Gold Crest Holidays Recensioni 

84
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

i personally want to say a massive thankyou for our trip to disney! It was all down to our driver mark, he is a credit to your company, he made the journey to and from disney very enjoyable, the journ... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had a lovely holiday with Gold Crest Holidays went to Disneyland Paris, Maggie and John are lovely and loved after everyone thank you x

L'azienda ha risposto

Valutata 4 stelle su 5

We had a fab time on our break. Our coach driver Damien was extremely helpful and the coaches were comfortable, offering tea/coffee-making facilities and a toilet. There were regular breaks/stops for... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Just returned from a trip to France for seeing the sights of Paris and the Arc de Triumphe races. We were a group of 12 passengers from our Bowling Club in the West Midlands taken by a Tudor Rose coac... Leggi di più

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Dettagli dell'azienda

  1. Tour operator

Scritti dall'azienda

Gold Crest Holidays is an award-winning coach trips and short breaks provider since 1995. A family-owned and run coach holidays company is also a member of ABTA, offering financial protection to customers. Specialising in holidays to Disneyland Paris, sporting events, concerts, City Breaks, flowers and gardens tours, Christmas Markets and so much more.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

84 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,4

Tutte le recensioni

(84)

10 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Gold Crest made everything so easy and straightforward

We recently travelled to Disneyland Paris with Gold Crest Holidays, and the kids have been begging us to go again every day since! What an experience we had, it was top notch from start to finish 👌 The first thrill of the week was arriving to find our coach was Disney emblazoned - it even had a Mickey registration plate! 😍 I wish I could've videoed the children's reaction because it was priceless. Two super excited kids! (and equally excited parents!) We then had a couple of hours drive to Peterborough for the next pickup and a quick stop. Then on to London Victoria, with the driver sharing with us all of the best sights and interesting facts through the city. Then it was on towards the Eurotunnel. We had another stop before the train and border, and everything went so smoothly. Honestly, when traveling with kids the last thing you want is more stress, and Gold Crest genuinely made everything so easy and straightforward! We were soon under the sea, with the kids expecting to see fishes through the train windows! 😂 We exited in France and were on our way again. It's another couple of hours to Disney from the tunnel, and we had a quick stop to toilet and snack, before we soon started to see the signs pop up for Disneyland Paris. There were whoops of joy from all of the passengers on the coach, and as we had been watching Disney movies throughout the journey, there were spontaneous break outs of singing along the final stretch which was fantastic, and such great fun for the kids all joining in together. When we arrived at the hotel, again, Gold Crest had made sure everything was already done for us. We were given our room key cards and Disney passes on the coach, and we headed to our rooms, dumped our bags, and then went for dinner. The hotel we stayed in, Sequoia Lodge, has an all-you-can-eat buffet style selection, and what a selection there was! We filled our plates until we were ready to pop, and then headed back to our room. On the way we saw our first character! They do meet and greets with everyone, so we had a hug and our photos taken before heading back to our rooms for some rest. In the morning, I remembered our driver had told us that you can get free coffees using your room key at the machines on each floor, so I made sure to get one 😁 Then we headed off to breakfast (all-you-can-eat selection), before we walked to the Park. We then spent an incredible day of magic, fun and laughter, making the absolute best memories with our babies. It's everything you could wish for, and more. The parades, rides, food, experiences, the fireworks, the way everyone of every age comes alive and dances to the music. It's just magical from start to finish! After three full days in the park, we were shattered and ready for home. I was dreading the coach journey, thinking the kids would be hard work as there was no excitement, but we just chilled, watched movies and slept most of the way! The kids (4 & 8) were absolutely shattered, so I think they were happy to just rest their little legs from all the walking we did! 😂 Again, the whole travel back went without a hitch. It was so well organised, we stopped for breaks and food, and I never had to actually think for myself, I just followed the instructions given by the Gold Crest representative. I'd had reservations about traveling by coach before, but I would honestly do it again tomorrow (we're already saving to go back!) As a Mum who always has to do EVERYTHING, it was sooo nice to have someone else doing the organising! In comparison to traveling by plane, where I'd have had to sort out check-in for the flights, transfers, hotel check-in/out etc, it genuinely gave me some incredibly rare breathing space, so that I was able to simply enjoy the whole experience with my children, instead of stressing that I'd forget to do something. What Gold Crest provided for me is priceless, and I wouldn't hesitate to travel with them again. Thank you ❤️

17 luglio 2022
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Risposta di Gold Crest Holidays

Hi Melissa, Thank you so much for your wonderful review and we are thrilled you and your family had such a great time travelling with us to Disneyland Paris!

You were one of the first of our customers to travel on board our brand new Disneyland Paris wrapped coach, it is a real head-turner and is loved by kids of all ages!

We have had the pleasure of taking customers to Disneyland Paris (and many other holiday destinations) for around 28 years now and we value each and every one of those customers.

We very much look forward to you booking with us again in the future. As you have had a past booking and therefore a loyal customer, you are entitled to a 5% discount off a future trip with Gold Crest Holidays. Just mention this at the time of booking.

Best wishes from all the team at Gold Crest Holidays.

Valutata 1 stelle su 5

Do not book with this company

Do not book with this company , worst company I have ever had the misfortune in dealing with. I booked for my daughter and myself to go to euro Disney for September 2020 which was canceled due to covid so I moved the holiday to the following September. I was waiting to hear of them due to payment and what was going on with my holiday so when I decided to ring they told me my holiday had been cancelled because they hadn’t heard from me no attempt was made to contact me at all , then when I rang them they told me I had to deal with them through email which was a nightmare, they then told me I had to prove I payed for the holiday so I had to produce documents which when I did they didn’t accept I then threatened them with legal action and low and behold they changed their mind and said they could accept it and thankfully I was able to have a full refund , the customer service was disgusting and I would never ever deal with this terrible company again .

17 giugno 2022
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Risposta di Gold Crest Holidays

Hi Rebecca and sorry to read your review. We are glad we were able to resolve the issue you had during the coronavirus pandemic with your transferred booking. This was a tough time for everyone. As a family owned and run company for 28 years and as members of ABTA, you could be sure of financial security. We would be happy to try to restore your faith in our company and extend to you our loyal customer discount of 5% off a new booking. Best wishes from all the team at Gold Crest Holidays.

Valutata 1 stelle su 5

I wouldn't ever use this company again

I wouldn't ever use this company again. We booked euro Disney Christmas break last year which was cancelled due to covid we didn't seek a refund to support the travel company and moved our booking to this year for next week the new changes due to covid have caused massive issues for several of the family who work in the care sector so we asked to move this to next year they have refused and told us they will take 75% of the money paid. Hays who we booked through have been fantastic and asked if they would allow a name change and they would try and sell it for us and they refused this also!! Shocking customer service don't book unless you are 100% certain nothing will stop you going!!

3 dicembre 2021
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Risposta di Gold Crest Holidays

Hi Sylvia, we were sorry that we weren't able to move your booking at the last minute as we had fully paid Disney for your trip and the trip went ahead. Unfortunately at such a late stage Disney would not allow a refund or any amendments. We offered a lot of extra flexibility to our customers during covid, whereever possible and our customers were fantastic in return and really supportive. We are sorry we could not do more for you at such a late stage, if we could have, we would have. We hope you will consider us in the future and as a loyal customer we would extend to you a 5% discount off a future Gold Crest Holiday. Please mention this to Hays Travel at the time of booking. Best wishes from all the team at Gold Crest Holidays.

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