Dopo 15 giorni Purtroppo ancora non ho…
Dopo 15 giorni Purtroppo ancora non ho ricevuto il mio pacco
Risposta di Gripium
Hi Francesco,
We’re truly sorry for the frustration caused by the delay.
We completely understand your concern.
However, we would like to clarify that your order was placed as a pre-order, which was clearly indicated on our website at the time of purchase. This means that the shipping timeframe is different from our standard delivery times.
We received the new stock at the end of June and prioritized all pre-orders, including yours, to ensure they were shipped as quickly as possible at the beginning of July.
Your order has now been processed and is currently on its way to you. You should receive it within the next few days.
We sincerely apologize for any confusion and appreciate your patience. If you have any questions or need further assistance, we remain at your disposal.
Best regards,
The Gripium Team