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Valutata 1 stelle su 5

Terrible customer care totally unacceptable!! I’m still waiting after 5 months of letters being returned and being fobbed off via emails. The only way I get a response is to keep coming on her... Leggi di più

Valutata 5 stelle su 5

Volunteering in Nepal was one of the best things I’ve done. My wife and i spent four weeks on the GVI programs. I spent my days working on a construction project helping repair local schools. We p... Leggi di più

Valutata 5 stelle su 5

The best volunteering experience ever! Was quite nervous about volunteering alone for the first time but as soon as I arrived in the Seychelles I felt immediately calm as the booking and schedule mean... Leggi di più

Valutata 5 stelle su 5

I did the Tenerife Marine Conservation internship for one month and it was mindblowing. I feel like I really learned what it meant to work in this field and it was truly fullfilling. The stuff members... Leggi di più

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Scritti dall'azienda

Founded in 1998, GVI runs programs in 21 locations, in 13 countries around the world, each manned by our own staff and aligned to the 17 United Nations Sustainable Development Goals or UN SDGs as well as the objectives of local partners. We welcome participants from all around the world and help facilitate their development into global citizens. This is how we achieve our mission of building a global network of people united by their passion to make a difference. Our commitment to running high-quality sustainable development and experiential education programs has earned us recognition from numerous organizations such as Panthera, Save The Children, and the Seychelles National Parks Authority, as well as, Stanford, NYU, Duke, and Ohio State. The work of our staff and participants is also regularly featured in reputable international and regional publications such as National Geographic, CNN, The Independent, and The Sunday Times. Being responsible in our contribution to sustainable development is at the core of everything we do and we are guided by our ethical commitments and human empowerment principles. The design and implementation of our Child and Vulnerable Adult Policy is overseen by our Child Protection Officers, who are trained up to Level Three by children’s rights organization, ChildSafe. We also take Health and Safety very seriously, which is part of the reason why all our projects around the world are run by our own staff, who have each undergone a Background check, as well as off-site safety training. A minimum of one field staff member is assigned to a group of six participants although the ratio is often as high as one field staff member to three participants. In addition, any local services offered to our participants, including accommodation, transport, or tour providers, have undergone an in-depth risk audit. We are truly a global family brought together by our dedication to long-term positive impact. At the root of our success is our commitment to investing in authentic, meaningful connections with one another, which is why mutual respect and trust are central to our operations. Although we respond with empathy to difficult situations, we believe that most circumstances can benefit from taking a light-hearted approach. By sharing stories of local achievement with our teams worldwide we build the momentum to catapult us toward our vision for the future.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

1072 recensioni

5 stelle
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3 stelle
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Ha risposto al 98% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

GVI Nepal - Global Health Internship (2025)

Had a really meaningful experience with GVI Nepal doing the healthcare internship. Worked with local women's groups to cover as variety of topics (first aid, women's health, etc...). Program staff were really friendly and attentive. Plus, had the opportunity to immerse myself in Nepali culture through attending the local Teejs festival through the program. Learned so much and have made many lifelong memories.

30 agosto 2025
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Risposta di GVI

Hi Elena,

Thank you so much for sharing your experience! We’re thrilled to hear that your healthcare internship in Nepal was meaningful.

What a fantastic memory to take home!

We hope to see you again in the future,
The GVI Team

Valutata 4 stelle su 5

Community development in Madagascar

The teaching program in Madagascar is very well organised, I had a lovely time teaching. Loads of pocket money is necessary to go through the experience. People that don´t have access to large financial resources end up cutting the program short or being very sad, as they can´t participate in (or organise) any activities during their free time. To clarify, in my opinion, one has to “rich” to fully enjoy this. Otherwise you’re stuck on base with instant noodles. Meanwhile, the way you manage your free time and whether or not you make friends impacts a good 90% of the experience.

19 luglio 2025
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Risposta di GVI

Hi there,

We are so thrilled to hear that you had a lovely time teaching and that you found the program well organized!

We hope to see you again in the future,
The GVI Team

Valutata 5 stelle su 5

A once-in-a-lifetime summer experience in Nepal

This year, my 15-year-old son participated in the GVI U-18 program (volunteer program) held in Nepal for the first time.

I was worried about my son travelling to Nepal alone, but I now feel that the interactions he had with his fellow participants in the program and the people he met through local volunteer activities have helped him grow even more.

The first half of the two-week program focused on volunteer activities, where he learned the importance of helping others. The second half involved a three-day trek through the foothills of the Himalayas. Despite the harsh weather, they encouraged each other and finally reached their destination, where they were greeted by the breathtaking natural scenery of the Himalayas. This experience left him with an unforgettable sense of accomplishment and a memory that will stay with him forever.

This wonderful experience was made possible thanks to the GVI staff who explained everything about the program and the support of the local GVI staff in Nepal. While it takes a great deal of courage for any parent to send their child abroad alone for a program, we are overjoyed that my son was able to gain this once-in-a-lifetime experience through this program.

Special thanks to Ms. Jamie, GVI Support Coordinator, who helped and supported us throughout the application process and Mr. Tara, GVI Country Manager in Nepal, who looked after our kids through the two weeks. Thank you very much!!

17 agosto 2025
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Risposta di GVI

Hi Kate,

Thank you for your kind words and trust. We’re so glad your son had such a meaningful and memorable experience in Nepal. It’s great to hear how much he grew from the program, and we’re proud our team could support him every step of the way!

Best wishes,
The GVI Team

Valutata 5 stelle su 5

Amazing

I had an amazing experience volunteering in Costa Rica. The staff were really friendly and supportive and we did lots of fun and memorable activities.

3 agosto 2025
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Risposta di GVI

Hi Poppy,

Thank you for the awesome review! We are so glad that you had an amazing experience and made great memories.

We hope to see you again soon,
The GVI Team

Valutata 5 stelle su 5

Costa Rica 2025

My 17 year old went to Costa Rica - having gone to Mexico in 2024. She had an unforgettable experience visiting beautiful locations, observing unique wildlife, getting up close to turtles and giving back via volunteering in the local communities and beach clean ups. Lots to include on her personal statement for university and experiences to share in university interviews - well worth it!

20 luglio 2025
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Risposta di GVI

Hi there,

Thank you so much for sharing this wonderful feedback! We're thrilled to hear your daughter had such a meaningful and memorable experience in Costa Rica. It’s fantastic that the trip offered both adventure and opportunities for personal growth—perfect for her university applications and interviews. We’re so glad it was worth it!

Best wishes,
The GVI Team

Valutata 1 stelle su 5

Please please please do not send money…

Please please please do not send money to this organization. They cancelled my daughter’s trip 5 weeks before she was due to start in Mexico and are refusing to refund the money I paid to them, starting in February this year. Having chased them to ask for the refund of the first payment, made in February, which according to their 180 day refund policy is due this week, they have just written to me to tell me that the 180 days starts from the date I requested the refund (which was the day they cancelled the trip), so now they are saying November for the refund. None of this was my fault, it was entirely their doing and I am still hugely out of pocket (not to mention the lost cost of flights and insurances that I have not been able to get refunded as the changes made by GVI were too late). They will say ‘we didn’t tell you to book flights so early’ I think 5 weeks before a trip to Mexico for a 15 year old is certainly not unreasonably early - some would say I left it a bit late…really shocked at how an organization that promotes itself as one that meets UN sustainability goals can get away with behaving like this.

20 agosto 2025
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Risposta di GVI

Hi Ann,

We sincerely apologise for the delay in processing your refund. Your request has been urgently escalated to the relevant teams, and our Feedback Team will be in touch with you shortly.

Kind regards,
The GVI Feedback Team

Valutata 5 stelle su 5

Lilly and her Journey to Ghana

My daughter Lilly who is 18 and Autistic decided she wanted to go out to Ghana to volunteer. I was lucky enough to have a friend whose daughter had been with GVI the previous year.
I can highly recommend going with GVI the support is commendable, there is no silly question and no question unanswered. We were fully supported throughout the whole process. We booked a year in advance as the whole experience is quite pricey with the fee, flights, visa and vaccinations, but they worked out a payment plan which was affordable to me.
I felt my daughter was going to be 100% supported and kept safe and she was.
Lilly has had the most amazing and memorable time of her life, not only doing good for the children of Kokrobite, Ghana but making friends for life, giving her the self worth she is, the confidence to progress, and the footing to progress with travelling.
The Base she stayed at was homely and welcoming. She staff was friendly and always on hand to chat about anything. The gardens were beautiful surrounded with fruit trees.
Lilly is planning to go out there again next Summer and can highly recommend GVI.
The programme Lilly participated in was the Education with primary school children.

31 luglio 2025
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Risposta di GVI

Hi Michelle,

Wow! It is so wonderful to hear about Lilly's incredible experience with us. It particularly great to know that Lilly felt supported and safe throughout her time in Ghana. We are so thrilled to know that the entire experience was amazing and that she will be joining us again next Summer!

Thanks for the recommendation!

Best wishes,
The GVI Team

Valutata 3 stelle su 5

Good experience but owed money!

My experience with the actual on site (Costa Rica) GVI employees was great. They, and the locals, were very kind and the chef made great food. However, I was told I should have received a a discount as I referred a friend who was on the same trip as me. She has completed and received a discount, it was just me who was not given it. When complaining in December I was told I was owed £500 and this would be refunded to me.
It has been 8 months of waiting patiently and chasing up the money but I do not receive and response from GVI anymore so I’ve had to resort to Trustpilot! It’s kind of ridiculous that they’re blatantly ignoring me after agreeing I was owed this in emails.

10 novembre 2024
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Risposta di GVI

Hi Jasmine,

Thank you for sharing your feedback. We’re so pleased to hear you had a great experience in Costa Rica with our team, the local community, and the program overall.

We’re very sorry for the delay you’ve experienced in receiving your referral bonus. There was a mix-up on our side which meant this took longer than it should have, and we completely understand how frustrating that must have been. Please rest assured that this is now being prioritised, and a member of our team will be in touch directly with the next steps.

We really appreciate your patience and the opportunity to make this right.

Best regards,
The GVI Feedback Team

Valutata 5 stelle su 5

Define trip of a lifetime

I went on the South Africa trip, and I couldn't recommend it more. The program leaders were incredibly passionate and approachable, and none of us wanted to leave.

27 luglio 2025
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Risposta di GVI

Hi Lauren,

Thank you for the great review! We are so glad that you had such an incredible and memorable experience.

We hope to see you again soon!

Best wishes,
The GVI Team

Valutata 2 stelle su 5

Misleading advertisement

Misleading advertisement, harsh upscale of price in comparison to other services

14 agosto 2025
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Risposta di GVI

Hi there,

Thank you for reaching out to us and sharing your feedback. We understand your concerns and appreciate the opportunity to address them.

At GVI, we aim to be transparent in how our program fees are structured. Our primary objective is to provide our participants with an impactful and meaningful experience while supporting our projects and communities around the world. To ensure we’re always delivering top-tier programs, our costs may vary slightly from other organisations.

That said, we’d like to take a moment to share some of the value that comes with being a GVI participant. In addition to the fieldwork, our program includes online training courses endorsed by reputable institutions, internship training, career support, and professional references to support your professional and academic growth. Moreover, our participants receive round-the-clock pre-departure training and emergency services, giving you peace of mind during your time with us.

We’re happy to discuss this further and provide any clarification you may need. If you have not already done so, please fill out this feedback form and the relevant team will get back to you as soon as possible: https://docs.google.com/forms/d/e/1FAIpQLScqp8M5rt8uvdzUNgRkOZw9tpTvRhixhqJA6wIM1yF7jqQ49w/viewform

Kind regards,
The GVI Feedback Team

Valutata 1 stelle su 5

GVI Profiteering - Experience did not match website

I booked for my daughter to go on a Dugong marine conservation trip in Thailand. Unfortunately the whole trip that she went on was not accurately described on the website and it felt as though the sales team would do anything to have my daughter commit to the programme. Here are the issues.

1. The trip originally was advertised as being located in Ao Nang when she booked. The camp had since moved to Trang. A member of the team called her up to say that the trip had moved to Trang. However not knowing what this meant she said it was ok but when she went on the induction, she saw that the Trang site was not offering the same programme as in Ao Nang and the accommodation did not look as nice.

2. When she found out from other GVI attendees about Trang they had told her that the Trang camp is indeed on the beach but the sea is full of jellyfish which makes it impossible to swim. This obviously is not described in the brochure. There is also virtually nothing to do in Trang, it is very much a backwater. I would not recommend staying more than one night there.

3. My daughter was allowed to switch back to Ao Nang camp, and GVI said that the same programmes would be offered there so they would not have to refund. However there were no marine conservation programmes offered at the Ao Nang camp. The company that runs the conservation project mainly deals with beach cleanups and forest and seedling care. While this is good for some clients, this was not what was advertised originally and definitely not the original programme. The team that are running the conservation project have said that the GVI sales team often go above and beyond to promise potential participants stuff to lure them onto the project. This is not fulfilled and there are many unhappy participants on the project who are not getting what they came for. When I spoke to GVI about this, they said it was my daughter's decision to change camps so of course she would not be getting what she had originally booked onto. This response subverted what the team had said to my daughter when she was thinking of cancelling and asking for a refund.

4. Accommodation is basic which is what was advertised however please take into account that what GVI are offering is a bunk bed in a dorm and you can get that for around £6-10 a night in Ao Nang. So they are making quite a bit of profit on that.

5. The team don't like me to be in contact with them. I am the person that paid for the trip and my daughter is a YP who may not have so much experience of these types of businesses. However I have to say that unless you are wanting to work in conservation as a profession, GVI is not really the place for you and you are being charged through the nose for something that can be booked directly yourself, with a better environment and helping the local companies. This is without GVI skimming off a large amount of the profit.

As a result I do not recommend GVI except if you like to spend about £1K to £2K more than you should be paying for volunteering on a conservation project. I am very sad to be writing this review but it has been such a disappointing experience given the rave reviews that we saw on trustpilot before ours.

2 agosto 2025
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Risposta di GVI

Hi Isabel,

Thank you for taking the time to share your daughter’s experience with us. We are very sorry to hear that the program did not meet your expectations, and we appreciate the opportunity to address these concerns.

As your daughter is over 18, we will need her written consent to discuss the details of her program with you directly, as outlined in our terms and conditions. Once we have this, our team can review her case more thoroughly and provide you with the appropriate support.

While we understand your frustration, we’d like to clarify that GVI’s mission is to deliver meaningful, impactful experiences that benefit both our participants and the communities we work with.

If your daughter hasn't already, we encourage her to complete our feedback form here: https://docs.google.com/forms/d/e/1FAIpQLScqp8M5rt8uvdzUNgRkOZw9tpTvRhixhqJA6wIM1yF7jqQ49w/viewform. This will ensure her concerns are formally logged and reviewed by the right teams.

We truly value your feedback, and while we regret that your daughter’s experience was not as you both had expected, we are committed to using this input to strengthen our communication and programs going forward.

Kind regards,
The GVI Feedback Team

Valutata 5 stelle su 5

once in a life time experience

Such an amazing experience where i met life long friends and gained so much knowledge. Everyday was packed with new opportunities to help the turtles as well as presentations so we can inderstand our impact!

6 luglio 2025
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Risposta di GVI

Hi Gracie,

We're so thrilled to know that you had such an amazing experience. Thank you for being a part of something so impactful!

We hope to see you again soon.

Best regards,
The GVI Team

Valutata 1 stelle su 5

Very poor customer service

Will overcharge you and then ignore you for weeks, then lie about payments due. The whole thing feels very dodgy. No support when I am emailing, and fees seem to be made up at a whim. My friend has been charged more than me for an identical trip and no one can tell us why.

Also the bring a friend discount comes as a refund which takes a year to arrive… so I very much doubt I will see that money. also feels very dodgy.

Would recommend The Great Projects instead, great customer service and feels professional and safe.

12 agosto 2025
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Risposta di GVI

Hi Hannah,

We’re truly sorry to hear about your experience. Please know, we take all feedback seriously, and are committed to continuously improving our customer service.

At GVI, we aim to be transparent and fair in our pricing. A difference in fees could be as a result of grants received, hub location, program type, and project expenses. Our primary objective is to provide our participants with an impactful and meaningful experience while supporting our projects and communities around the world.

If you’d like to discuss your concerns further, please complete this feedback form: https://docs.google.com/forms/d/e/1FAIpQLScqp8M5rt8uvdzUNgRkOZw9tpTvRhixhqJA6wIM1yF7jqQ49w/viewform so the relevant team can review your case and respond as soon as possible. We’d be happy to provide more detail or clarification where needed.

Best regards,
The GVI Feedback Team

Valutata 5 stelle su 5

Maldives school and sports program

What an incredible experience this has been I did the school program in the Maldives for 1 week and then 3 weeks still in the Maldives on the sports program I have learned now skills and met amazing people along the way an experience I would recommend to any person that wants to experience this kind of thing and my advice for anyone interested is just do it and go for it and every opportunity you get on it take it cause for me this meant swimming with whale sharks Manta rays turtles reef sharks boat rides seeing dolphins going to other islands to watch volleyball games just an experience of a lifetime that will never be forgotten. Thank you GVI

13 luglio 2025
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Risposta di GVI

Hi Byron,

Thank you for sharing your amazing experience with us! We're so glad to hear how much you enjoyed both the school and sports programs in the Maldives — and that you made the most of every opportunity, from marine life encounters to cultural moments.

It means a lot to know the program left such a lasting impression. We truly appreciate your kind words and recommendation.

Thanks again for being part of the GVI community!

Best regards,
The GVI Outreach Team

Valutata 5 stelle su 5

A genuine experience of a lifetime in Limpopo.

A life changing experience for my 16 year old son: big game spotting, conservation work and immersion in the local culture. A huge thank you to Norman, Michelle and the team for organising.

11 agosto 2025
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Risposta di GVI

Hi Tony,

We are so thrilled to know that this was such a life-changing experience for your son! We hope to see him again on another program in the future.

Best wishes,
The GVI Outreach Team

Valutata 1 stelle su 5

Refund not paid

IMPORTANT: I am writing this as a genuine warning about GVI, in an attempt to prevent this from happening to others. In 2022, I paid them over $9000 for a project in Belize, which was to take place in the Spring of 2023. In the Fall of 2022, I was informed that the project was postponed until 2024. In the Fall of 2023, I was informed that the project was cancelled altogether and that I had the option of choosing a different program or receiving a full refund. I chose the latter. I was then informed that it would take 6 months for me to receive my refund (which I thought was odd), i.e. February 28, 2024. It is now almost 18 months later, and I have received a total of $867. I have made numerous phone calls. I have sent many e-mails. I have spent hours researching the company, to try to ascertain who the key players are and where they are located. I made a complaint to the Better Business Bureau. I sent registered letters from a lawyer, to 3 different GVI locations, and they all came back undelivered. Essentially, they are ghosting me by dodging every attempt I have made to contact them. This is tantamount to THEFT and, at best, it demonstrates that GVI lacks integrity. I advise you not to trust them with your money.

9 agosto 2025
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Risposta di GVI

Hi Kathryn,

We sincerely apologise for the delay in processing your refund. Your request has been urgently escalated to the relevant teams, and our Feedback Team will be in touch with you shortly.

Kind regards,
The GVI Team

Valutata 2 stelle su 5

Greece (Kefalonia) July 2025

Not worth the money you pay: accommodation and food is very-very basic, not as advertised. Also not sure how much actually of volunteering was done. It felt not much knowledge was gained in this program. The only valuable part in this experience was to meet new friends.

6 luglio 2025
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Risposta di GVI

Hi Alma,

Thank you for taking the time to share your experience. We’re sorry to hear that the program didn’t meet your expectations.

Due to the remote nature of many of our project locations, the accommodation and meals can sometimes be more basic than anticipated.

We’re also sorry to hear that the volunteering and learning components didn’t feel as impactful as expected. Our programs are designed with both meaningful contribution and personal development in mind, and your feedback will help us assess where improvements may be needed.

If you haven’t already done so, we’d really appreciate it if you could share more details via our feedback form here: https://docs.google.com/forms/d/e/1FAIpQLScqp8M5rt8uvdzUNgRkOZw9tpTvRhixhqJA6wIM1yF7jqQ49w/viewform.

We're glad to hear you were able to connect with new friends during your time with us – that’s an important part of the experience, and we’re happy it brought some value to your trip.

Thank you again for your feedback – it’s truly valued and taken seriously.

Best regards,
The GVI Team

Valutata 1 stelle su 5

HORRIBLE experience DO NOT trust the website

I went to the GVI Sea Turtle & Marine Conservation Teen Volunteering in Kefalonia. I’m 16 and want to be a marine biologist, so I joined to learn about marine life. Online it promised turtles, conservation work, and proper teaching. Reality? Absolutely not. And I paid £3,000 for this.

They don’t show the accommodation online for a reason. We slept in filthy tents with little to no privacy, some on paper thin mattresses where you felt the dirt. Councillors came in at any time, even while we were changing, despite being asked not to. Toilets were literally a hole in the ground. The nearest proper bathroom was a 10-minute walk away and off-limits after 10pm. The ones we could use were public, with strangers walking in and out. The kitchen was crawling with cockroaches, completely unhygienic.

We couldn’t walk anywhere alone. Not even to the playground a minute away or the “reception” (3 minutes away with drinks and ice cream) without at least two councillors following us. This was in a gated community with 24/7 monitoring yet we still had zero freedom or privacy, which was awful as a 16-year-old.

I also got injured early on, something to do with my knee, and they refused to let me participate in any activities. Instead of offering alternatives, they made me pay for taxis (about €20 each way) just to sit and watch everyone else. I spent over €150 on taxis alone and still missed more than half the activities I’d paid for.

And the turtles? In two weeks I saw about five, all from a public harbour we visited once. No eggs, no hatchlings, nothing like the website showed. The 4am “beach patrols” found nothing, and the staff couldn’t answer basic marine biology questions. Any “data” we collected would be useless, no serious conservation group would rely on untrained teenagers for scientific accuracy.

I went through two weeks of awful conditions, no privacy, injury, extra costs, and no actual conservation work. Complete waste of time and money.

20 luglio 2025
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Risposta di GVI

Hi Ela,

Thank you for your honest feedback. We're very sorry to hear about your experience.

We want to reassure you that the wellbeing, safety, and comfort of all our participants, especially younger volunteers, is a top priority for us. Please note that certain aspects of our teen programs, like supervision levels, are in place for participant safety – we apologize if this was not communicated effectively.

Our team is actively reviewing the concerns you have raised. To assist us, if you have not already done so, please fill in this feedback form to provide us with more information: https://docs.google.com/forms/d/e/1FAIpQLScqp8M5rt8uvdzUNgRkOZw9tpTvRhixhqJA6wIM1yF7jqQ49w/viewform. This will help the relevant parties address these concerns as soon as possible.

Regarding sea turtle sightings, we understand how disappointing it must have been not to witness more of them during your time with us. As this is a natural phenomenon, turtle activity can vary greatly depending on the season, weather conditions, and other environmental factors beyond our control. While our team on the ground does everything possible to maximize opportunities for sightings, nature, as you know, can be unpredictable. We appreciate your understanding in this regard.

Thank you again for sharing your experience.
Kind regards,
The GVI Outreach Team

Valutata 5 stelle su 5

It was sound at kekoldi Costa rica

It was sound at kekoldi Costa rica, all the staff are brilliant they actually do give a shit about the project and also about you as a participant and that really shines through. You'll make some good friends too and see some cool stuff. Would recommend. Thank you

7 luglio 2025
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Risposta di GVI

Hi Guy,

Thanks so much for your review! We're really glad you had a great time in Kekoldi and felt supported by the team — they truly care, and it means a lot to see that come through. We're happy you made great memories and appreciate the recommendation!

All of the best,
The GVI Outreach Team

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