Hi Mashal Khan,
Thank you for your feedback. We regret that your experience with our product did not meet your expectations. We would like to clarify several points:
1. **Initial Download and Documentation:**
- On 30/05 at 23:58, you downloaded the free trial version of our EA. The downloaded file includes the EA, a detailed document with all necessary information, and a manual video guide.
2. **Follow-Up Support:**
- On 31/05 at 14:18, we sent you an email with additional tips and instructions to help you start your trial week successfully.
3. **Purchase of Basic Plan:**
- On 03/06 at 13:54, after three days of using the free trial, you purchased the Basic Plan for $49 (during our sale period). If you experienced poor results, it is unclear why you would choose to upgrade to a paid version.
4. **Support Requests:**
- On 03/06 at 10:29, we received an email from a different address under a different name, inquiring about our Telegram channel and trailing feature.
- On 04/06 at 01:19, we responded with more tips and instructions, clarified that we do not have a Telegram channel but are working on a Discord channel, and reiterated that support is provided via email with a maximum 24-hour response time. The maximum waiting period you experienced was 15 hours.
- The trailing feature and certain parameters are exclusive to our Pro and Business plans, as we continually optimize these based on market changes. The Pro plan costs $389, not $1800, and the Business plan, which includes source code, is $1890.
5. **Repeated Email:**
- On 04/06 at 10:15, you resent the same email from a different address and name. We responded again, ensuring all your inquiries were addressed.
6. **Failed Upgrade Attempt:**
- On 07/06, we received a notification of a failed transaction for an upgrade to the Advanced Plan for $189.
Throughout your trial and paid period (30/05 to 07/06), our EA achieved a 6% profit with a 0.99% drawdown and a profit factor of over 6, indicating a successful performance.
For further details, including proof of our communication and EA performance during this period, please visit https://nemmalafx.my.canva.site/prove
**Note:**
- Please verify the email addresses you used and ensure you read our communications carefully. The initial balance recommended is $2000, not $500. With the default settings, the EA uses less than half of the balance, approximately $250, which is a very low balance to start with. We urge you to read our manual thoroughly before using our bot.
- If our EA was truly as problematic as you describe, it raises the question of why you upgraded to a paid version shortly after starting the trial and attempted another upgrade today some hours before this feedback!
We encourage potential users to try the EA themselves with our free week trial and make their own judgment.
Best regards,
Gold Hitter V3.9 Support