Unprofessional Dental Office New City, NY
After being a loyal patient at this New City, NY office for many years, I was extremely disappointed with my most recent visit and the decline in professionalism and quality of care.
I scheduled my appointment specifically with Dr. John Symecko, yet he was not in the office when I arrived. I was never notified in advance, nor was I given the option to reschedule for a day he was available. No one from the office contacted me to ask if I would agree to see another dentist.
The appointment began 30 minutes late. While delays can happen, the care I received once I was seen was unacceptable. The dental hygienist failed to take periodontal pocket depth measurements, which is a basic standard of care—especially concerning given my history of needing additional dental treatment. The cleaning itself was extremely rushed (under 12 minutes), performed with a very heavy hand, and resulted in a chipped tooth. I was also not offered a fluoride treatment at the end of the visit.
I asked that Dr. Symecko review my X-rays and contact me to confirm that everything was okay. Despite following up with the office manager the following day, I never received a call from the doctor.
Based on this experience, I will be finding a new dental provider. Unfortunately, this practice is no longer one I would recommend to anyone seeking thorough, attentive, and high-quality dental care.
8 gennaio 2026
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