Grand Design RV Recensioni 24

I bought a 2021 image 22 . First Microwave and the inverter went bad it was under warranty. A have to travel 3 hours to the nearest dealer . I know that’s not there fault. Then refrigerator went out and of course warranty was out they said that only cost 4200 dollars. And now the seam on the front has separated for the roof took it to a deal again and grand design said it was part of my maintenance. Costumer service not very helpful or nice . That’s the main reason I bought the grand design is because of the reviews. Boy was I wrong!

In November, 2022, I purchased a 2023 Grand Design Imagine XLS 17MKE. One of the "Top Features" highlighted in their sales brochure is a tankless water heater. My unit is equipped with a 6 gallon Dometic tank type heater. I let it slide until after the second trip when it became clear the tank volume was insufficient for my wife to wash her hair even using water saving techniques. July 25, 2023, I contacted their customer service and explained my disappointment at an advertised Top Feature missing from my unit. The representative indicated that they reserve the right to change any feature without notice (not documented anywhere in the sales brochure). I was not satisfied and told her that the issue could be resolved by replacing the water heater with a tankless model. She agreed to further investigate. After 2 weeks and hearing nothing, I emailed for an update. The reply was they would do nothing. I am investigating further action I can take to get the feature they advertised. Where I live, they call this BAIT and SWITCH!

Update 8/16/2023

In response to a BBB complaint I filed, they say it was a supply chain issue and it was on the build sheet (like I was provided the build sheet). I paid for a tankless heater and that is what should be on the unit. Oh and by the way, it is apparently my fault because I didn't seek redress until now. The unit is still under full warranty. Buyer beware! One last note, Grand Design is owned by Winnebago. As they say, "the fish rots from the head down"! Hope this review helps you make a decision if you are considering a product from either manufacturer.

Update 10/23/2023

Tired of beating my head against the wall with these people. Just bought a Furrion tankless heater on Amazon for $650. Have an RV shop to install it for $380 in labor (2 hours). These people at Grand Design have thoroughly alienated a customer over $1,030. My advising folks not to buy a trailer from Grand Design will cost them much more than the cost of living up to their advertising. I went to an RV sale a week or so ago and told several folks looking at their products about my experience. I am guessing that in the near future, someone will not buy a trailer from them based on my experience, costing them much more than the $1,030. I plan to tell anyone in the market for a travel trailer my story. You know what they say, "I tell 2 people, they tell 2 people..... " it grows exponentially.

Update 2nd week of Nov., 2023

Sent note for technical support 4 days prior to end of warranty. No reply as of 11/29. I guess I am blackballed as a result of these negative reviews. Apparently they no longer view me as a customer worthy of their time. They have my money and that is all that seems to matter to them. Apparently, I am on my own from this point forward. STAY AWAY FROM THESE PEOPLE AND THEIR PRODUCTS!!!!

2023 Imagine. Worst RV ever. Stay away, please. I can't even list all the problems we are having happen right now. It's in the 20's. There wouldn't be enough space to list them all. Here are a few to start. The sun roof over the shower is just pulling apart, going to be some water damage there soon. The stove overhead vent filter cover fell off in transit onto the glass stove cover. Luckly it didn't break. Radio bluetooth doesn't work. My wife and I stayed in it to try it out one night while the weather was still warm so we turned on the AC and jump from the loud noise it was making, it was so loud we couldn't talk over it. Called the RV dealer we bought it from and asked for help, and they told us we had to drag it 200 miles to there dealership to get it fixed. (BLUEDOG RV PASCO WA) The dealer had it for two months and didn't do anything, then called and said it was done. They didnt even do a proper winterization on it that we paid for. That will be another review on RV service company's later. When we got it home the second time. We found trim laying on the floor where it had fallen off during transit. The cabinet veneer was peeling off everywhere. Then we had to stay in it as we were preparing to move our personal property after selling our house. That's when it got really bad. 3 weeks into march and the furnace stopped working. Had to use a space heater at night. That can be deadly. Tried to turn on the stove to bake some chicken tenders, and the pilot light wouldn't start. It's getting in the 80,s now so we have to use the real noisy AC unit. Waiting for that to go out. Then it won't be possible to stay in it. Called Grand design directly. They said they would have BLUEDOG CALL US. That never happened. They were no help at all. We are getting an attorney to sue.

I bought a new Grand Design RV in 2019. After 1 year the refrigerator started malfunctioning. The first time I had repairs done it was covered under warranty. The second time I had repairs done I was told I would have to pay because the warranty was expired. This in spite of the fact that the problem was never fixed. Apparently issues magically disappear when the warranty expires.
Grand Design claims to put customer service at the forefront but nothing could be further from the truth. In reality they warranty nothing. Problems are deferred to the manufacturer of the faulty component.