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Great Rail Journeys - USA Recensioni 

7353
•
TrustScore 4.5 su 5

4,7

Tour operator
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309 W Washington Street, Suite 1100, 60606 Chicago, Illinois, US

•
1-877-929-7245

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... Leggi di più

Valutata 4 stelle su 5

Did not enjoy the 35hr train ride it was too long. Concession staff was very rude, The bathrooms were not clean and stocked with paper products. Once we arrived at Whitefish and met motorcoach everyth... Leggi di più

Valutata 5 stelle su 5

This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... Leggi di più

Valutata 5 stelle su 5

When mother nature made our river cruise untenable, GRJ not only made us whole, but covered the cost of non-refundable payments to other travel arrangements. I am highly impressed by the honorable w... Leggi di più

Dettagli dell'azienda

  1. Tour operator

Scritti dall'azienda

Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.

The leader in escorted holidays by rail

Scritti dall'azienda

Unique Experiences
We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
Explore with Sociable Groups
Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.

Book with confidence

For complete peace of mind

We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.

Informazioni di contatto

  • 309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, Stati Uniti

  • 1-877-929-7245

4,7

Eccellente

TrustScore 4.5 su 5

7K recensioni

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4,7

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(7353)

5797 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 3 stelle su 5

Do not book Cross Canada trip before examining every detail.

*Update*
Great Rail Journeys contacted me and agreed to pay for the taxi to and from our Hotel in Saint Foy to Quebec City.

Also there was a mix up on how many nights we were booked in our Halifax hotel. To compensate, Great Rail Journeys paid for our taxi to the airport. I have updated from 2 stars to three stars based on these actions. I do have to say that their emergency line is terrific and responds very quickly. I still stand by my title of examining all details of the tour before getting on the train.

Our hotel in Quebec City was 30 minutes away from downtown and old Quebec City. There was no pick up for our tour. When I asked Great Rail Journeys to provide taxi fare to get to the pickup spot for our tour they would not do so. We paid a lot for this trip and I find it unacceptable that they booked us at a hotel so far from the sights of Old Quebec. So we end up taking at least 3 taxi trips at over $30 each just to see what we came to see. They are the tour company and in good faith we left it in their hands to provide the best service in places we are not familiar with. They were very unapologetic when I called and asked for taxi vouchers and basically told us too bad. Would not ever use this company again and highly recommend you think twice and/or go over every detail of your itinerary with a fine tooth comb before booking. They do not send travel documents out until 10-14 days before the trip which does not leave much time to research every detail they finally set you up with. This is not good customer service.

21 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Initial contact

They left a callback message on my phone and were able to answer all my questions... so we booked! I'd like to give a shout out to Ashanti who did a wonderful job with our reservation! Thanks!

14 settembre 2026

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