Appalling customer service. The item arrived 2 weeks after I bought it. The size is no bigger than my hand when I pointed this out I got told I should maybe check sizes in future, I get that to a degr... Leggi di più
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The product is very good and in good quality, but a very long delivery and coustemer service was bad. I ordered a christmas present and i was promised that it would arrive before Christmas, it didn’t,... Leggi di più
I just purchased a custom “glass” plaque after seeing all the stunning Instagram ads for these. Needless to say, it does not live up to the hype of the ads or the images on the website. The image I ch... Leggi di più
Netjes binnen de 10 dagen geleverd. Prachtige plaat ontvangen. Service ook goed: netjes een betaalbewijs ontvangen en een track and trace. Heel erg blij mee!
Dettagli dell'azienda
Scritti dall'azienda
The original creators of The Spotify Album Cover wall art. Create your own custom track and remember your favorite moments in a unique way.
Informazioni di contatto
Paesi Bassi
- info@glass-plaque.com
- glass-plaque.com
2,3
Scarso
64 recensioni
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Danke zie gut!!!
20 dicembre 2020
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this is a scam!!!
I did not receive my package, they not answer my chat. I sent 3 emails ,I sent 4 text to live chat(looks like its dead chat).
I ordered my stuff on Dec 4th and after some many emails I finally got it on Jan 5 2021
Live chat is not working as it should be. It clearly says that they will reply with 24 hours but I still did not get any reply after 72 hours.
16 dicembre 2020
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Risposta di Glass Plaque
It takes 1-2 days for production and the shipping time takes 3-7 business days.
Again the track and trace code will be available 1-2 days before delivery.
We are trying to reply within 24 hours but we can not answer within 5 minutes!
We do have a refund policy, when the product is damaged we offer free pairs or a refund.
Bestel NIET van deze website
Bestel NIET van deze website, veel te duur voor een plastieken fototje. Er zijn veel goedkopere sites te vinden. Ik had ontdekt dat ze niet van echt glas waren gemaakt dus ik wou snel mijn order cancellen, mijn bestelling is nog niet gemaakt en volgens het beleid is het dan nog niet te laat om je bestelling te annuleren. Glass plaque weigert echter om dit te doen en mijn geld terug te geven. Wat een overpriced amateurs....
15 dicembre 2020
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Risposta di Glass Plaque
Dear ,
You have placed an order on 8 December. It takes 1-2 days for production and the shipping time takes 3-7 business days.
It should arrive 21 december.
Again the track and trace code will be available 1-2 days before delivery.
We do have a refund policy, when the product is damaged we offer free pairs or a refund.
Best regards,
Glass Plaque
Risposta di Glass Plaque
Geachte Diederick,
We hebben u meerdere malen in onze mails verteld dat je order sinds 27 november onderweg is en dat het 7 December geleverd word.
Het duurt 1-2 werkdagen voor de productie and the verzendtijd bedraagt 3-7 werkdagen.
Met vriendelijke groet,
Glass Plaque
Completely misleading ads and branding.
I just purchased a custom “glass” plaque after seeing all the stunning Instagram ads for these. Needless to say, it does not live up to the hype of the ads or the images on the website. The image I chose was applied off centre and the image looks streaky, like whatever printer they were using was running low on ink. And while they state on their website the plaques are “acrylic glass” I find the company name misleading. Acrylic glass is not glass, it’s plastic—it’s not thick, weighted plastic either. It’s thin (like 1/4 inch) so it doesn’t feel luxurious or high quality like I was expecting. This will be a stark reminder to me to order from local Etsy sellers next time instead of through an Instagram ad. They do have relatively quick shipping and shipping was free so that was a plus at least.
1 dicembre 2020
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Plaques are not made of glass.
Your plaques arent glass and you shouldnt mislead people saying they are glass. They are cheap Acrylic perspex and it arrived with scratches in it anyway.
27 novembre 2020
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Risposta di Glass Plaque
Dear Eric,
It states in our website that it’s made of ACRYLIC GLASS AND NOT GLASS. We are not misleading because everything states in our website.
You forgot to take of the anti scratch sticker off, but we have talked through email about that.
Best regards,
Glass Plaque
Super
Netjes binnen de 10 dagen geleverd. Prachtige plaat ontvangen. Service ook goed: netjes een betaalbewijs ontvangen en een track and trace. Heel erg blij mee!
15 novembre 2020
product beschadigd ontvangen
product beschadigd ontvangen, dit aangegeven maar kreeg eerst een erg onbeleefde reactie terug dat ze hier niet voor garant staan. uiteindelijk mag ik het item retourneren, maar op eigen kosten, erg teleurstellend...
8 novembre 2020
Product was delivered very quickly
Product was delivered very quickly, and they try to make you as happy as you can be. Good quality too.
7 novembre 2020
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this is a scam
this is a scam, do not purchase. I did not receive my package, they wont refund me or answer my chat.
6 novembre 2020
Risposta di Glass Plaque
Dear Alexis,
if you think we are a scam, please sent us the product back so we can make an refund.
This review is misleading and not true because we have spoken through the email to find an solution for you.
Best regards,
Glass Plaque
the pic is a little dark but it’s okay…
the pic is a little dark but it’s okay I like it
2 novembre 2020
Risposta di Glass Plaque
Hi Laurasan,
Thank you very much for informing us and we're very sorry about your experience with Glass Plaque.
if the product is broken, we offer a new album cover or a Full refund of your order.
Your satisfaction means a lot to us. Kindly send us an email to info@glass-plaque.com with your concerns so that we can deal with this immediately.
Sincerely,
Glass Plaque
Looks amazing,
30 ottobre 2020
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Love the product
Love the product! The qr code works perfectly and the quality is great!
30 ottobre 2020
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Great product
Great product! Really happy with it! Delivery was on time and customer service was great.
30 ottobre 2020
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Everything about this product is very…
Everything about this product is very Good! The site looks really Nice and easy to handle, Also the costumerservice responds very fast and are always polite. The product came whitin 7 days and looks really cool
30 ottobre 2020
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Good quality and good customer service
30 ottobre 2020
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