Gleam.cleaning™ | London | Trusted Home Cleaners Recensioni 811

TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

I had a really great experience with Gleam Cleaning. The service was smooth from start to finish, and everything was handled professionally. Titilope did an amazing job very thorough, detail-oriented... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a very great experience with Gleam Cleaning. The service was smooth and hitch-free from the beginning to the end. Also, everything in the organization was handled professionally thereby making... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I used Gleam for an end-of-tenancy clean and they exceeded all expectations. The property was in better condition than when I moved in. The oven looked brand new and every room was cleaned thoroughly... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have been very happy with Gleam since we started our weekly cleaning back in August. Our cleaner Jo always goes above and beyond, her attitude is great, she always works efficiently and discreetly,... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di pulizie

Scritti dall'azienda

Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

811 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Valutata 4 stelle su 5

Excellent cleaning service

Excellent cleaning service! The team was professional, efficient, and left everything spotless.

31 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Sujan


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

They are reliable

They are reliable

31 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Esosa


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

So easy.

So easy.
Price is as stated, no sneaky add ons.
Cleaner was punctual and attentive.

24 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Oliver


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

The client are respectful in their way…

The client are respectful in their way of approach and also understanding. Gleam Cleaning is the best, always ready to help. My experience with them made gives me a sense of belonging, network disappointed me on my way to client place to work I couldn't locate my way, to my greatest surprise Gleam support came through for me. Thank you once again

24 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Peace


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

the best cleaning company I've had

the best cleaning company I've had. very involved, quick to help with any information you need. the workers are professionals, involved in work, respectful and very punctual. I recommend this cleaning agency with all confidence. Liliana Mihaila

14 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Liliana


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

Registration is too easy and very much…

Registration is too easy and very much opportunities of jobs loved ot amazing.

27 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Nipun


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

Recently had a change of cleaner as…

Recently had a change of cleaner as Jesmeen was no longer available at my preferred team. The Gleam Team were firstly really quick to get in touch to let me know. Within a couple of days my new cleaner was allocated and I received their details.
Izabela has been just as great as Jesmeen since starting and I’m really pleased with the quality but also how the changeover was managed and continuity of service was ensured. Has been really seamless and I haven’t had to do anything really.

26 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Ed


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

Excellent service

My first time using this company. Was very impressed. Ifeoma arrived nice and early and finished on time. With a very caring, polite nature, nothing was too much trouble. She was very thorough and respectful of property. I would highly recommend using this service and will certainly use again. Congratulations on providing a much needed reliable service .

22 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi J C


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

Excellent very fast

24 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Khalil


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

Gleam Team

its good to have experience in new new field like here also enjoy the work have fun

25 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Prabin


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

Reliable and quick information.

Reliable and quick information.

24 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Jeet


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 1 stelle su 5

Absolutely terrible job.

Unfortunately my clean was a poor experience. Many surfaces were left untouched. My blinds were damaged due to a bizarre cleaning technique of hitting things with a tea towel. My bathroom lights were damaged too.

Non-cleaned items were: Desk, bath tap, shower screen, bedroom mirror, bathroom mirror, all windows, kitchen+living room floor and probably more.

Adequately cleaned items: Bathroom sink, kitchen sink, bedroom carpet - but probably not properly.

New dirt was also added in places, I believe by waving the dirty cloths after using them to wipe.

There is no phone number and the company is based in Ireland, which might explain why they weren't able to make sure my London cleaner would work to a professional standard.

24 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. We clearly state that we do not provide cleaning products throughout the booking journey. It is on our home page, in FAQ, in a large pop up box on the payment page when you enter your card details, in the confirmation email we send on booking and in the reminder email sent the day before bookings take place.
For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
Hope this helps! Gleam Team

Valutata 5 stelle su 5

Booking with Gleam has been easy from…

Booking with Gleam has been easy from start to finish. Firstly my initial query through the website was dealt with swiftly, I spoke with Chloe on the phone who was very helpful and assisted me to make the booking.
In the number of years I have lived in my house I can honestly say the place has never sparkled as much as it did after the cleaning with Ilana. I am delighted with the results and will definitely be using Gleam and Ilana again.

22 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Mary


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 1 stelle su 5

Poor clean, worse customer service

I arranged for a first clean from Gleam a few weeks ago. The clean itself was disappointing (the cleaner called me a number of times unable to find my very easy to find flat, and eventually arrived half an hour late, before doing a pretty subpar job, and leaving early) - that said, we've all had bad work days. But more aggravating was their failure to deal with my pretty simple complaint detailing the above - ie following up by phone and email asking for proof of the poor standard/clean, when all I really wanted was an apology and a partial refund. They have then failed to respond to my follow up email requesting an update for a couple of weeks now. I've found a neighbourhood cleaner who's much better, and easily contactable, and I would shy away from using an agency (especially this one) again.

13 dicembre 2024
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. We clearly state that we do not provide cleaning products throughout the booking journey. It is on our home page, in FAQ, in a large pop up box on the payment page when you enter your card details, in the confirmation email we send on booking and in the reminder email sent the day before bookings take place.
For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
Hope this helps! Gleam Team

Valutata 1 stelle su 5

THREATENED WITH LEGAL ACTION OVER A REVIEW!

Following a negative experience back in October I decided to use my consumer statutory rights to leave a negative review on Trust Pilot to warn my fellow consumers of this awful company. You can other reviews have been left for terrible customer service so I am not an anomaly.

After my negative review on 01.10.24 their customer service finally got back to me over 3 months later to try and 'buy me' by offering me money to take my negative review down! I politely declined stating that the negative review is fair and accurate to the service I received. I also thought that it wouldn't be right by my fellow consumer to accept money to remove a review that can help many others avoid the catastrophe that I am having to endure. At this stage, 71 days later, thought my troubles were over and I would not have to deal with this company anymore.

How I was wrong! Today 21.01.25 some 4 months after receiving a cleaning service from a sub par cleaner I have now been threatened with lawyers. After their failed attempts to buy me off they are now trying to coerce me into retracting my review.

I have images of all the emails they've sent me and would happily upload them for you to see. Please stay away from this company at all costs. Who would have thought that having a dissatisfactory clean has now lead me into a legal battle over accurate comments of their service.

21 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. On this occasion the client has been a particularly unhinged character and although we have tried to resolve issues raised by offering compensation etc, the client just sends us multiple random messages ranting and raving with no possibility of resolution in sight. They have now also posted a number of untruths about the chain of events which took place and so we have closed this ticket and forwarded to our legal department to take forward.
For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
Hope this helps! Gleam Team

Valutata 5 stelle su 5

Joyann did a fantastic job

Joyann did a fantastic job, very thorough, would love to have her back.

20 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Diogo


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

Outstanding cleaners and reasonable…

Outstanding cleaners and reasonable prices. Recently had a moving out clean with Gleam and was a seamless experience. I would highly recommend this service.

15 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Clare


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

Good cleaners

Good cleaners, good prices, simple easy to use website

14 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Anita


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 5 stelle su 5

Elena did a great job

Elena did a great job! Place is literally sparking. I couldn't believe it when I got in from work. Will be referring friends.

10 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Amber


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Valutata 2 stelle su 5

Cancelling my series of cleans due to crap customer service

Booked a series of fortnightly 3 hour cleans with Gleam, firstly they were unable to find a cleaner for my first week which I didn't mind but THEN, I booked an additional clean and asked them to send a different cleaner so I could compare. They confirmed they would. The same cleaner turned up
and a telephone number is not easily available to call them to complain.

Maybe they only have 1 cleaner on the books?

10 gennaio 2025
Non scritta su invito
Logo di Gleam.cleaning™ | London | Trusted Home Cleaners

Risposta di Gleam.cleaning™ | London | Trusted Home Cleaners

This is currently under management review.

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