Unprofessional and Incompetent Travel Agency
DO NOT USE THIS COMPANY. Impossible to work with. Extremely unresponsive and unprofessional. Gave me someone else's flight itinerary instead of my own and would not respond with any actual information for my own trip after dozens of attempts to reach them over weeks via email, phone, contact forms, third parties.
Given the conflict in Israel, the airline I was booked on by Gil only offered WhatsApp support through an automated system that requires a booking number to get through and because Gil travel gave me the wrong booking information I had no way to contact the airline to make necessary flight changes.
Gil remained unresponsive the entire time until I missed my flight. And then Gil had the nerve to offer only a partial refund and keep the rest of my money after their own incompetency.
Any attempt by Gil to infer that I was contacting the wrong department is ridiculous. I can offer proof of using at least 6 different methods of communication to try to reach them with no response. Even several emails directly to the agent who completed my booking went completely unanswered.
The one time I managed to reach someone from Gil on the phone, they hung up on me saying they could not handle my request to provide me my actual booking confirmation number for my flight within 48 hours because it was affiliated with a group booking. I received no call back.
The process to get the flight extension confirmed initially -- for which they then shared the wrong information -- was also painful and required an extraordinary amount of follow up with Gil Travel. Many in my group shared the same stressful experience of not knowing whether we should take our original flights because Gil Travel was unresponsive and did not end up confirming until the last minute. They'll try to blame this on the airlines -- but that doesn't really justify non-response to their customers.
If Gil Travel had any care for its customers, they would offer to remedy the situation with a full refund knowing they made a critical error providing me someone else's booking information and acknowledge the unnecessary stress this caused in an already tumultuous time.
