Grantham's Recensioni 

Looking for a Part Ex deal on one of their vehicles. Didn't even want to look at my current vehicle, suggested I sell it privately. Not able to do any negotiating as they were clearly not interested. Some nice vans but a bit of a wasted journey.

Took our caravan here for service and never again. Received a call a day before collection with advisories, most of which we agreed to have done, which delayed collection. Again the day before collection I received a call to say that they were only just working on it but couldn't source a part, as I couldn't delay collection again I had to collect with work not done, as it was a seal I agreed for them to send it on and I would fit myself. 2 weeks later part still not arrived! After having spoken to people, this is not an isolated incident so we won't be back

Great service and communication

Initially when contacting Grantham's regarding the purchase of a touring caravan they replied and answered to queries quickly and efficiently even if a member of staff was out of the business and also followed my preferences method of communication. On viewing the caravan the salesman Chrstian got the sales pitch just right between selling us the caravan but not being pushy and gave us time to make a decsion he was also really honest about a couple of issues on the caravan from the start which was appreciated, also was honest if he didnt know the answer to something rather then usual salesman's patter which again we appreciated. After paying deposit it went downhill it seemed that Grantham's weren't interested in us and getting a handover date booked in, on paying deposit we was told 4 weeks. Felt if we didnt chase them nothing would happen on the sale. Eventually we got date booked in but felt we was the ones pushing it along and they would come up with excuses to keep putting it off. On handover the process was brilliant from the video I received from Gary on how everything worked, and also he answered questions i had confidently and honestly. I loved the video idea as I had a point of reference for anything I might forget in future. The part exchange on our van was excellent form Mark aswell despite a couple of issues on our 16 year old van the price agreed was honoured no questions asked. We had an issue with door lock on departure and as it was bank holiday no one was in the workshop was on hand to offer expert advice but Gary done his best to sort it out there and then.

I feel the biggest issue with this branch is it feels like they need a couple more staff members to make the sales process smoother.

Prompt delivery, accurate description of item and reasonable price.

I have used Grantham’s several times and each time it is first class service, you can check with them that the product is the correct one for your specific vehicle, the pricing is very competitive and delivery good . I would definitely recommend.

Excellent service,quick delivery

Granthams was the best online price for what I wanted to buy, they had it in stock (just like the website said) and the tracked delivery by Royal Mail was quick, nice and easy!
I had checked trustpilot for reviews before buying from them and it gave me the confidence to go ahead. Im leaving this review to keep their status at the 5 stars they deserve.

Great website, easy to navigate and order parts as required

There service is excellent quick delivery would definitely recommend using there shops ty I bought new awning light this was over Easter weekend excellent service ty

Excellent choice online. Quality product with fast delivery. Would recommend.

My 2nd service with Grantham's Retford, easy booking and achieved a quick turnaround before the easter break.
kept informed at all stages 10/10 to Sheila & the invoice wasn't so painful.

Very good prices. Fast despatch of well-packed goods

Best prices for accessories and quick delivery.

Easy to order and a great price and delivery was excellent within time scale stated will use them again if I need parts for my caravan

I agree with previous poor reviews.
Getting hold of the warranty team is very difficult, previous issues have been sorted quickly, recently however the service is appalling, I have had to contact the manufacturer of my caravan directly.
The telephone service does not appear to be working.

Sales department and shop obviously give a good service, wait until you have a warranty problem it's another matter, no reply to emails or phone calls.
Offered to solve my problems if I took down my earlier negative review,
AVOID THIS COMPANY

We bought a motorhome in 2025, and while the sales team were lovely and welcoming, our experience quickly became frustrating due to a lack of transparency and poor aftercare.
Some key details about the vehicle were not disclosed at the point of sale. For example, the previous owner had replaced the media system with one that didn’t include sat nav, which we only discovered later. The rear-view camera also didn’t work initially. Although it was repaired, the quality remained very poor, and we were told that Bailey rear-view cameras are “notoriously poor,” so no further action would be taken.
On our first trip to Spain, things took a turn for the worse. When opening the midi Heki roof light, it literally fell off in my hands. It was clear the unit had been previously damaged and had been poorly glued along the hinge. Photos supported this, yet when we raised a claim, we were told it must have been caused by leaving it open and it being hit—something we absolutely did not do.
As a result, our entire six-week holiday was spent without a functioning roof light. This was not only inconvenient but also stressful, especially in bad weather. We had to improvise by climbing onto the roof and covering the opening with plastic sheeting to prevent rain from getting in.
Granthams ordered a replacement part in September 2025, but by March 2026 it still hadn’t arrived. While we understand supply delays can happen, over six months was ridiculous and more could have been done to source the part elsewhere. In the meantime, despite our best efforts to seal the gap, we experienced ongoing leaks which led to soaked carpets and further frustration. In the end, we sourced the part ourselves from another dealer, and it arrived within two weeks.
The warranty was extremely disappointing and felt virtually worthless. Every possible reason was used to avoid paying out, and it was frankly insulting to be told we had caused the roof light damage when it was clearly pre-existing and should have been identified before sale.
That said, Sheila in aftersales was always polite, helpful, and understanding of the situation, though it was clear her ability to assist was limited.
We do now have a lovely motorhome, but based on our experience, particularly with aftercare and warranty support, we would not choose to buy from Granthams again.