I wanted to say thanks Chip for innovating with their Spring Prize Draw and new Smart ISA in April. I've been with them since 2017 and having a spread of money across savings, investments and a Prize... Leggi di più
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Scopri cosa dicono le persone
The worst pop up unregulated bank known to man. My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral! Financial ombudsman have said they have tons o... Leggi di più
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I asked a not-very-straightforward question. Got a full and comprehensive answer by e-mail, clearly and logically presented. I was blown away - I've never had a response to an online query so good. If... Leggi di più
Chip customer service were excellent in dealing with a technical issue I had. Prompt responses and helpful suggestions. They actually read what I sent and understood my problem rather than just sendin... Leggi di più
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Dettagli dell'azienda
Informazioni su Chip
Scritti dall'azienda
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Informazioni di contatto
232 Shoreditch High Street , E1 6PJ, London, Regno Unito
- hello@getchip.uk
- getchip.uk
4,4
Eccellente
4542 recensioni
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Le persone hanno visualizzato anche
Polite and helpful
I have a tricky situation. I live with 2 different names, one being my maiden name and one being my ex married name. My current account was opened before I got divorced but all my legal documents to verify myself are in my maiden name - changed after my divorce. This made opening my new account tricky. The customer service team were helpful and speedy with processing all my info once I supplied everything needed, and they were always polite.
27 gennaio 2026
Non scritta su invito
Risposta di Chip
Hi Leila,
We really appreciate you sharing this, It’s great to hear that our team could handle the complexities of your name change with the sensitivity and speed you deserved.
We aim to make the verification process as smooth as possible, even in tricky situations, so it’s wonderful to know we got you sorted. Thank you for your patience and for the kind words about our team's politeness.
The Chip Team
Chip provides excellent customer service
I always find that Chip is quick to respond to queries. I requested account statements showing my account number (as the statements in the app didn’t show this) and Chip provided them to me the same day.
20 gennaio 2026
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Risposta di Chip
Hi SV,
It is brilliant to hear that the team could provide your custom statements so quickly! We understand how important it is to have the right details for your records, so I'm glad we could help the same day.
The Chip Team
Shel was so helpful
Shel was so helpful! I used chat to ask a question about withdrawal penalties, and Shel answered super clearly but also perfectly succintly. No need to go back and forth with more questions (which sometimes happens even with the most helpful customer service) - she covered all bases first time, even things I hadn't asked.
26 gennaio 2026
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Risposta di Chip
Hi Grace,
It is brilliant to hear that Shel provided such a comprehensive and clear response! We always aim to "cover all bases" in one go to save you time, so it’s great to know she anticipated your needs perfectly. I’ll be sure to pass your kind words on to her. If you need anything else, we’re always here to help via the in-app chat.
The Chip Team
Excellent customer service I had an…
Excellent customer service I had an issue with my account as I forgot my log in they had it sorted and I was able to access my account within about 30m minutes 👍
22 gennaio 2026
Non scritta su invito
Risposta di Chip
Hi Maureen,
We know how stressful forgetting login details can be, so we’re glad the team had you sorted within 30 minutes. Thank you for the positive feedback.
The Chip Team
Excellent support through the app
24 gennaio 2026
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Risposta di Chip
Hi Aoife,
It is brilliant to hear that you've had such a positive experience with our in-app support! We pride ourselves on being accessible and helpful whenever you need us. Thank you for taking the time to share your feedback.
The Chip Team
Fantastic help and a pleasure to have…
Fantastic help and a pleasure to have them supporting me
20 gennaio 2026
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Risposta di Chip
Hi Gary,
We’re thrilled that our team could make your support journey a pleasure. Thank you for the fantastic feedback.
The Chip Team
Swiftand straightforward
22 gennaio 2026
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Risposta di Chip
Hi David,
It is brilliant to hear that you found our service swift and straightforward! We aim to make managing your money as seamless as possible, so it is great to know we hit the mark.
The Chip Team
Absolutely fantastic
Absolutely fantastic, had my query resolved in a matter of minutes
22 gennaio 2026
Non scritta su invito
Risposta di Chip
Hi Jack,
That is brilliant to hear! We aim to provide a service that is as fast as it is helpful, so I’m glad our team could resolve your query in just a few minutes.
The Chip Team
The bereavement team is poorly educated…
The bereavement team is poorly educated in probate law, disrespectful, and consistent in making a difficult time harder. There are better providers available
21 gennaio 2026
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Risposta di Chip
Hi There,
We are really sorry to read this and to hear about your experience. Dealing with probate is already challenging, and it is upsetting to know that our bereavement support did not meet the standard you deserved during such a difficult time.
We take concerns about knowledge, communication and respect very seriously, especially in sensitive situations like this. Your feedback has been noted and will be shared with the relevant teams so we can review how we support customers through bereavement and probate.
If you are open to it, please reach out to us via email so we can look into what happened and understand your experience in more detail.
The Chip Team
Very good interest rate for one year
Very good interest rate for one year, then it dropped, so I swapped.
7 gennaio 2026
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Risposta di Chip
Hi there,
It is great to hear you enjoyed the rate for your first year! While some rates are promotional or subject to market changes, we always aim to offer competitive options for our long-term savers too. We’re sorry to see you go, but thank you for saving with us. If you ever decide to return, we’d love to have you back.
The Chip Team
Chip has been helpful & supportive
Chip has been helpful & supportive. They prevented a criminal trying to access my account after O2 ported my mobile number to a scammer!
They suspected fraud straight away & protected me from potential loss.
I am so thankful to them & can’t recommend them enough if you are considering an ISA or other investment soon. It’s an easy to navigate on line App, that has many layers of security.
13 gennaio 2026
Non scritta su invito
Risposta di Chip
Hi Jacqueline,
Thanks so much for sharing this, we’re really glad to hear about your experience.
Protecting our customers is something we take extremely seriously, so it’s reassuring to know our security checks worked quickly and helped prevent any potential loss after such a worrying situation. We can imagine how stressful that must have been, and we’re really pleased we were able to step in and keep your account safe.
It’s also great to hear you’re enjoying the app and finding it easy to use. We work hard to balance simplicity with strong layers of security, so your feedback means a lot.
Thanks again for the recommendation and for trusting Chip.
The Chip Team
My question was answered promptly and…
My question was answered promptly and with all the information I requested the Chip team really are extremely helpful thanks again
14 gennaio 2026
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Risposta di Chip
Hi Neil,
Thank you very much for your review, it's great to hear our team did get back to your query promptly whilst also making sure everything was answered, this is exactly what we always aim for.
The Chip Team
Excellent communication from agents
Excellent communication from agents. Agents responded to my enquiry in a timely manner.
11 gennaio 2026
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Risposta di Chip
Hi Dwayne,
It is brilliant to hear that you had such a positive experience with our team! Providing timely and clear communication is a top priority for us, so we are glad our agents were able to assist you promptly.
The Chip Team
OK app but terrible Customer service
I've been with Chip for about 2 years,. its a decent app and product offering. I've been using the Stocks ISA but the in-built time delay between selling Funds stocks is 1-2 days, which in a volatile market is far too long! I decided to move to another platform. This is where the problems started. It has been 2 weeks + now and no progress since i initiated transfers. Chip creates problems at every turn. The customer service Chatbot agent is very poor and makes it extremely difficult to even message a human. Customer service is solely through the app and you cant speak to a person on the phone. Then when i did get to write to a human he got all of his info wrong and it was only after i showed him info from Chip website that he stated i could do a transfer. Im still caught in this painful transfer process !
12 gennaio 2026
Non scritta su invito
Risposta di Chip
Hi Simon,
Thanks for taking the time to share this and we’re really sorry to hear how frustrating your transfer experience has been.
You’re right that fund trades don’t happen instantly, your investments are managed by the experts at the world’s biggest asset managers and are processed through our Investment provider Seccl, Seccl Custody Limited acts as the custodian for the money held in an ISA or GIA with Chip.
We use them to provide the behind-the-scenes technology that powers our investment platform, and Seccl is responsible for holding your cash and investments.
What’s not OK is the difficulty you’ve had during the transfer itself. Transfers can take a few weeks depending on the provider, but you shouldn’t have been given conflicting information or struggled to reach proper support. We’re sorry for that and for the stress it’s caused.
Our support is app based, but you should always be able to reach a human when needed, if you do have any further issues we can be reached at hello@getchip.uk via email as well.
The Chip Team
Good communication
In this day and age of poor communication-not wanting to pick up the phone and speak to customers, use of Bots etc, I have found Chip uk to be the opposite-they answered the phone and came back with a solution to my query in no time at all - a good service and very refreshing.
14 gennaio 2026
Non scritta su invito
Risposta di Chip
Hi D Wintle,
Thank you for your kind words! We are delighted that you found our service so refreshing and that we were able to provide a quick solution to your query.
While we primarily handle support through our secure in-app chat to keep your data safe, we always strive to provide a human, helpful experience that stands out so It is great to hear that our communication hit the mark for you.
The Chip Team
Quick response to questions
Quick response to questions
Explained all queries in details, I’m Very pleased with the team.
13 gennaio 2026
Non scritta su invito
Risposta di Chip
Hi Rita,
It is brilliant to hear you are so pleased with the support you received! we always aim to provide detailed and clear explanations quickly, and your kind words are appreciated from us all here.
The Chip Team
First Class Customer Care
I had a query regarding money that I had thought had been transferred to my Prize Savings Account. I went on an on-line chat with Keith, who was very supportive and promptly sorted out my situation. Even though I didn’t actually verbally speak to him ( which I prefer) .. The on line chat was very reassuring. It cemented my confidence in banking with Chip.
13 gennaio 2026
Non scritta su invito
Risposta di Chip
Hi There,
It is brilliant to hear that Keith could provide the reassurance you needed! We understand that preferring to speak to someone verbally is common, so it is great to know our in-app chat was able to cement your confidence with us.
I will be sure to pass your kind words on to Keith and the rest of the team.
The Chip Team
Trustworthy
Trustworthy, friendly customer service highly recommend
17 gennaio 2026
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Risposta di Chip
Hi Gareth,
Thank you for your kind recommendation! We are delighted to hear that you find us trustworthy and that you have had such a positive experience with our friendly customer service team. Providing a secure and supportive service is at the heart of everything we do.
The Chip Team
Chip don’t deserve a one star to be…
Chip don’t deserve a one star to be honest.
I’m an executor to my partners will and I’ve been trying without success for Chip to refund £50.13p,
I’ve had over 50 emails back and forth they don’t accept that I’m the executor and have been asking me for proof, I’ve sent them The Will, my passport, drivers licence, utility bill, letters from the bank, one minute they say yes you have passed the checks only to come back with something else.
Out of all the companies I’ve been dealing with Chip is by far the most bureaucratic of them all and the worst.
I would avoid this company at all costs with your finances would be my advice,
Minus five stars would be best suited for Chip
12 gennaio 2026
Non scritta su invito
Risposta di Chip
Hi Philip,
We’re really sorry to read this and we understand how upsetting and exhausting this process has been, especially when you’re dealing with a bereavement. That’s not the experience we want anyone to have.
We appreciate you providing extensive documentation and we’re sorry for the repeated requests. As a regulated financial provider, we’re required to complete very specific checks before releasing funds, these checks can unfortunately be stricter than those used by some other organisations, but they’re in place to protect the estate and prevent fraud.
That said, we recognise how frustrating it is to feel like the goalposts keep moving, and we’re sorry for the time and effort this has taken.
The Chip Team
Prompt and quick resolution.
Prompt and quick resolution from the Chip customer service team. For me the high street banks are so poor with communication, for instance one bank keeps contacting me apologising for the late response to my complaint, what complaint? Then another bank on the high street, sent me a card and pin separately. After a month of not being able to open my account, I sent the card back, then they sent me a statement, I have not put money into this account? Going back to Chip, the account covers customer services by text within the app, password and pin numbers as expected and are unique to you. As I have identified myself as a vulnerable customer, the customer service team at Chip are outstanding.
12 gennaio 2026
Non scritta su invito
Risposta di Chip
Hi Adrian,
Thank you so much for this wonderful feedback! It is brilliant to hear that our team has provided the support and clear communication you deserve, especially in contrast to your experiences elsewhere.
We take our responsibility toward our customers very seriously, providing a secure, straightforward, and supportive service is exactly what we strive for at Chip.
The Chip Team
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