Grand Ivy Recensioni 331

Disgusting company. Ignores emails. When trying chat feature they just regurgitate what has already been said.
Refusing to pay my 3k winnings is nothing short of fraud. They’ve had info re my bank statement with IBAN and also my passport photo. Utter farce. AVOID!!!!

Signed up just to realise how scammy this site is, I tried to withdraw without any playing or usage, so basically my own deposit money. It's been in review for a week and no replies. It says "in review" what a scam! Do not deposit to these scammers, they know what they're doing.

SCAM WEBSITE

Did not give me promotional offer. Deposited £250. Tried to withdraw and would not let me. Now I've been locked out of my account

Appalling customer service can't get your money out of them gotta be the worst online customer service I have ever dealt with

I have enjoyed playing some of their games, so I was willing to forgive them when they locked my account for review the first time when I tried to withdraw some winnings. But to do it again when I deposited a paltry £50 is unforgivable. Account has been under review for "fraud and money laundering" checks for over 2 weeks. It was £50 only for goodness sake! Now I get a mail saying they need many documents and pictures of me holding said documents. I think I'll just write this off now, too frustrating to deal with. You have been warned.

Honest review of this casino after a month of playing there.

The selection of games on offer are great. Lots of slots to choose from, including all the well known favourites. Personally I have found the RTP a little higher than others but that is just how it feels to me.

They use evolution for live casino games which are one of the best around. Especially as they offer Craps which is my go to casino game.

You get offered a different promotion every day with the wheel so there are plenty of deposit bonuses. Mainly with a 35x wager which does not feel too high.

Now the only reason this online casino does not get 5 stars from me is the time it takes to withdraw. For some reason when you go to make a withdrawal it has to get reviewed by the accounts department. This often takes around 32-48 hours which makes no sense when plenty of other online providers offer instant withdrawals. Once the withdrawal is approved they use instant bank transfer so that is a plus but I struggle to understand in this day in age they are still taking around 2 days to process a withdrawal.

Apart from this issue this online casino gets a big approval from me

After reading the reviews I thought I'd made a mistake, but I've had a great experience with them so far. I will say the withdrawal speed isn't great but was within the 1-3 days stated every time. I have withdrawn 4 times at nearly £ 1K each time and received my payments within 2 days each time . I also went to upload documents for verification and it was automatically done for me. I think before using the site ensure that you are verified before hand to avoid any issues with payments.

Deposited some money and they locked my account! No news since !
THIEVES THIEVES THIEVES

DO NOT USE THIS BETTING SITE BREACH OF BETTING BULLSHIT TAKES YOUR MONEY THEN WHEN COMES TO WITHDRAW CLOSES ACCOUNT AND SAYS BREACH OF BETTING RULES ROBBED ME OF OVER £2500 CUSTOMER SERVIVE SAYS EMAIL HAS BEEN SENT AND JUST SAYS BIG LOAD OF BULLSHIT WITH NO REPLY

I signed up and deposited £20 then was booted and it’s saying I need to wait for an email.. they shouldn’t be taking peoples money then saying they need to confirm. What if I don’t get the email tonight now? £20 down

They are scammers and frauds they closed my account for no reason and not gave me my money back emailed them no response basically robbed my money frauds don’t use this site I should have look at the reviews before using contact customer service they said they will email I have been waiting still no email what a joke of a site and the government is letting des sites get away with robbery is mad ridiculous site

When dealing with this caisno i put £160 in won £350 took 2-5 days to withdraw was a tad worried about payouts due to reviews made by other people as it was my first withdrawl however no issues payment was made after checks had been completed by casino.

second time putting on £40 with bonus won £9k in first £10 didnt have to complete wager as bonus was not used so customer service removed it and withdrew 24-48 hours later money in my account after casino completed checks their end.

Would say customer service was 10/10 - withdrawl process is a 6.5/10 could be a little quicker to match other casinos on speed of withdrawls however it was made. once review was completed in my bank in 2 hours or less

slot selection is a solid 10/10 so many slots to choose from so something for everyone.

Seems to be so many negative reviews but i have had nothing but a good experience from this casino even if i had lost but they still provided a good service and experience only thing i would think that needs improving is time scale to withdrawl as 24/48 hours is a little edgy with such negative reviews from customers.

Also bonuses are offered daily which is a very nice touch for you to increase your playing experience.

Help please I've toped up

Just won 106 pounds.. Not a lot but still a win.. If withdrawal goes smoothly I will update stars to 5 green ...

Who ever is happy to lose money
But loseee with no return
Just join this scam site
That's it had enough of this trash and scam
Loosing 1000 in 30 min isn't fair on 2£ bed without even a bonus
Good luck
And avoid this idiot site

Don't understand all the negative comments. I joined last week, made a few deposits and hit a massive 5k win. Withdrew yesterday and money already in my account. Great looking Casino very efficient payouts.

It’s been almost a month and nothing is been done, keep chasing them and the outcome is account close and 7k has been confiscated, without and sustained reason, absolutely bad service and not recommended

Deposited 6.2k and withdrew 8.8k over space of 3 months never had a problem

Quite possibly the worst slot site I’ve ever played, I’ve played a lot. Almost every bonus on every game I played, Again quite a few games payed an absolute minimum everytime without fail, deposit after deposit and still no win not even money back on most of the games, will not be returning and will be advising people against this slot!

They send me a email saying they reserve right to close my account anytime … with 8000£ on account. Week earlier withdrawal 100£ but I guess when it’s more then 1000£ they can close account anytime. But when you deposited a lot they don’t care. Waste of money and time. I will not leave it like that and i will take it further as it’s scam. They even don’t respond for emails. Send one generic email that they are closing account just because they can. They hold my winnings.. no one seem to care or even respond.
Will update but at this time I will start to reporting it as I am tired.