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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Fantastic customer service, I got a last minute order that required some vinyl, I didn't have enough and couldn't remember which shade it was, so rang customer service up, very helpful, ordered online... Leggi di più

Valutata 5 stelle su 5

So I was looking for the new Creality Sparkx i7 3d printer bundle, came across this company and took a look, I found what I was looking for! A few emails to a fabulous lady (Cerys), and I ordered it f... Leggi di più

Valutata 5 stelle su 5

This company is great for all things digital crafting. I've had four orders so far. My recent one was ordered Friday afternoon and somehow was the delivered the following Monday morning. Super fa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered 3x cutting mats for Brother Cut n Scan. Mats are excellent value for money and were sent out promptly & arrived few days after placing order. Site is easy to use. Customer service lady was... Leggi di più

Dettagli dell'azienda

  1. Negozio di artigianato

Informazioni fornite da varie fonti esterne

Craft store selling high quality vinyl rolls and sheets for with Silhouette, Cricut and all other electronic cutters | Free Standard UK Delivery


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

54 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I required some guidance which was…

I required some guidance which was given to me very promptly and then my goods arrived very quickly. Would happily order again.

4 marzo 2025
Non scritta su invito
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Risposta di Greenstik Materials

Thank you for your feedback!

We're pleased to hear that you received the guidance you needed quickly and that your order arrived without delay. It’s great to know you’d order from us again—we truly appreciate your continued support.

Best Regards,
GM Crafts

Valutata 5 stelle su 5

Greenstik responded well to my query

Greenstik responded well to my query. My other half and I have found they answer questions very quickly.

6 marzo 2025
Non scritta su invito
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Risposta di Greenstik Materials

Thank you for your kind review!

We're so pleased to hear that you and your other half have had a great experience with our customer service. Providing quick and helpful responses is something we strive for, and it's great to know we’ve met your expectations.

We appreciate your support and look forward to assisting you again in the future!

Best Regards,
GM Crafts

Valutata 1 stelle su 5

Ordered tshirt transfer

Ordered tshirt transfer, no instructions with it!!!! Transfer ruined. World book day idea ruined. Waste of money

2 marzo 2025
Non scritta su invito
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Risposta di Greenstik Materials

Thank you for your feedback.

We’re sorry to hear that you had trouble applying your transfer. The packaging on the roll includes a link to our website, where you’ll find detailed application guides to help ensure a successful transfer. We have not received any contact from you regarding this issue, but we’re always happy to help if you need support.

Please feel free to reach out to our customer service team, and we’ll do our best to assist you.

Best Regards
GM Crafts

Valutata 5 stelle su 5

Brilliant Customer Service

I had some issues with my order but Cerys from GM Crafts Customer Services went above and beyond to sort out the problem with me, and in the end all turned out well. I was treated with understanding and kindess the entire time, as well as prompt responses and follow-ups. I'm really happy with the customer service from this company

28 febbraio 2025
Non scritta su invito
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Risposta di Greenstik Materials

Thank you so much for your kind words!

We're sorry you had an issue with your order, but we're delighted to hear that Cerys was able to turn things around for you. Providing friendly, efficient, and understanding customer service is our top priority, and it’s wonderful to know that you felt well taken care of.

We truly appreciate your support and look forward to serving you again in the future!

Best Regards,
GM Crafts

Valutata 5 stelle su 5

Very impressed with the service.

Very impressed with the service from GMCRAFTS Greenstik Materials. Ordered one day and delivered the next and it was free postage too. Item arrived well packaged and I will consider using gmcrafts again.
Thank you

21 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Crealility 3d Printer

Had a problem with a 3d printer...notified gm crafts of problem and they were on the ball with the manufacturer many times but the manufacturer was stalling dealing with the problem....expressed my disappointment with the manufacturer and as always the problem was sorted immediately with gm crafts and ordered a replacement...I can't express my satisfaction enough regarding any items I've purchased from gm crafts and especially my last order that was £750 so a lot of money...yes i possibly could have got my 3d printer for a few pounds less but the customer service from this company is priceless and would highly recommend using them.
Once again GM Crafts thank you so much for your time and effects sorting this problem out that could have possible grown into a nightmare for me and as Arnie says,'I'll be back'

20 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

I don't rate this company

I don't rate this company, actually pretty shocked if I'm being honest, bought 21 coloured siser htv vinyl for £53. Genuinely the smallest amount of vinyl for the price I have ever seen. 220mm by 500mm. Currently waiting on someone getting back to me so I can send it back

3 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service and good prices

Travelled to a show to ask questions before buying. Very helpful chat so bought an xTool M1ultra. Told it would not be delivered until after the weekend as it was a Friday - it came the next day. Great service and good prices

22 novembre 2024
Non scritta su invito
Valutata 4 stelle su 5

Great PVC Free Vinyl for Laser Cutting.

I bought several colours of PVC Free Vinyl for use with a blue light diode laser cutter.
My order was delivered promptly and well packaged. The price was slightly lower than I had found elsewhere for the same material.
The Vinyl is thick and strong and cuts beautifully once I figured out the settings. I am making decals for my van and they will be great. The loss of one star is because the colours weren't true to how they looked on the website. In particular, the fuscia is barely distinguishable from the red and the orange was much lighter than it appeared on the website. This was disappointing as it means that my designs will not look like I envisioned them. There is also some discolouration on the black which means the whole sheet isn't useable.
All said, I am generally happy with the product and will probably order from this company again.

2 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic Customer Service

I ordered a Silhouette Portrait 4 and within 24 hours it was delivered. I haven’t had the chance to use the machine yet, but everything in the box looked perfect.
I was kept up to date by great customer service, via emails. DPD delivered my parcel on time and were very polite. Due to my positive experience I highly recommend this company.

7 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing customer service

I had an issue with a cameo 4 i purchased, it seems it had been knocked during transit (damage to outer) and whilst it looked fine itself, it would not align and cut as it should, i assume from the knock.
GM customer service were amazing, exactly how you would hope all customer service experiences would be.
They dealt with my issue, got a replacement out, organised the return. Were nothing but professional and courteous throughout.
I wouldn't hesitate to use them again

10 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent service and fast delivery on…

Excellent service and fast delivery on orders. I couldn’t be happier with the products as they are of high quality and the business is very responsive when you have a query. I would highly recommend to everyone and anyone :) Thank you GM Crafts Team - you are all amazing!

5 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent company

Excellent company. Very fast response and next day delivery to help me with an order.
Could not ask for a better product or better customer service.
Thanks alot.

1 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

This company is great for all things…

This company is great for all things digital crafting.
I've had four orders so far. My recent one was ordered Friday afternoon and somehow was the delivered the following Monday morning. Super fast dispatch and my orders have always been correct.

My email was recently answered swiftly.

The vinyl is competitively priced with smaller sizes for small projects and free postage is always a bonus.

18 marzo 2024
Non scritta su invito
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Risposta di Greenstik Materials

Thank you so much for taking the time to share your positive experience with our trust pilot. We're thrilled to hear that you found our service satisfactory and that we were able to meet your expectations.

Your kind words mean a lot to us and serve as a great source of motivation for our team to continue delivering exceptional service. We take great pride in ensuring that our customers receive the highest level of satisfaction, and it's gratifying to know that we've succeeded in doing so for you.

Please know that we're always here to assist you with any future needs or inquiries you may have.

Valutata 2 stelle su 5

Not great

Decided to swap from our usual supplier to try gm crafts htv vinyl, wish we hadn't bothered as it isn't upto the job compared to other brands, waste of money and very disappointing.

13 gennaio 2024
Non scritta su invito
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Risposta di Greenstik Materials

We appreciate your feedback and apologise for any inconvenience you've experienced with our GM Crafts HTV vinyl.

We're sorry to hear that it didn't meet your expectations and didn't live up to the standards of other brands you've used.

Customer satisfaction is our top priority, and we take your concerns seriously,

If you had reached out to us when you encountered the issues, we would have been more than happy to assist and resolve them for you.

Valutata 1 stelle su 5

I will not be using greenstik for…

I will not be using greenstik for anything ever again.
Having bought my daughter a silhouette portrait for Xmas we were unable to get the software to interact with the machine so have been unable to use it yet because its been unpacked and swithched on they are refusing its return.
EDIT* I also emailed the general Manager Lee James of Greenstik and he didn't even have the decency to acknowledge my message

2 gennaio 2024
Non scritta su invito
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Risposta di Greenstik Materials

Thank you for taking the time to share your feedback with us on Trustpilot. We are delighted to hear that the issues you raised have been successfully resolved to our mutual satisfaction

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