and functional. Very happy with my purchase

19 dicembre 2025
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Risposta di Haden

Great stuff, thanks very much for letting us know #teamhaden

Valutata 3 stelle su 5

"BOY - THAT IS NOT GOOD"

IMMEDATELY "DRAWN TO"
PLANNED TO BUY THE MATCHING KETTLE

MY SON IS "AU/GE"🧠🌈
VERY DEMANDING
TO GET HIS APPROVAL IS
A SIGNIFICANT ACHIEVEMENT

GERMOPHOBIC
REQUIRES CLEAN
UNABLE TO CLEAN INSIDE TOASTER🤦‍♀️
RARELY USES THEM

AIR FRYER
MICROWAVE
OVEN
CAN BE CLEANED

I AM FIGHTING 2 CANCERS
"IN THE LAST CHANCE SALOON"

"TEST SUBJECT" FOR NEW TREATMENT
HOUSEBOUND

LITERALLY BARELY EAT
STOMACH CANCER
SUSTAINED BY "SPECIAL DRINKS"

YET WE ARE BOTH SUPER-IRRITATED
BARELY USED
BUT ANNOYS THE IN-FREQUENT USERS
"BOY -THAT IS NOT GOOD"😡

"BROWNING"
WE ALL WANT GOOD RESULTS
NOT OBSESSED LIKE NICK
I DO REQUIRE - "SATISFACTORY"

A TOASTER HAS SIMPLE REQUIREMENTS
NOT THE "SPACE SHUTTLE"

SOME MODELS ACHIEVE SUCCESS
ALL DESIGNERS CLAIM SUCCESS

MOST PURCHASES ARE "BUYING BLIND"
"CROSS FINGERS AND HOPE"

4 Slice Toaster with Wide Slots👍

Adjustable Browning for Perfect Toast
toast is always cooked to your liking👎

sleek look to your countertop
while delivering efficient performance
"LOOKS BETTER THAN IT PERFORMS"

Removable Crumb Tray for Easy Cleaning
CRUMB TRAY EASILY CLEANED
REMAINDER OF "INSIDE"
NOT "CLEANABLE"
NEVER SEEN ONE THAT IS
"GERMOPHOBES" WOULD LOVE ONE🙏

Powerful 2300W 4 Slice Toaster:
This black toaster 4 slices offers fast
and even toasting with 2300W of power,
ensuring perfectly crispy toast every time
DO NOT HAVE REQUIRED INFO
FOR A "SPEED TEST"
perfectly crispy toast every time😡🤷‍♀️

EXTRA HIGH LIFT
LIFT AND SEE
DEFROST
REHEAT
DUAL BROWNING CONTROL
ALL WELCOME
BUT "THEY HAVE'NT REINVENTED THE WHEEL"

MY SON IS OBSESSIVE
"DOES WHATEVER IT TAKES"
"NO SHORTCUTS"

BREAD HAS TO BE FREQUENTLY TURNED
UP/DOWN
LEFT/RIGHT
TO GET "PERFECTLY CRISPY"
BUT THE "DIRTY TOASTER" STOPS ENJOYMENT

I JUST PUT UP WITH "DISAPPOINTING "

NOT BOUGHT KETTLE
"MATCHING SET"

HOPING TO REPLACE TOASTER
BUT BARELY USED

LOW INCOME
CAN NOT JUSTIFY EXPENSE😧

6 gennaio 2025
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Risposta di Haden

Hi Anna, thanks for taking the time to get in touch. We are sorry you are having an issue with your toaster. I have passed your comments on to the QA team, but in the meantime, please do reach out to the retailer who will be able to assist you further. Kind regards

Valutata 5 stelle su 5

Kettle and toaster

Had previously had a Haden kettle, so when it was time to replace it obviously chose another one. I live in a hard water area so getting a spare limescale filter is a bonus. Decided to get the matching toast as well. Very pleased I did, works just as it should. Delivery is quick and efficient. Very happy with the service I received

15 dicembre 2025
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Risposta di Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Valutata 5 stelle su 5

Customer service

I had to return a microwave oven which had developed a fault just within the warranty period.
The customer support was efficient and friendly. The new oven arrived today, less than a week after sending the faulty one back.
Excellent service.

18 dicembre 2025
Non scritta su invito
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Risposta di Haden

Great stuff, thanks very much for letting us know #teamhaden

Valutata 5 stelle su 5

Toasts nice and even also bought matching Kettle

Toasts nice and even, looks well on the kitchen unit.
Bought the matching kettle boils quickly but is a bit noisy. Bought in the sale. Pleased with my purchase.

4 dicembre 2025
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Risposta di Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Valutata 5 stelle su 5

Exemplary service!

Their service is exemplary! Always prompt replies, clear, accurate information, and friendly too. Just a suggestion to improve the customer experience even more would be to have the agents put their name (even if just their first name) in their email signature. It would make it feel that little bit more personal.

16 dicembre 2025
Non scritta su invito
Logo di Haden

Risposta di Haden

Great news, thanks so much for letting us know! If there is anything else we can help with, please do let us know #teamhaden

Valutata 5 stelle su 5

Great Customer Service Team

Haden customer service team are second to none, I contacted them as I had an issue with my kettle. They got back to me almost immediately and sorted it out by sending me a new kettle. I love Haden products, I have their matching microwave and toaster, I would highly recommend their goods for style and quality. 5 Star review from me.

16 dicembre 2025
Non scritta su invito
Logo di Haden

Risposta di Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Valutata 5 stelle su 5

Very prompt reply to my query

Very prompt reply to my query, and a no fuss replacement for my microwave. Free postage return form , and quick delivery of new updated model free of charge, despite me offering to pay for the extra for the updated model. Really excellent service throughout and I would not hesitate to recommend this Company to my friends

12 dicembre 2025
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Risposta di Haden

Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden

Valutata 5 stelle su 5

I spoke to customer service about my…microwave

I spoke to customer service about my microwave not heating, from then on continuous communication, very professional and helpful and a replacement on way within a week. Well done

1 dicembre 2025
Non scritta su invito
Logo di Haden

Risposta di Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Valutata 1 stelle su 5

If you are looking for a kettle that…

If you are looking for a kettle that you have to fight with to get the lid off and floods the kitchen worktop when you pour your morning cuppa the Haden 1.7L is the one for you!

8 dicembre 2025
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Risposta di Haden

Hi Steve, thanks for getting in touch. If you would like to message us directly we can help with this matter info@haden.com Thanks

Valutata 5 stelle su 5

Haden retro style kettle

Contacted Haden’s customer service after having issues with a matching kettle ( toaster was fine). We’d already sent one back to Argos and the 2nd had the same issue..( not sure if rogue batch) Hadens arranged for DPD to return the kettle and sent a replacement very quickly. Excellent customer service.

5 dicembre 2025
Non scritta su invito
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Risposta di Haden

Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden

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