“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Great customer service and support and great product Simple and easy to use and lots of functionality that can be tailored to your business needs
L'azienda ha risposto
We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient. A huge thank you to Ms. Mansi for her amazing support! She was so kind, p... Leggi di più
L'azienda ha risposto
I had a great experience with Mac from Grafter Support on Google Meet. He was friendly, patient, and explained everything clearly. He made sure my issue was fully resolved without rushing. Really help... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Informazioni di contatto
38 W Gorgie Parks, EH14 1UT, Edinburgh, Regno Unito
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4,6
Eccellente
222 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great service from Arqam as always
Great service from Arqam as always. Greatly appreciated.
4 giugno 2024
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Risposta di Grafterr
Thank you for your kind words!
We're thrilled to hear that Arqam consistently provides great service.
Your appreciation means a lot to us! 🙌
Team Grafterr
Thank you for your help today.
Thank you for your help today setting my card reader up.
Very quick and easy.
Thank you
24 agosto 2024
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Risposta di Grafterr
Thank you for your feedback! We're glad to hear that setting up your card reader was quick and easy.
If you need any further assistance, we're always here to help! 😊
Risposta di Grafterr
Thank you for your kind words! We're thrilled to hear you received excellent service from Ben.
Feel free to reach out. We’re always here to help!
Team Grafterr
Very good customers service.
2 agosto 2024
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Risposta di Grafterr
Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our support team.
If you ever need anything else, feel free to reach out. We’re here to help!
Team Grafterr
Very helpful team every time we call!
8 agosto 2024
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Risposta di Grafterr
Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our support team.
If you ever need anything else, feel free to reach out. We’re here to help!
Team Grafterr
Member of staff was very helpful thanks…
Member of staff was very helpful thanks guys
7 agosto 2024
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Risposta di Grafterr
Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our support team.
If you ever need anything else, feel free to reach out. We’re here to help!
Team Grafterr
Every minute counts…
Customer service and help desk as it should be… in today’s world of e-commerce management, epos, qr ordering and integration - every minute counts when it comes to revenue and profitability. The Grafterr team are quick to respond and will go that extra mile as standard when it comes to resolving a client side issue. 10 out of 10 - thanks for all your help.
25 luglio 2024
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Risposta di Grafterr
Thank you so much for your fantastic review! We're delighted to hear that our support team met your expectations.
We are always here to help whenever you need us. Thanks again for your support!
Team Grafterr
Darren is a superstar
What makes my experience with Grafterr so great is the customer support we have received - in particular from Darren.
Any question or query we have ever asked has been answered in a timely manner with a good solution.
I have full confidence going forward that the support we have received from Grafterr with continue being excellent with Darren working with us.
8 luglio 2024
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Risposta di Grafterr
Thank you for your wonderful review! We're thrilled to hear that your experience with Grafterr has been so positive, especially with the support you've received from Darren. We're proud to have him on our team, and it's great to know that he's been able to provide timely and effective solutions to your questions and queries.
Your confidence in our continued support means a lot to us, and we're committed to maintaining the high level of service you've come to expect.
Thanks again for your support!
Team Grafterr
The technical/service team is the best…
The technical/service team is the best that I have ever worked with. Has always received quick and effective responds. No matter what time of the day or night the call is, I have received their service. Very friendly and helpful.
5 luglio 2024
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Risposta di Grafterr
Thank you so much for your amazing review!
We’re glad our team has been friendly and helpful, and we’re committed to continuing this level of service. Your feedback means a lot to us!
Thanks again for your kind words.
Team Grafterr
Great for the leisure industry…
I run a bowling alley in Scotland and we have used Grafterr for our POS and have been using QR pucks to help let people order from their lane. It's been great so far and I'm impressed with the support and product. I used to use SumUp but this system is a lot better
1 luglio 2024
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Risposta di Grafterr
Thank you for sharing your positive experience with Grafterr! We're thrilled to hear that our POS system and QR pucks are making a significant difference at your bowling alley.
We look forward to continuing to support your business and are here whenever you need us.
Thanks again for choosing Grafterr!
Team Grafterr
Feedback for Arqam
What a person Arqam is, just opened new restaurant in Callander I was struggling with my system for literally a month and no one helped me and Arqam was the only one who solved all my problems while being there on the phone , guiding through each and every issue and he was very patient over the call. Thank you so much for your help.
28 giugno 2024
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Risposta di Grafterr
Thank you for taking the time to leave such a wonderful review!
Arqam and the rest of our team are just a call away. Thank you for choosing us to support your new venture in Callander!
Team Grafterr.
Applied for job qualified at and ignored
Applied for a job with a description of needing done ASAP ... with my skill set 10mins from my front door that was always getting let down from other people not herd a thing application hasn't even been reviewed wast of time getting involved with them
21 giugno 2024
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Risposta di Grafterr
Thank you for your feedback, and we’re sorry to hear about your experience. We strive to ensure every job application is reviewed thoroughly, and we apologise if this process took longer than expected in your case.
We’ll be looking into what happened to make sure we improve our recruitment process.
Thank you for your understanding.
Team Grafterr
Risposta di Grafterr
Thank you for your review!
We're glad to hear that your issue was resolved successfully. If you need any further assistance or have more feedback, please feel free to reach out.
Team Grafterr
Great service 👏 helping us a lot in…
Great service 👏 helping us a lot in any time we call
16 giugno 2024
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Risposta di Grafterr
Thank you so much for your kind words!.
If you ever need any further help, please don't hesitate to reach out. We're always here for you!
Best regards,
Team Grafterr
Stanny has been an absolute lifesaver
Stanny has been an absolute lifesaver, assisting me with setting up, installation, and providing guidance on how to use it. I couldn't have asked for a better helper!
12 giugno 2024
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Risposta di Grafterr
Thank you so much for your kind words!
Providing excellent support and guidance is a top priority for us, and it's wonderful to know that Stanny made a positive impact on your experience.
If you have any further questions or need additional assistance, please don't hesitate to reach out.
Best regards,
Team Grafterr
It was wonderful support like he solved…
It was wonderful support like he solved our problem withi 2 minutes
11 giugno 2024
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Risposta di Grafterr
Thank you for your wonderful feedback!
If you have any further questions or need additional help, please don't hesitate to get in touch. We're always here to support you!
Best regards,
Team Grafterr
Spoke to Neil Johnson he's very…
Spoke to Neil Johnson he's very supportive with my query. The way he is dealing with the customers is so good.
6 giugno 2024
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Risposta di Grafterr
Thank you for your kind words! We're thrilled to hear that Neil provided you with excellent support and handled your query so well. Customer satisfaction is very important to us.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Best regards,
Team Grafterr
Speedy service
Neil was great. He gave me step by step instructions to sort the problem out I had with the software using a video call and we were up and running within ten minutes. Impressed!
5 giugno 2024
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Risposta di Grafterr
Thank you for your kind words! We're thrilled to hear that Neil was able to help you resolve the issue quickly and efficiently.
Your feedback is greatly appreciated, and we're glad you were impressed with the service.
Thanks for choosing us!
Team Grafterr
Stay away from them
Stay away from them. You will loose your customers and your peace. They are good on promising but nothing else! They don't have something to work properly only promises. The till is full of bugs. The online ordering system doesn't send the orders to the kitchen display and the kitchen display is just dummy.
You are the provider and you know that. How can you explain that your system is the maybe the only in the UK that cannot summarise the same product when you print the receipt?
So far a small amount you print one meter of paper and the customer needs half an hour to check the receipt!
How can you explain that I'm missing online orders from your system and except that you charge me platform fees for cancelled orders? When I'm asking for a refund you are disappeared! No after sales support only promises!
Try to fix serious issues with your software and don't waste your time with reporting reviews! Doesn't fix the critical issues that you have!
The issues that I have already mentioned to you are 100% real.
19 maggio 2024
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Risposta di Grafterr
We appreciate your feedback and take these concerns very seriously!
We have carefully reviewed the information you provided and checked our records across all of our teams and products.
Unfortunately, we are unable to find any records associated with your email, name, or phone number in our system.
It appears there may have been a misunderstanding regarding the provider. We kindly ask you to review the details, and if you find that we are indeed not the service provider in question, please consider removing your review.
Update:
We strongly contest the authenticity of the issues you've described, as they do not align with the known functionality of our system.
If you are indeed a customer, please provide specific details or account information that we can verify, as the information previously provided does not match our records.
Since we cannot verify your account and you have not provided valid information, we will be compelled to report this matter to Trustpilot.
Best regards,
Team Grafterr
Great platform, great team.
Grafterr have a very comprehensive platform for hospitality businesses; POS, Self-serve kiosks, KDS, online ordering, payments. It took a few days to get everything up and running but the team were super supportive and answered all my questions. I've been using the system in my London based QSR for a few months now and my team love it, very user friendly and it's a massive improvement over our previous provider Tevalis
17 maggio 2024
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Risposta di Grafterr
Thank you so much for your wonderful review!
We're thrilled to hear that our platform is making such a positive difference for your QSR. It's great to know that your team finds the system user-friendly and a significant upgrade from your previous setup.
We're always here to support and answer any questions you might have. Thanks again for choosing Grafterr!
Best regards,
Team Grafterr
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