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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Superb Irish Company . The hampers were praised by people I sent to and the communications and delivery exceptional. I spoke to one of the staff there and could not have been more helpful.The artisan... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've placed orders with Grape & Bean twice in the last year. The experience was excellent both times. They have a good selection of high-quality, and good value, products. The web site looks good a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been ordering from the off licence for the last couple of months and I am very happy with their selection. Also, customer service is excellent as they promptly follow up when there are delays w... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di prodotti alimentari per gourmet
  2. Enoteca
  3. Fornitore di regali aziendali
  4. Negozio di caffè
  5. Negozio di cesti regalo

Scritti dall'azienda

Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

231 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(231)

66 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Miss their Abbeyleix shop.

Good value. I usually stop at their store in Abbeyleix but unfortunately it closed down . Their online store is good.

29 aprile 2024
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Risposta di Grape & Bean

Thanks Brian. We appreciate you sticking with us. We're adding new things to the website regularly. All the best. Tony

Valutata 5 stelle su 5

Easy to order and choose products

Easy to order and choose products.
The person who received the hamper, was really impressed and delighted with it

29 aprile 2024
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Risposta di Grape & Bean

Thanks for your order and kind feedback. All the best from Grape & Bean

Valutata 5 stelle su 5

Excellent reliable service

This is my third time to order with Grape & Bean. Always reliable and quick service. Presentation of the wine box is great and our clients are happy to receive them.

26 aprile 2024
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Risposta di Grape & Bean

Thanks Carmela. Your review is very much appreciated. As are your orders :) We promise to keep doing our best every time

Valutata 3 stelle su 5

The hamper arrived a day late

The hamper arrived a day late, which was annoying since it was a birthday present and the recipient went away on holiday the next day. I did note that the package spent a long time being processed by DPD, so probably not G&B’s fault. I am unable to comment on the contents as yet.

29 aprile 2024
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Risposta di Grape & Bean

Hi Chris
I'm sorry to hear that you were disappointed. Thanks for letting us know though.
We do communicate that our couriers don't deliver at the weekend (in our shipping information on the product page and elsewhere) but we are going to try to find ways to make that clearer.
We received your order at the weekend so the earliest we could ship was monday for delivery Tuesday.
Our goal is for both the sender and recipient to be happy so this is important to us.
Thanks for your order and feedback
All the best
Tony

Valutata 5 stelle su 5

Super fast delivery

Super fast delivery, excellent customer service & very pleasant to deal with. I definitely recommend this company &!the people who run it.

8 aprile 2024
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Risposta di Grape & Bean

Thank you Louise. We appreciate your kind words very much :)

Valutata 5 stelle su 5

The willingness of a staff member to…

The willingness of a staff member to personally deliver a ‘last minute’ significant birthday gift (on the required date rather than having to wait for the courier service the following day) spoke volumes for excellent customer service! Thank you!

20 marzo 2024
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Risposta di Grape & Bean

Thanks Pat

Valutata 3 stelle su 5

The website seemed to have issues with…

The website seemed to have issues with ordering delivery to Dublin but billing in the UK. Also, I discovered there is no messaging ie nowhere to write a birthday message (!!?!) to my 92 yr Aunt. I selected Grape & Bean as they offer Irish produce and non-alcoholic hampers that don’t include toffee or really sugary gifts. However, it’s not clear when the delivery date is. The hampers appear good, however the website really needs to be updated

8 marzo 2024
Non scritta su invito
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Risposta di Grape & Bean

Hi Susan

Thanks for the feedback

Those things are possible and are used every day by our customers but I would be very interested to hear more about your experience (in case there is something else we need to do).

Please feel free to email me on tony@grapeandbean.ie and we will try to figure this out for you.

All the best

Tony

Valutata 5 stelle su 5

Easy button for a thoughtful gift!

Very easy and clear online site to navigate, great selection and groupings for various events and food restrictions. Timely delivery and reasonably priced. The food and beverage offerings were varied and quality!

15 febbraio 2024
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Risposta di Grape & Bean

Thank you for the great review 😊

Valutata 4 stelle su 5

Excellent product for a gift and great…

Excellent product for a gift and great service. The only issue I had was that your delivery courier just left the product that I purchased as a gift on the doorstep of the recipients home which was very disappointing, as it is a food product.

8 gennaio 2024
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Risposta di Grape & Bean

Thanks for the feedback Mark. We will look into that and keep trying to improve. All the best

Valutata 5 stelle su 5

Absolutely brilliant hamper

Absolutely brilliant hamper - my parents loved it and commented on how well presented it was. Was delivered early, well before my dad's birthday which was perfect as otherwise I'd be worrying it wouldn't arrive on time! There was very good communication and it was a great service from start to finish. Wouldn't hesitate to order again from Grape and Bean!

4 gennaio 2024
Non scritta su invito
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Risposta di Grape & Bean

Thank you for the great review! We are always delighted when both Sender and Recipients are happy. That's what we're here for :)

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