I deposited money and received a bonus
I deposited money and received a bonus, which I later manually cancelled before requesting a withdrawal.
After cancelling the bonus, I was able to request a withdrawal of €500 without any restriction. The withdrawal was accepted and processed.
However, two days later, the casino removed the entire amount, claiming I was still playing with bonus funds.
The support team only provides generic answers and refers to terms and conditions, without giving any specific proof, timestamps, or clear explanation of how I was supposedly still in “bonus mode” after cancelling the bonus.
This is extremely misleading:
* I was allowed to withdraw
* The withdrawal was accepted
* Then the money was taken away afterwards
This does not feel transparent or fair at all.
Be very careful when playing here.







