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Regno Unito
3,1
8 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
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Absolutely shocking, placed my order to then be told it’s not available so why still show as available on your website is beyond me very disappointed and would not recommend at all.
Risposta di Kazeeno
Rebecca, we're sorry this was your experience. We understand how frustrating it is to place an order only to discover the item isn't actually available. Your feedback highlights where we need to do better, and we appreciate you taking the time to let us know.
Waited for a week with no dispatch info, chased to find out estimated dispatch to be told system shows it as delivered. They also cannot send a replacement out as none in stock. Despite no stock, the item is still listed on the website for people to order.
No tracking provided or dispatch email sent….something doesn’t add up!
Risposta di Kazeeno
We are really disappointed to read this review - we did contact you as soon as we found out you hadn’t received your order and explained that the system was showing as delivered our end. We have confirmed we will take this up with our delivery company and have offered you a replacement or a refund to rectify the issue so we hope this will be satisfactory but are very sorry you feel the service level was bad despite our efforts to rectify the problem.
We really hope we can rectify the issue for you and look forward to your response to our email.
Amazing customer service answered any questions I have had very quickly and very friendly with responses
Risposta di Kazeeno
Тhanks for the lovely feedback, Ali. Fast, friendly support is exactly the kind of experience we want every customer to have, so it's wonderful to hear we delivered. We appreciate you sharing this.
Brilliant customer service, helpful team keen to find a solution.
Definitely recommend it!
Risposta di Kazeeno
Thank you for your lovely review Laszlo ☺️
We hope to see you again soon 🤩
GiGi Home Interiors
POORLY PACKAGED.
ONE BULB HOLDER A DIFFERENT COLOUR TO THE REST BUT USABLE.
THE DARK BLUE METAL SHADE SHOWWN / ON THE DESCRIPTION IS ACTUALLY BLACK BUT USING IT
DESPATCHED QUICKLY
Risposta di Kazeeno
Thank you for your review Steve - it's really important to us to ensure we know where we need to improve!
We are sorry we weren't able to meet your expectations on this occasion but would love to discuss this in more detail with you so we can see if we can make it right.
Please feel free to contact us on hello@gigihomeinteriors.co.uk or alternatively visit our website www.gigihomeinteriors.co.uk and use the chat box where we will do what we can to resolve your issues.
Delighted with everything! Thank you. I will be a returning customer!
Risposta di Kazeeno
Thank you so much for your lovely review :) We are thrilled you were delighted with your experience with us!
Hope to see you again soon at www.gigihomeinteriors.co.uk
We ordered some oshion garden furniture and it arrived quickly and was easy to put together.
Risposta di Kazeeno
Thank you for your review Lorna, we are so glad you are happy with your purchase!
Keep your eyes peeled on our ‘new in’ section of the website to see upcoming matching items for the garden 🤍 www.gigihomeinteriors.co.uk
Fantastic service from beginning to end, item received quickly.
Risposta di Kazeeno
Thank you so much for taking the time to review Eniola 🤍 we hope to see you again at www.gigihomeinteriors.co.uk 🤍
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