Goodguys Recensioni 

It's hard to reach the customer service team even you wait for hours. There is no response for complains sent through websites even you receive an automatic confirmation saying it will be responded in 5 days. And the stores don't have any customer service in terms of online or phone shopping or store cash deals.
The store cash is designed with terms that are such an inconveniences like,
Must be used within short 1 week to 10 days of time and there is nowhere indicated visibly that you have to use all the voucher amount at once and the details vanish once you used in no way for you to track.
They send text to your phone that you received this voucher.
And they don't replace with another voucher if you missed the time or made a mistake of trying to split the payment. I have used $29 of my wallet cash to order a charger after that I lost the remaining $71. I have made the purchase and additional options considering all the savings but it ended up exceeding the savings I planned.
Store cash wallet sounds like a pain and very tricky money pit.

I have bought most if not all of my appliances from Good Guys Loganholme. Staff members are friendly and have good product knowledge - plus they are always sharp on price. I purchased a new LG Fridge and Toshiba Smart TV. The fridge was perfect unfortunately the Smart TV screen was cracked - these things happen, be better if it didn't but these things happen. It was an inconvenience as I had items delivered - I don't have a vehicle to transport large items. Luckily my brother was free and I was able to take the TV back to the Loganholme store. I'd like to acknowledge Good Guys Loganholme as they took care of everything - they took full responsibility for the broken TV and got me all sorted with a new one (upgrade as well due to my TV not being available in-store and for the inconvenience). Thank you for your great customer service - Telita (sorry if I spelled your name incorrectly), Adam, Kate, and Alicia. I always shop here and will definitely continue to do so thanks to your great service. Thanks for looking after me.

This is a shocking experience with goodguys and never will purchase with this shocking company again. Online purchase for a tv on Nov 2022, commented to be deliver before Xmas. FAILED due to shortage . We then had no further update or follow up for 2 months until we called up again in Feb- then arranged for delivery manually due to fail of the order system.
We then ordered for tv installation- booked in the time - no show for the day and advised job never sent to installer as payment not being made. There was no advise of payment to be made and why service payment to be made when service not even deliver. I then called up again - transferred for 5 times with 7 calls in total to find out what has happened. Ended up no text was sent to me for payment .

I won’t and never recommend anyone to be shop with this company again .

The StoreCash is a SCAM!!! I have reported it to the ACCC and suggest you do too... what a TOTAL JOKE!!! We bought a stand up freezer in December 2022… the sale, transaction and pickup went quickly and smoothing… as part of the deal there was “StoreCash” offered and bonuses if you paid a certain way etc.. it is now 30 January 2023 and this “StoreCash” has not appeared and they will not help me to find it… I have spent over an hour on the phone already and got nowhere and just now have been hung up on again while on hold… shop elsewhere.

I've never had an experience with a company this large this dismal. They take over 2 months to issue store cash with a 10 day expiry hidden in the t&c's. Even if you're one day late, they refuse to reissue. I personally will never be using them again for anything, regardless of how good the deal is.

I'd avoid them, if I was you.

I never do google reviews, however the good guys at o’connor sounds like they are more like bad guys. If I knew I was dealing with bad guys then I will it would be ok
Not to get any responses to my emails
Mistakes with passing details to the deliver driver
The 2nd fail attempt for deliver
The poor after care
No calls back
Rude service
I even tried to cancel my order then I found out they decided to deliver
Highly recommend to deal with Belmont. I have used them before and 1000% a lot better

I became a member in September of 2022 but did not receive one Gazette. I called in December of 2022 and was told the address was incorrect which I found hard to believe cos I was a member for years so I was in the system. As of today I called and talked to Abby because I have still not received a Gazette. Abby tells me this a Post office error. I told her GoodGuys already admitted that there was a address error. She repeated herself six times that I should go to the Post office. I said all I want is my gazette she got all cocky I then said I want a refund and she hung up. I got nothing for my money but a headache an attitude. This is highway robbery

If I could give no stars, I would. I was gifted a Good Guys $50 gift card for Christmas that was ‘faulty’ and could not be used in-store. After being hand balled around three different 1300 numbers and customer support service staff (and the huge amount of time spent on hold), I was not helped or compensated. I also emailed customer support service on the website; I've had no response. I was so disappointed with the poor customer service, I am now at the point where I will not be spending another cent at Good Guys, and they have lost a customer who used to purchase all their electrical goods from Good Guys. I will never shop there or JB HIFI who owns Good Guys again.

Outrageously awful experience.

Made a purchase of a tumble dryer on 1 Oct. The product was on the floor and checked to be available for delivery the next day. Paid the $55 delivery charge.

Thats the last I heard from them.

3 months later (!) I get a text asking me to "rate my experience". Wife goes into the shop and the store guy tries to fob her off by saying "the order has been fulfilled". What a joke. They lost the item, lost the invoice, lost track of the order and then had the gall to tell my wife that "it has been delivered".

Do not trust them. They suggested I get a refund from a online purchase to buy in store. 3 weeks later, no refund. When you call them, expect a wait over an hour. They promise the refund within five days, but still no refund.

Their service is not good, they internal processes are not good, everything they do in store, online or on the phone was not a good experience.

Went to Fountain Gate good guys
Bought a Weber BBQ stand so it was a bulky item
No one approached me to help with advice and as I struggled to carry the box to the checkout 3 sales people watched me and not one offered any assistance
Complete lack of customer service

Received Friendly Customer Service purchasing a new TV however was not informed of the requirements to be registered for Digital Wallet prior to purchase to receive Store Credit via promotion. Contacted Customer Support the following day to be informed there is nothing they can do to make this right and they are unable to provide the store credit.

Ordered Airfryer on line, received ready for collection email, etc but when I arrived to collect, I was told the only one was display, without box! That mattered as I wanted this as a gift. Apparently there were none at any other stores in my state.
I received a slightly cheaper price, but the point was missed. Apparently all notifications are sent automatically by computer. I think they need to revise the system so that goods are physically taken to a click and collect place when ordered. Plenty of stores do this successfully. I will not even try to buy online at this store again.

Please change the name to BadGuys instead of GoodGuys
Took my store cash amount and order has been cancelled, I am trying from last 3 days still none of staff solving my problem, keep on disconnecting chat, useless team

Bought TV online, monies were taken out of bank account twice for one order, local good guys store will not deal with anything to do with online orders, cant speak in person when you phone sent straight to automated service, one day I spoke to someone and they put me through to the automated service, very frustrating, customer service too automated with no answers, lodged dispute through bank today, would not recommend good guys online click and collect,customer service is none existent

Store credit expires in 5 days!
Bought a google hub ticket $79, requested a discount was dropped to $74.50, happy and went to pay at counter. Staff said can't apply store credit on discounted price; only on ticketed price. I told her I thought the $20 store credit was like my cash but she would not accept. Eventually paid $59. Had never used it before although they send it every 3 months or so (no fixed tme). Use it or loose it.
It's a joke. Would warn people to not get caught with store credit enticing. In my case, only $4.50 but it's the principle.

Knowledge of products of sales associate Ray

These guys are absolute Muppets! Try navigating their clicky website to simply check your account information. Good luck, set aside a good half hour. The contact us page has links which go nowhere. God forbid a company of this size would have a centralised call centre. Little fish, big pond.
Try going in there and you get the typical little brat who thinks he's a big shot because he got his first job, paycheck and knows a thing or two about T.V's..... Ask him about status of a backorder or anything that requires the slightest bit of initiative and watch them get assistance and then you have 3 imbeciles that don't know what they're doing. Do yourself a favour and go to Harvey Norman, JB, anything online just not these guys. I was given a gift voucher but given the headache that this sloppy excuse for a retailer is I will just let them keep the money.
I hate you The Good Guys

This is one of the worst experiences I have ever had. Their rewards are a scam and dishonest and should not be trusted. Just go to any other retailer other that JB or GoodGuys.

The Bad Guys take your cash and then you never hear back from them. If you try calling to speak to someone about the status of your delivery you will reach a 1300 number that doesn't answer.

Avoid shopping online with them.