Glasgow Airport Recensioni 258

Horrendous queues for security. No one cares. Just demolish the airport a field in the middle of nowhere would be better than this hell hole

Arrived from Dubai on one of the world's largest passenger jets and had to queue for over an hour to get through immigration. Turned out there were only 5 electronic passport gates !!!
If you want to be an International Airport then operate like one.
Glasgow is nothing more than a very poor regional airport and should not be allowed to handle international flights.
I would avoid using this airport at all costs.

I booked valet parking. When I returned my car was in a regular space (not valet parking) and reversed up to a pillar. This meant I could barely open the doors and the boot couldn’t be used. It was a slow and disorganised experience. The service was dreadful. I complained but they weren’t interested.

Save your money and don’t use valet parking.

They charge an eye watering £7 for 20 minutes but by the time I reached the pay area it took 22 minutes so was charged £15. So £8 extra for 2 minutes. Worse this is due to their terrible and deliberately ambiguous signage for the 1 hour drop off spots which are labelled as valet parking in massive posters so you end up searching for spaces. Only afterwards to spot the tiny signs that state this is the one hour parking. My wife was going to Malawi for work and needed help with cases so couldn’t use drop off which remember used to be free or £1 for short term parking. These changes are all about profit not safety.

How do you get to speak to someone at Glasgow Airport? When I call, I'm asked some automated questions and am hopeful when the bot tells me I'm being transferred to an agent. The line rings, and then cuts off. I have e-mailed and also, and have had no response to my e-mail. I've been trying to contact someone, anyone because the NHS discount offer for the lounge doesn't work and the telephone number at the top of the linked page takes me to NCP parking who did in fairness the second time I called, transferred me to someone who could make the lounge booking but could not apply the discount because it was an e-mail link I'd received, but they could book me in for the full price!

I had a great trip from glasow to southampton with Easyjet.
The only blight was glagow airport.
Security was fast and efficient. All downhill thereafter..
The nonsensense of winding through duty free... Really?
Then what was the main seating ares. 50% now given over to fast food crap.
Getting an actual seat to sit was difficult as a solo traveller. Almost impossible for a family group.
A profit motivated foreign owned busines that doesnt give a sh!t about its customers

run way staff are very aggressive and do dlnot know how to talk to someone.. try being a bit calmer and use sense

Do not use the valet parking the staff are obnoxious we caught the driver recklessly driving our car andd when spoke to about it were told to get over it andd after a lovely week in the sun came back to a lovely scratch on the door and all the loose change we keep in the car missing along with a phone charger

Slowest security on the planet. Largely due to the priority lane (greed lane)

Separation of families by only letting parents with child and making the rest of the party go through the slow lane.

50 minutes from plane to belt and the suitcases still weren’t on it.

Whoever is managing that shambles needs sacked.

Security were, a usual, rude and belligerent. Touched my genitals for no good reason. Ugly.

I submitted a complaint on the 9th of January reference: 00017826, despite contacting customer services on a further three occasions, with a variety of promises made, I have yet to receive an answer from the relevant department.
I guess if you ignore complaints, most people will eventually give up, it will however influence where I choose to fly from in the future.
I am please to update this report. Glasgow Airport have now been in touch, not that I am cynical, but I wonder if it was the power of Trustpilot that powered them into action? It only took 3 months for them to respond!

Nearly missed our flight due to the lines but staff were helpful in taking us to the front when our flight was close to boarding

Appalling service for those with Hidden Disabilities. Despite communicating in writing and by telephone my partner was treated in a most inhumane way by airport staff. I’ve dealt with this directly but write this so other may be aware.

We arrived to a surly woman at the disabilities desk. We were given lanyards but given no direction as to where we were to go and had to ask for an additional service that was already agreed. At security the staff member had no clue about Hidden Disabilities and made our experience worse. The lanyard seemed to be invisible to her – yet we both wore them, prominently.

Between Glasgow Airport and Easy Jet staff we felt abandoned – no-one had bothered to inform us how to return using the Hidden Disabilities service – or even if it existed at our destination. We eventually got the return information we needed from Aena in Malaga and a direct call from Spain to Glasgow Border Force, at Glasgow Airport.

When we submitted our complaint, we were met with a thinly veiled – ‘well other people didn’t complain’ response. I’m extremely concerned that Alzheimer Scotland puts its name to this fiasco.

A service trumpeted as being supportive, informative and discreet – was none of these things. In fact, it made our journey worse and added anxiety that we didn’t need.

Glasgow Airport offers a shabby service. It clearly has no understanding of the impact of such interaction on someone with a Hidden Disability. It’s staff, in general, either have no clue that the service exists, or just don’t care.

Will Glasgow Airport’s owners learn from this situation? Unlikely given the defensive written response we received.

over charged for priority pass, then unable to contact customer services without getting cut off. totally hopeless place.

In booking via our travel agent (Holiday Inn) for Glasgow airport hotel and car parking, the cost increased twice on the travel agency computer screen. The travel agent then phoned the hotel (trying to book one double room and one twin room with evening meals). The whole thing became a great muddle so we asked the travel agent to just book us another hotel instead.

I hate to think what tourists think when they arrive at Glasgow Airport. The place is outdated, slow queue at passport control, embarrassing advertising throughout and generally run down. I could rant and rant, but I don’t have the stamina for such a long list!

Security member stole £2 off me awful service and was very rude even though I made a genuine mistake. I will never be flying here again will take my business to Edinburgh. I hope you can educate your security staff on how to do there job properly she also emptied my whole bag for no reason!!!

worst signage at the drop off entrance, arrogant behavior of airport staff.

Security took an hour & the airport wasn’t even busy. Only a tiny proportion of the security gates were in operation & there wasn’t nearly enough staff working to ensure everyone flowed through efficiently. Went to the Caledonia restaurant for a coffee & pastry, watching out for the gate announcement on my delayed flight. Waitress took ages to take my order as she was more interested in chatting to a colleague & serving people who arrived after me. I explained that I didn’t know how long I had & she helpfully agreed to bring my coffee in a takeaway cup which she (eventually) did. HOWEVER they did not have any lids & the coffee was extremely hot so when I needed to leave, this provision was useless. The waitress seemed to think it would be fine to take a scalding cup of coffee through an airport without a lid - I wonder what other airport staff/customers/small children would have thought of this if they had bumped into me while rushing through an airport. I left the coffee virtually untouched (obviously still got charged - as expected in a place where customer service is non-existent). In summary, don’t go to Glasgow airport unless you have no other option & definitely don’t go to the Caledonia restaurant as there are plenty of other options once you’re there.