The help of the support staff is amazing can not speak highly enough about their due diligence in handling any problem that may occur after an order is placed. My thanks again Jamie.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
We have had an amazingly positive experience with Grand Kitchens. The design service was excellent during which our designer politely prevented us making some mistakes and provided genuine expertise.... Leggi di più
L'azienda ha risposto
This was a biggest nightmare ordering Easter lunch from Grand Kitchen . It was our biggest mistake. The quality and taste is very poor. Biriyani Khaima rice half cooked. Chicken half cooked A... Leggi di più
L'azienda ha risposto
Very helpful when I was upset with how long it took to get my son's birthday present, looking forward to seeing his expression. Thanks.
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
4,2
Molto buono
186 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great customer service
I ordered a canister set and one was damaged.
I contacted the manufacturer immediately. Luna was very helpful and concerned and replaced the damaged container for me. Thank you !!!
19 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Linda
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great Customer Service
I contacted Grand-Kitchen, about my order, one of the containers were damaged, I sent pictures of the container.. and asked for a replacement,
they said they would sent out a replacement, and have it packaged better... Now that is Great customer service.... Thank you Grand-Kitchen
14 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Tamara
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Need better shipping packaging
The canisters arrived with one of them being broken. When I contacted customer service they replied within 24hrs. I am still waiting for the replacement canister to arrive. I think the only thing that could use improvement is the shipping packaging. My package was beat up pretty good. Other than that, the canisters are AWESOME!
4 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Missy V
We are deeply sorry that the packaging you received was damaged.
We appreciate your understanding and understanding, as the product was not noticeably damaged. We will improve the packaging in the future.
If the damaged packaging causes any problems for you, please feel free to contact us for after-sales service:
📧 Customer Service Email: olivia@clientcare2025.com
We will do our best to provide you with appropriate assistance and look forward to providing you with a more secure and enjoyable shopping experience in the future.
Best regards
Olivia
Good customer service…
The product I ordered arrived damaged and unusable. I worked with customer service for another item to be shipped to me. Five stars for their willingness to replace the damaged items.
16 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Jeff
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
They addressed my problem promptly
16 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Ruth
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
They responded to my request when 2…
They responded to my request when 2 items were cracked. They are sending replacements.
6 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Pamala
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Replacement
Rep was quick to answer and tell me they would send me a new product after mine was damaged in the shipping..
11 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Linda
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great customer service
It took a little while to receive my container set but I was kept up to date throughout. The items were as advertised. One was cracked when it arrived. I emailed the company and they immediately responded they would send a replacement.
13 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Tricia
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Great customer service. Very fast response time.
Product was damaged in transit and they were super quick to resolve.
12 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Lorraine
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Mia was very helpful with my problem I…
Mia was very helpful with my problem I was having. She was very courteous and took care of the problem very quickly. I greatly appreciated all of her help.sf
13 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Susan
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Incredible customer service!
The best part of this experience was the customer service! I had an issue and MIA went above and beyond to help fix it! I am thoroughly impressed with her!
13 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear John
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great Service
I had a problem with an item broken in shipping. I reported this to store and they replaced item promptly. Love my baking set.
10 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Barbara
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
quick resolution
Although there was damage they quickly are solving it to my satisfaction. So am very happy with the product.
13 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Kay
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Top notch customer service
12 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Roxanne
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer service!
11 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear LaQuita
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
problem solved quickly
Although a couple pieces arrived damaged, customer service has been very responsive very quickly and will expedite the replacement. The remaining pieces are excellent quality and design.
8 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Christy
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
After finally sending pictures and also…
After finally sending pictures and also letting you know how much shipping the damaged items back, you were quick to let me know that you would replace the items. I canceled my complaint with pay pal. Thank you.
I will anxiously await replacement items.
Thank you
11 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Joyce
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Mia was a huge help !!
Mia was a huge help !!!
I ordered a flipper knife from a facebook add and was connected to Grand kitchen, and completed the order , and was super happy when the knife only took 20 days to get to me , huge bonus!!! The knife turned out to be a knockoff of another brand so I wanted return it . Mia was the one who got it done for me , she emailed me almost every day , and even said she was able to negotiate a deal with her supervisor where they would allow her to offer a 50 % refund and I would keep the knife , and she would only pay 20% of her own money , and the company would pay 30% !? I can’t thank Mia enough ! Thank you
10 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Jeff
Thank you very much for your high regard for mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Prompt reply from customer service
My products were damaged upon receipt. However, customer service has been very helpful in getting me replacements. I appreciate the prompt customer service help from Mia.
2 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Shelly
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Starting my collection
Had an issue with the product and it was taken care of right away
7 novembre 2025
Non scritta su invito
Risposta di grand-kitchen.com
Dear Sandra
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
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