Guardian Storage Recensioni 

196
•
TrustScore 2.5 su 5

2,3

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

For them to charge a rent increase but at almost TRIPLE the price when I first rented. Not even a month later the price increased to almost triple the amount. I have no one to move my stuff and get si... Leggi di più

Valutata 3 stelle su 5

Guardian has raised their rent multiple times in the past 5 years... now costing more than most other storage facilities in the area. In the winter, the place is ridiculously cold inside so it's a mus... Leggi di più

Valutata 3 stelle su 5

While the staff is usually very nice, I do have to say that the storage facility is filled with cockroaches. I've been renting a unit since last fall and within a few days my locker and my belongings... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Lock stolen out of my cart after I passed an employee...subsequently burglarized of choice items. no help at all for management. bad attitude, denial. No recovery even on insurance without visible dam... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Magazzino
  2. anche in
  3. Negozio di mobili

Informazioni su Guardian Storage

Informazioni fornite da varie fonti esterne

At Guardian Storage our mission is to be the premier source for self storage products and services. By utilizing the highest standards of design, development and management, we provide properties that consistently deliver satisfaction, value and peace of mind to our tenants. In doing so, we've created a company synonymous with quality, creativity, professionalism and excellence.

We pride ourselves on providing exceptional customer service to ease you through any transition life throws your way. When you visit Guardian Storage you experience The Guardian Difference: Our People; Our Solutions; Our Safety; Our Expertise; Our Community Support; Our Environmental Responsibility and The Guardian Guarantee.

Informazioni di contatto

2,3

Scarso

TrustScore 2.5 su 5

196 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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2,3

Tutte le recensioni

(196)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

REALLY worked with me!

I was selling my house in Pittsburgh and was relocating to another state. The closing on my new place kept changing, so the Guardian manager allowed me to eventually go almost day to day. He was very accommodating!

9 marzo 2015
Non scritta su invito
Valutata 5 stelle su 5

Awesome

I had a storage unit with Guardian for about 8 months. It was a great location, very clean friendly staff. The great bonus is that they have a truck you can rent whenever it is available for use. I would use them again if I need a unit

9 marzo 2015
Non scritta su invito
Valutata 5 stelle su 5

Excellent service with excellent storage.

The old adage, "You get what you pay for" rings true for Guardian Storage on Centre Ave. I had to store my furniture for a week while I moved to a new place and these folks were great. The service staff in the office were great. They have a truck you can borrow. So, I loaded my stuff I to the truck at my old place and drove it to Guardian where they have an indoor loading dock. The carts they have for you are great for loading/unloading. The whole process was a snap. Plus, unlike outdoor places, I knew my stuff was safe as it was 4 stories up with a keycode access plus excellent surveillance. There are cameras all around and inside the building. I had no doubt my possessions would be safe. When it came time to empty my unit, it was just as easy as loading it up. The folks here are great.

9 marzo 2015
Non scritta su invito
Valutata 5 stelle su 5

Good Value and Flawless Service

Guardian Storage is a top-notch storage facility. There was even a raised loading deck so that my boxes could be transferred directly into a moving truck when it was time to move them out. I recommend this storage facility very highly. We had absolutely no problems while our household goods were stored there.

9 marzo 2015
Non scritta su invito
Valutata 5 stelle su 5

Perfect solution for a college student

We live several hours away from my daughter's school and the thought of cleaning out my daughter's college apartment for the summer and hauling everything home was a little overwhelming (and then hauling it all back a few months later). Someone suggested storing the items near her college that she did not need over the summer. I did a lot of research and found Guardian Storage in Pittsburgh. It was indoors, climate controlled, clean and easy access (and 24-hour access). Saved us tons of time. Did not have to rent a truck, so saved us money in the long run!

9 marzo 2015
Non scritta su invito
Valutata 3 stelle su 5

Not the best experience, but OK

My experience with Guardian was OK. I had one incident that occurred during the course of several months of rental, in which the management contacted me to tell me my neighboring tenant reported oil/ petroleum in their unit, and it appeared to be coming from my unit, and would I check it out.
I made a trip over as soon as possible, and assured them it is not from me. After hearing nothing, I contacted them again a few days later to see if the issue was resolved, and found out that the tenant who's unit was above mine had lawn mowing equipment that was leaking into my unit. No compensation, no notice, nothing to inform me of potential damage.

9 marzo 2015
Non scritta su invito
Valutata 2 stelle su 5

Bad Move Out Day

This is for the Guardian Storage on McKnight Rd near Pittsburgh. On the day we moved out of the storage unit, our moving company had to wait for 1 and 1/2 hours until Guardian got their driveway cleared of snow. It is a very steep driveway and no one could get up it. And then, when we finally got in and were loaded and ready to leave, the manager was gone. He was gone for several hours. Very bad service. I am waiting to get re-imbursed from Guardian for the added cost of the movers due to their waiting.

Prior to that day, our experience with Guardian was very good.

9 marzo 2015
Non scritta su invito
Logo di Guardian Storage

Risposta di Guardian Storage

Thank you for your review Edward! We're very sorry that you had an unpleasant experience while moving out and will be sure to check on your reimbursement check. We hope that while your things were in storage it met your needs and that you would consider renting with us again. Hopefully the rest of your move went smoothly! Thank you for being a tenant with Guardian Storage.

Valutata 5 stelle su 5

ABOVE AND BEYOND

I had the privilege of being a customer at the Centre Ave location for years and I must say that Mr. John Hoburg and his staff were a pleasure to do business with. They ALWAYS treated me with respect and courtesy. Kudos to this location!


Sincerely,
Gerald Newsom

9 marzo 2015
Non scritta su invito
Valutata 5 stelle su 5

Wonderful facility and staff!

This storage facility is not the closest one to my home and it seems rather costly, however, I know that my items are secure, that the facility is spotless and the staff is attentive and accommodating.
Unfortunately the elevator in the building where my items are stored was not working for several weeks, probably close to a month. I had movers come in during that time and not having an elevator added to my costs substantially! I'm not sure what the problem was but I hope that they have it resolved and we will not be inconvenienced again.
Still, I would never store anyplace else. That's how good of an experience I have had with this Guardian facility

9 marzo 2015
Non scritta su invito
Valutata 1 stelle su 5

Avoid

Profoundly unprofessional, unfriendly and left all of my possessions smelling of mothballs. The manager is curt and rude, and her employees were unable to do simple tasks like, say, process my rental paperwork.

On top of that, the entrance is seriously difficult to navigate with even the smallest moving truck.

9 marzo 2015
Non scritta su invito
Logo di Guardian Storage

Risposta di Guardian Storage

Thank you for your review Christopher. I'm sorry that your experience was not up to Guardian Storage's standards but we will take your feedback to our staff and make improvements in our service and storage area. We thank you for being a tenant and hope that if you choose to store with us again in the future that we will do a better job of satisfying your needs.

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