Backed early on the Kickstarter. The tables quality exceeded my expectations, it's gorgeous and works great. Mine recently stopped working and customer service was so quick, responsive polite and help... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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My experience was beyond 5 stars very fast with a response with questions and problem solving. With my recent issues they were very fast to come up with a solution and not dragging it out for days lik... Leggi di più
Bought the oasis table from kickstarter October of 2024. Obviously there was delays and drama with tariffs and R&D. So it didn’t arrive until January of 2026. The second I got it there was a loud clic... Leggi di più
Buyer beware! I ordered a table in December and have been told monthly that it would ship “next month”. Here we are 5 months later and still no table. I have tried emails but it is an AI response e... Leggi di più
L'azienda ha risposto
3,2
Nella media
23 recensioni
Ha risposto al 70% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Excellent customer service
These are cool, the customer service is really good.
10 febbraio 2025
Non scritta su invito
I backed their Oasis Mini as a gift
EDIT: I backed their Oasis Mini as a gift about a year ago then purchased a second when given the opportunity. This would be a 5-star product (so far) with a 2 or 3 star experience.
I was hoping to receive one for my mother's birthday which is in June but I received an email that wouldn't be the case. Totally fine, I pivoted. Then I hoped I would be able to give it as a Christmas present. This time, however, not only did it not come, but I also didn't receive any replies to my numerous emails. They continued to email offers so I knew they were still accepting money but weren't taking care of the customers who had already paid.
I finally received a box with my order in January, almost a full year after I had placed my original order. I understand that supply chain issues, shipping logistics, etc. take time and are sometimes out of the company's control. Correspondence, however, isn't. I'm happy I finally got my order and the product seems very high quality.
9 dicembre 2024
Non scritta su invito
Oasis Mini team censor customers
This is the company behind the Oasis Mini project. A successful Kickstarter with multiple backers.
However they ignored international customers for six months, posted excuse after excuse about difficult tax and shipping.
I replied to a few comments on Kickstarter, informing about them selling the product to US customers with 2 week shipping guaranteed. Before international backers got their items.
The reaction from the Kinetic Oasis LLC? They cancelled my order after holding my money for a year.
From the Oasis team: "Your order was canceled because you were spamming. We invite open dialogue and will be posting a project update today, but Kickstarter's terms specifically prohibit spam."
I posted feedback as replies to comments by multiple backers requesting updates etc, informing them that Oasis were selling the product on their own website.
I did not post multiple new comment threads about the same thing.
And prior to that I had sent them a message via Kickstarter (private message, not comment) and email requesting updates.
So this is clear, Oasis team is censoring customers. Holding their money for a year only to cancel when people post the harsh truth.
Also they prefer satisfying US market before shipping to the people who supported their company from the beginning.
16 luglio 2024
Non scritta su invito
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