Groomers Online Recensioni 

Zero communication. Don't answer the phone, chat, or email.

After writing this I did get a call back and they explained they only answer recorded voice messages.

The item which was ordered did arrive swiftly.

Still think that good communication is vital however.

Lacking customer service skills in bucket loads!

Bought a dog dryer, received one that had been used, dog hairs in the filter and at the bottom of the box a handwritten note from the previous customer stating they'd used it but it wasn't fit for purpose. So not only are they terrible at responding to customer concerns they have no quality control.
Today I received a refund after being told they would send a replacement, no email to explain why, just a refund. I've been waiting for a dryer which was never going to be sent, all the while I could have bought my own replacement.
Pros - they arranged collection of the dryer, I was very happy with this service as it caused minimal disruption.

This was the first and last time I'll order from them.

horrible company , got problems over a month ,not returning money for faulty clippers , just keep sending same one and saying that nothing wrong with them, avoid this company!

They are all right for ordering mainstream brands, but their own products are cheap and nasty. I bought a conditioning spray from them that was marked as 'flammable' on the container, and stank of solvent -- something I'd never risk spraying on an animal. I complained about it and was told the ingredient in it was methylated spirits, something that's harmful for both human lungs and dogs if it's sprayed in the air, and is highly flammable, and that I could only return it if I hadn't opened it and they would only partly refund me. I also bought a shampoo for black dogs which started off black but turned green and developed a horrible sulphurous odour and had to be thrown away. The other shampoos and conditioners I bought from them didn't have that problem, but the results from using them on the dogs were poor and the shampoos they recommend for particular breeds don't seem well suited to them in reality. They seem to market a lot of gimmicky products like a shampoo for 'poodle crossbreeds', 'creative grooming' products, and dog 'fragrances' rather than concentrating on good functional products that do their job. I'd recommend paying the difference and getting the professional quality products from somewhere like Christie's Direct or Professional Grooming Supplies.

Poor customer service not impressed!